"In all the times I have used Expedia, this was the worst experience. The hotel staff did not explain to us at check-in that the State Highway was using the lot across the street for disposing road materials from night operations. Dump trucks unloading debris and taking material back to the construction site all night long. As you could imagine, getting sound sleep was impossible. The solution from the staff was to leave one set of ear plugs on the desk (which would have been useless). With the limited occupancy that night, they could have put everyone on the opposite side of the hotel away from the noise.
In addition, another first for me, I had to hold the toilet seat up every time I relieved myself. Other problems included only one working elevator, a room and bathroom in need of refreshing, and no shampoo in their dispenser (it could have been the dispenser was broken).
In all, I recommend Expedia take this hotel off your site. Hyatt stole my money, plain and simple. I know I will not ever use another Hyatt again. Since I live near a flagship Hyatt and have regularly played golf there a couple times a year, have had family stay there when visiting, and eaten at their restaurants, I assure you their loss of revenue from me, my family, and business will far exceed this petty theft. Completely irresponsible."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
