4/10 Buruk
Veronica
Bepergian bersama teman
12 Jan 2026
Tidak Disukai: Fasilitas
I usually don’t have any problems staying at any Hilton, however, this time around was different. After checking in on Friday, the water in the room was luke warm and stayed luke warm all of Friday and all of Saturday. Sunday morning, we had to take a cold shower because the water in the room was completely cold. We ended up being late to our concert because we waited over an hour just to get an iron. We called the front desk and explained that our iron wasn’t working, after 30 minutes went by I went downstairs to see what was the hold up. The young man at the desk said that he’d notified housekeeping after we called. He then called them again. I went upstairs and continued to wait. After another 30 minutes went by, my boyfriend went back downstairs to see why housekeeping still hadn’t come to our room. On his way back upstairs, he ended up finding someone in housekeeping and getting an iron from her. About 15 minutes after that, we get a knock on our door from a man bringing an iron. No apology or anything. I did explain these problems to the manager upon checking out. She was polite and apologetic.
Veronica
Menginap 2 malam pada bulan Januari 2026