2/10 Sangat Buruk
Jennifer
Bepergian bersama keluarga
28 Des 2025
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The person who assisted us upon check in as well as when we left were friendly. Upon arriving back to our room after a long day out we discovered our neighbor had two loud barking dogs, left the hotel and had his tv blasting. After about an hour or so dealing with the loud noise, we called the front desk who said they didn't have the person's contact information and the only thing they could do was make us pack up everything and inconvenience us to have to move to another room. If you have a pet policy it should be for the guests to be able to be contacted at all times in case of an emergency (or in this case annoyingly disturbing loud barking dogs).
The manager, Stuart wasn't present but was called that evening because I (and two other hotel guests that heard the dogs) went down to complain. I was told he would be in the next morning. When I went to the front desk the next morning I was told Stuart didn't come in and as of today I have never been reached out to or contacted in any way. Clearly this place doesn’t want our business. That's fine, stick to the obnoxious and inconsiderate guests who leave the TV blasting as aeans to entertain their loud barking dogs!
We live close to Orlando and stay in hotels/resorts several times a year but never this one ever again. Beware.....!
Jennifer
Menginap 2 malam pada bulan Desember 2025
