I love the front desk staff during the day, but the gentleman who checks us out around 5 am this morning is not friendly. We didn't feel welcome at all! He was “wordless” during the checkout process. It would have been nice if he at least asked how's our stay. The kitchen folks are super friendly, especially Maria and the bartender. I don't feel like the parking fee is fair. Shuttle to Universal needs advanced booking, and we opted to take Uber for all the days we went to Universal.
You also need to call for housekeeping if you want a cleaning service. They don't come daily. Also, we found one baby cockroach in the bathroom, which my kids felt weird about. Overall, the hotel is ok.