Why are you here again checking in when you say that overall not a good place to book! We appreciate your feedback, and we encourage you to explore alternative accommodations that better suit your needs in the future.Thank you!

I have previously communicated with your customer service on February 19, 2024, regarding a guest issue, and I possess the corresponding case number. Upon the guest's initial check-in, we extended an offer to refund her reservation at no cost if she wished to cancel, given her extensive complaints about various aspects of her stay. It was evident that the guest desired a refund, yet she opted to stay for the entire duration of her non-refundable reservation, consistently requesting daily services and expressing dissatisfaction with numerous aspects. Notably, she mentioned her intention to contact Expedia regarding her experience and seek a refund during her checkout. Throughout her stay, we even offered her alternative accommodations in three different rooms, all of which she declined, deeming them unsatisfactory. Despite paying for a less expensive accommodation, the guest harbors expectations similar to a five-star experience, further emphasizing her desire for a refund after completing her stay. On the otherhand, we change the TV, we service the room to change the towels, give blankets...there was no bed bugs because if there was, she could have left the room right away. Thank you!

Thank you for bringing your concerns to our attention. We appreciate your feedback and take all guest comments seriously.We apologize for any inconvenience you experienced during your stay. We want to address the issues you raised regarding the cleanliness of the room. It is disheartening to hear about the presence of blood and bugs in your assigned room. We have investigated the matter thoroughly, and our housekeeping team, as well as our pest control company, confirmed that the room was cleaned and treated before your arrival.We understand your disappointment, and we want to assure you that we are taking steps to prevent such incidents in the future. We have reinforced our cleaning and inspection procedures to ensure that each room meets our cleanliness standards.Regarding the request for a specific room with a purple sofa, we apologize that it was not available during your stay due to high demand. We appreciate your understanding in this matter.In terms of the room rate, we strive to offer competitive prices in line with the local market. We regret that you found the room not worth the 80 per night. We encourage guests to reach out to our front desk promptly if they encounter any issues, as we are committed to resolving concerns in a timely manner.Please note that due to the lower rate, our policy is not to give refunds if the room has been used for more than an hour. We want to ensure that our guests are aware of this policy, and we appreciate your understanding.We would like to express our regret that your experience did not meet your expectations. Once again, we apologize for the inconvenience you faced and appreciate your feedback, which helps us improve our services. Thank you!

Thank you for taking the time to review our property. We appreciate your feedback and are pleased to hear that you found your experience to be "ok."We value your opinion and would love to welcome you back again in the future. If there's anything specific you feel we can improve upon to enhance your next stay, please don't hesitate to let us know.Thank you for choosing us, and we look forward to hosting you again soon.

Thank you for choosing to stay with us and for taking the time to share your experience. We greatly appreciate your feedback and are thrilled to know you had a pleasant stay overall.We're glad we could promptly assist with the room issue regarding the air conditioning unit and provide you with a suitable alternative. Your comfort is our priority, and we're pleased to hear that this accommodation adjustment positively impacted your stay.Your kind words and understanding mean a lot to us. Should you plan another visit, we'd be honored to welcome you back and ensure you have an even better experience.Thank you again for your feedback and for choosing our motel.

We regret any inconvenience during your recent stay and appreciate your feedback, which helps us enhance our services.We promptly fulfilled your request for fresh bedding upon check-in, prioritizing your comfort. As a budget-friendly motel, we strive to maintain cleanliness and pass regular inspections, despite not offering the amenities of a luxury hotel.Our location among prominent hotels and restaurants ensures convenience and a bustling atmosphere. While our rates reflect the motel's standards, we prioritize the safety and security of our guests.As the saying goes, "If you're paying less and expecting hotel-standard accommodations, disappointment may follow." We understand your expectations and endeavor to offer the best within our means.Your feedback is invaluable, and we hope for another opportunity to provide you with a more positive experience in the future. Thank you!

I understand your concerns, and I sincerely apologize for any inconvenience you experienced. However, it seems there might have been a mistake as we don't have a record of your stay at our property. Your description doesn't match our facilities, and our records indicate that no guest fitting your reservation details checked in or paid at our front desk.It's possible that this review might have been intended for another property mistakenly attributed to us. We take pride in upholding high standards of cleanliness and comfort for our guests. If there has been a misunderstanding or confusion with your reservation, we would appreciate the opportunity to clarify and address any issues you encountered. Please reach out to us directly so that we can resolve this matter and ensure your concerns are properly addressed. Thank you

As per the reservation terms booked through an online travel agency, the rate selected was non-refundable. Despite this policy, we genuinely wanted to address your concerns by offering an alternative room to ensure your comfort. However, we understand your decision to seek other accommodations.We take pride in maintaining cleanliness and organization in all our rooms. While we regret any dissatisfaction experienced during your brief stay, we're committed to continuously improving our facilities and services.It's important to note that non-refundable bookings come with specific terms outlined by the booking platform. We always aim to assist guests within these guidelines to the best of our ability. If there are any further concerns or if you have questions regarding the booking terms, feel free to reach out directly.

I appreciate your understanding regarding factors beyond our control and your acknowledgment of our courteous staff. I apologize that the room didn't meet your expectations in terms of modernity. We constantly strive to enhance our accommodations, and your feedback is valuable in pinpointing areas needing improvement.Maintaining a pest-free environment is a top priority, and I'm glad to hear that aspect met your expectations. We're actively working on updating our rooms to provide a more contemporary and comfortable experience for our guests.Thank you for taking the time to share your thoughts. Your feedback helps us focus on areas for improvement, and we hope to have the opportunity to exceed your expectations during any future visits. If there's anything specific you'd like to address or if you plan to stay with us again, please let us know how we can make your next experience more enjoyable. Again, Thank You!

Thank you so much for your fantastic review! We're thrilled to hear that you had such a wonderful experience during your stay with us.Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is our top priority. It's delightful to know that we met your expectations and that you rated us a perfect 10 out of 10!Your feedback means the world to us, and we sincerely appreciate your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Thank you for choosing us and for sharing your positive experience!

Thank you for sharing your experience. We strive to maintain cleanliness despite our older property design. Our limited front desk hours are noted, and we appreciate your understanding. We aim to offer good value for the price and are glad you found your stay satisfactory overall. Your feedback helps us improve—we hope to welcome you back for an even better experience.

I'm sorry to hear that our room amenities didn't meet your expectations. Your feedback is valuable to us as it helps us understand areas where we can improve the guest experience.We understand the importance of amenities like coffee pots, hair dryers, and adequate furniture to enhance your stay. While our rooms are designed to offer a comfortable stay at a more basic level, we appreciate your feedback regarding these specific amenities. We'll certainly take this into consideration as we strive to make enhancements for our guests' convenience.I'm glad to hear that you found the inside of the room clean. Maintaining cleanliness is a priority for us, and we'll continue our efforts to ensure a high standard of cleanliness throughout all aspects of the room.Your input is valuable, and we'll use it to explore options to better accommodate our guests in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back and provide a more satisfying stay.

I apologize for the inconvenience with the 20 incidental deposit; it's a standard policy to ensure room care. We're reviewing our process for smoother returns. While our hotel has an older charm, we prioritize cleanliness. Your feedback is valuable in enhancing our guest experience.

Thank you for choosing to stay at our property. We truly value your feedback and take every guest's experience seriously to continuously improve our services.We were surprised to read your review mentioning that our room was "terrible." During your 3-day, 2-night stay, we didn't receive any complaints or concerns from you. Our records show that upon your check-in, the room was meticulously cleaned and prepared for your comfort. We are committed to providing our guests with a clean and pleasant environment to enjoy their stay. Our front desk team is always available to assist with any concerns, ensuring that our guests have a comfortable and enjoyable stay from the moment they arrive.Upon your departure, our housekeeping team discovered that the room had been left in an unsatisfactory state. Trash was scattered throughout the floors, and we were surprised to find evidence of dog poop in the room. We would like to clarify that we have a strict no-pet policy in place, with the exception of service animals.We take pride in maintaining the cleanliness and quality of our accommodations, and we are disappointed that your experience did not reflect our usual standard. We kindly request any evidence you might have to support your claim of a "terrible" experience, as this will help us further investigate and take appropriate measures.Thank you once again for choosing to stay with us.

Thank you for taking the time to share your feedback with us regarding your recent stay at Liberty Inn. We truly appreciate your kind words about our friendly front desk staff, and we're glad to hear that you found the room to be clean.However, we apologize for any inconvenience caused by the musty smell in the room and the absence of a blanket on the bed. We understand how essential a comfortable and fresh environment is for a pleasant stay. Rest assured, we have addressed this issue with our housekeeping team to ensure that our rooms are thoroughly inspected and well-aired to eliminate any lingering odors.Regarding the blanket in the dresser, we are deeply sorry that it did not meet your expectations. We take cleanliness and the overall guest experience seriously, and we are working diligently to investigate the matter and ensure that such occurrences are avoided in the future.If there is anything else you would like to discuss or if you plan to stay with us again, please do not hesitate to contact our front desk directly, and we'll be more than happy to assist you.We appreciate your valuable feedback as it helps us in continuously improving our services. We hope to have the opportunity to welcome you back to Liberty Inn and provide you with a much-improved stay.

Thank you for your kind words! We are delighted to hear that you loved our response to your feedback. Your satisfaction is our top priority, and we are committed to providing the best possible experience for all our guests.If there is anything else you'd like to share or if you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure that you have a wonderful and comfortable stay with us.Once again, we truly appreciate your positive feedback, and we look forward to welcoming you back to Liberty Inn for another fantastic experience!Warm regards,Liberty Inn Management

Wow! Thank you so much for your glowing review and for giving us a perfect 10 out of 10 rating! We are absolutely thrilled that you had such a fantastic experience during your stay at Liberty Inn.It's heartening to know that you appreciated the friendliness of our staff, the cleanliness of the room, and the overall experience. We strive to create a welcoming and comfortable environment for all our guests, and your feedback motivates us to continue delivering exceptional service.If there is anything specific that made your stay memorable or if you have any suggestions on how we can make future stays even better, please don't hesitate to let us know. We are always eager to learn and improve based on our guests' valuable input.Thank you again for choosing Liberty Inn. We can't wait to have the pleasure of hosting you again and ensuring another perfect 10 out of 10 experience!Warmest regards,Liberty Inn Management

Thank you for bringing your concerns to our attention. We would like to assure you that we take the maintenance and cleanliness of our facility very seriously. Currently, there is a tarp over the roof as part of the ongoing process of replacing it. This is done to protect the building from potential damage. We are committed to addressing any issues promptly to ensure the comfort and satisfaction of our guests. Upon reviewing your feedback, we found that when our front desk team asked about your experience, you mentioned that the room was great. However, we take all guest feedback seriously, and as a result, our maintenance staff, along with our housekeeping team, thoroughly inspected the rooms after you checked out. They did not find any signs of water damage or detect any mildew smells. We understand that you may have had concerns during your stay, and we apologize for any inconvenience caused. We value your feedback, and we will continue to work diligently to address any maintenance issues and maintain the highest standards of cleanliness. If you encounter any issues during your next visit, we encourage you to come to our lobby and make your complaints known to our front desk staff. We are committed to ensuring your satisfaction and will gladly assist in transferring you to another room if needed. Your comfort and enjoyment are important to us, and we want to ensure that your stay is as pleasant as possible. Thank you!

Dear Melissa,Thank you for taking the time to share your feedback with us on Expedia. We are sincerely sorry to hear that your recent experience at our hotel did not meet your expectations, and we apologize for any inconvenience you may have encountered.We would greatly appreciate it if you could provide us with more specific details about the issues you faced during your stay. Your feedback is essential to us as it helps us identify areas that need improvement and allows us to take corrective measures.At Liberty Inn, we strive to provide our guests with exceptional service and a comfortable environment, and it is disheartening to learn that we fell short on this occasion. Rest assured, we will address the concerns you've raised with our team, including our housekeeping staff, to ensure that the necessary improvements are made.If you would like to discuss your experience further or if there's anything we can do to make amends, please feel free to reach out to us directly. Your satisfaction is of utmost importance to us, and we are committed to resolving any issues to the best of our ability.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we've made based on your feedback.Thank you for bringing these matters to our attention, and we hope to restore your faith in our hotel.Best regards,Liberty Inn Management

Dear Yesenia L,Thank you for taking the time to share your wonderful feedback with us on Orbitz! We are absolutely thrilled to receive a perfect 5 out of 5 rating from you.We are delighted that you had such a fantastic experience during your stay at Liberty Inn. Our team works hard to ensure that every guest enjoys a comfortable and memorable stay, and it's truly rewarding to know that our efforts have made a positive impact on your visit.If there was anything specific that stood out to you during your stay, or if you have any suggestions on how we can make future stays even better, we would love to hear from you. Your valuable input helps us continually improve our services and amenities.Thank you for choosing Liberty Inn for your accommodation needs, and we can't wait to have the pleasure of hosting you again for another exceptional stay. If you have any questions or need assistance with future reservations, please don't hesitate to reach out to us directly.Warmest regards,Liberty Inn Management

Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate hearing from our guests, as it helps us improve our services and address any concerns.Regarding your mention of roaches in the rooms, we would like to clarify that we have strict cleanliness standards in place, and our property is serviced by Beacon pest control on a monthly basis. While we make every effort to maintain a pest-free environment, we also rely on our guests to ensure they dispose of food properly and promptly. Leaving food on tables for an extended period can attract unwanted pests. Nevertheless, we apologize for any inconvenience caused and assure you that we continuously strive to uphold the highest standards of cleanliness.Additionally, we understand your comment about the absence of an ice machine or coffee maker. As a budget-friendly establishment, we do not provide certain amenities commonly found in luxury hotels. However, we do offer clean and comfortable accommodations at an affordable rate. We regret any disappointment this may have caused and appreciate your understanding in this matter.We would like to emphasize that guest satisfaction is of utmost importance to us. Had you communicated your concerns during your stay, our team would have been more than happy to address them promptly. We always encourage guests to reach out to us immediately so that we can work towards finding a suitable solution, such as transferring you to another room or addressing any specific complaints.Regarding the issue of stained towels, we apologize for the oversight on the part of our housekeeping staff. Cleanliness is a top priority, and we will ensure that proper measures are taken to avoid such occurrences in the future.Once again, we appreciate your feedback, and we sincerely apologize for any inconveniences you experienced. We value your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.Best regards,Liberty Garden Inn & Suites

Dear Alice, Thank you for sharing your feedback regarding your recent stay with us. We appreciate you choosing our hotel for your accommodation needs. We apologize fo r any inconvenience you experienced during your stay. We are located in a bustling part of the city, which unfortunately means that traffic can be heavy at times. However, we are glad to hear that our staff provided decent service during your stay. Regarding the condition of your room, we take cleanliness and sanitation very seriously and we apologize that your room did not meet our usual standards. We appreciate your bringing the issues to our attentions, and we will make sure to address them with our housekeeping team to ensure that this does not happen again in the future. We are also sorry to hear about the issues with your shower. We will make sure to have our maintenance team take a look at the shower head immediately to ensure that is fixed for future guests. Once again, we apologize fo any inconvenience you experienced during your stay. We hope that you will give us another chance to provide you with a more comfortable and enjoyable stay in the future. If you choose to stay with us again, please do not hesitate to reach out to our front desk team for any concerns, and will do our best to accomodate your needs. Thank you for your valuable feedback.Best regards,Liberty Garden Inn & Suites