Ottawa hotel guide. Accor Hotels hotel in Ottawa, Illinois

"Staff at front desk were not friendly"

"Well, it wasn't the room I thought I was getting,but I still enjoyed being in the room that was given to me,and the price reflected that,so I would stay at this property again."

"The cleaning staff left a previous guest smelly sock in the room. Which means they didn’t vacuum. There was no body spoap in the bathroom and there were giant holes in the curtains. They charge an incidental fee. Make sure you look your room over right after checking in."

"The staff were very helpful and friendly. They were remodeling so they are working on upgrades throughout. It was a bummer that the hot tub was closed and pool was ice cold. We stayed 2 non-consecutive nights. The first night, the bathroom switch was not working exactly right but it was alright. The next night we stayed, there was a large stain and tip in the curtain (which the staff made a note of to take care of after we left) and there was dirt all over the window sill from what looked like people coming in and out of the window to the room. Breakfast was a nice mixture of hot and cold choices. And they did pretty well to keep it stocked up throughout the breakfast time. Overall a nice stay! "

"Everything was good "

"Expedía is not the greatest when come to customer service"

"Most of the pools were not working but kids still had fun"

"The registration went easy and all the staff I interacted with were very nice."

"We had an accessible room. I am 76, with severe degenerative arthritis and only 4’10” tall. I have had 5 complete joint replacement surgeries and need to get two more. We had to borrow a luggage cart for me to climb on in order to get in bed. Why have beds so tall? If I had still been in a wheelchair I would never have been able to get into bed."