Hotel Keluarga di Ottawa

"There were ants in the first room, the staff was nice but provided no real solution besides a new room. The second room had mold in the bathroom doorway and you had to put up the toilet seat just to open the door (room 222). Not to mention half of the doors were open to the actual rooms, which my friend (with a different reservation) had to deal with. The window in her room was cracked as well. It’s also not well lit on the side with the gas station, it’s creepy over there at night. Don’t...

"Lots of highway noise all night with big rigs going by. Everything else was great. $20 is kind of ridiculous fee for EV charging. Make it $10 and you’ll get a lot more takers/business. "

"I've stayed in this hotel many times over the years. The night I checked in, at 10pm, for my pre-paid 4 night stay I somehow had misplaced my credit card during the trip from Dallas to be used for "incidentals" and didn't have it with me. Granted, I stayed there 10 days before and am a Gold Member with Choice Awards. The individual manning the desk wouldn't let me check in without the card. Regardless of any of my credentials, history and pre-payment status. She said there were "rules" that had...

"Room was clean and updated, the breakfast wasn't impressive for the price."

"A lot of leaks with buckets in the hallways. Also, water was only lukewarm. But the beds were really comfortable."

"The location was convenient. The parking lot has huge pot holes. Our king suite was filthy. The sheets were covered in black debris, the bathroom found multiple hairs. The vent above the toilet dripped rusty water onto the toilet seat and floor that looked like urine. The shower had no water pressure and took a long time to warm up. The pillows were terrible. Too expensive for what it was. Disappointing."

"This is an old hotel and needs updating. Communication needs a lot of improvement. I booked this hotel on expedia. The did not mention that the room I booked was not in the hotel building but instead was a motel room. I would not have booked it if I had known. When I asked for a room inside, they said they were full. In addition, the room had an odor. It seemed like cigarette smoke but might have been something else. The sheets were worn and yellowed in spots. I called the front desk to...