Outer Boroughs hotel guide. Hilton Hotels hotel in Outer Boroughs, New York

"Everything was to my satisfactory. "

"beautiful room, not too far from shopping center, calm area"

"I booked the junior suite with the large balcony on the second floor & the property staff put me in a much smaller room on the third floor. When they were told of their mistake, they told me to contact Expedia for any issues, concerns, or refunds. When i asked for a receipt that reflected the room in which i had to stay, they told me the receipt will look like the one i received from my booking, even though i never stayed in that room. Their towels & washrags were heavily stained. When house keeping was told, they brought new towels that were still stained. The mirror in the bathroom was broken & swinging loose. Now the property staff are trying to give me the run around on my receipt, telling me they have to make a receipt & that I’ll get it via email within 24hrs. I told them i need that reflected in writing because i have no guarantee that that email will be sent. They told me once again they need to contact their manager. "

"Nice room but no hot tub or whirlpool in the rooms"

"Liked the location of the hotel, convenient, safe, quiet. The room feels comfortable, of good size, especially the bathroom. Gym is big with plenty equipments, runners, bikes, climbers,etc. Staff are very friendly and helpful. "

"Staff was able to accommodate with parking at our late arrival. Place was perfect for pre cruise and near the subway to visit NYC."

"My room was very run-down, and the cleanliness of the bathroom and bed sheets was lacking. I have pictures to prove this. Additionally, the "washcloths" in the bathroom was microfiber; one that you would use to dust NOT to clean your body. It was dingy and I obviously did not use it. This experience was very disappointing. "

"Very good and parking is very convenient."

"Pet friendly "