"I called 0n THREE occasions to make sure we would have a FRIST FLOOR ROOM!!!!
First when I reserved the room IN JANUARY FOR APRIL 25 , then again in March. THEN THE DAY BEFORE !!!!!! At pre check in on line , I requested a first floor room !!!
EVERY TIME I WAS ASSURED A FIRST FLOOR ROOM ! So we checked in and they didn't have us in a first floor room. They couldn't accommodate our request at the front desk!!!
The coffee maker in our room didn't work !!! No coffee in the check in area !"