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Universal Hotel Neptuno - Adults Only

Property class: 4

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Located close to Playa de Palma and El Arenal Beach, Universal Hotel Neptuno - Adults Only provides a poolside bar, a terrace and a coffee shop/cafe. For some rest and relaxation, visit the sauna. The on-site Mediterranean cuisine bistro, PM1114, offers breakfast, lunch, dinner and a beachfront location. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is Rp4.832.511
Rp5.452.140 total
includes taxes & fees
7 Sept - 8 Sept

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Double Room, Balcony

A modern hotel room with a bed, bedside table, and a round mirror.

Double Room, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Balcony, Sea View

A hotel room with a large bed, a chair, a bedside table, and a view of the ocean through a sliding glass door.

Double Room, Balcony, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Balcony, Partial Sea View

A balcony with a pool, lounge chairs, and a view of the beach and ocean.

Double Room, Balcony, Partial Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, Balcony, Partial Sea View (Lateral)

A balcony with a view of the beach, palm trees, and a pool area with sun loungers and tables.

Junior Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, Balcony, Sea View (Frontal)

A hotel room with a bed, a TV, a desk, and a balcony with a view of the sea.

Junior Suite, Balcony, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, Balcony, Partial Sea View (Lateral)

A modern hotel room with a balcony, a sofa, a bar area, and a bed with a neon sign.

Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, Terrace, Poolside

A modern hotel room with a bed, a sofa, a TV, and a view of the pool area.

Junior Suite, Terrace, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Naughty Suite

A modern bedroom with a circular bed, a bar area, and a neon sign.

Naughty Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi
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About the area

Located in Palma de Mallorca, Universal Hotel Neptuno - Adults Only is in the city centre and on the waterfront. Plaza Espana and Plaza Mayor de Palma are notable landmarks, and the area's natural beauty can be seen at Playa de Palma and El Arenal Beach. Port of Palma de Mallorca is another place to visit that comes recommended. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Palma de Mallorca travel guide
Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • A beach with people walking, palm trees, and buildings in the background.
    Playa de Palma
    2 min walk - 0.2 km
  • A sunset over a calm sea with a yacht and distant mountains.
    El Arenal Beach
    17 min walk - 1.5 km
  • Hipotels Convention Centre
    3 min walk - 0.3 km
  • La Porciuncula Church
    11 min walk - 1.0 km
  • Port of El Arenal
    5 min drive - 2.2 km

Getting around

  • Marratxi Poligon Station
    13 min drive
  • Palma de Mallorca (PMI)
    20 min drive

Restaurants

  • Restaurante Tabana
    11 min walk
  • Bierkönig
    4 min walk
  • Deutsches Eck
    8 min walk
  • Bamboleo
    4 min walk
  • Alfaro Beach
    17 min walk

About this property

Universal Hotel Neptuno - Adults Only

  • Upscale hotel near Playa de Palma
  • Located close to El Arenal Beach, Universal Hotel Neptuno - Adults Only provides a poolside bar, a terrace and a coffee shop/cafe. For some rest and relaxation, visit the sauna. The on-site Mediterranean cuisine bistro, PM1114, offers breakfast, lunch, dinner and a beachfront location. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • You'll also enjoy the following perks during your stay:
    • A seasonal outdoor pool and an indoor pool, along with sunloungers and pool umbrellas
    • Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
    • Multilingual staff, beach umbrellas and a TV in reception
    • Luggage storage, tour/ticket information and concierge services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 100 rooms boast comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Hairdryers and shampoo
    • 40-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, balconies and mini fridges

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 metres
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • PM1114
  • Pool Bar

Things to do

  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Beach umbrellas
  • Free beach cabanas
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Energy-saving switches used
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 18 June to 15 September:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 14 April to 31 October
Guests under 16 years old are not permitted at this adults-only property
A car is not required for transport to and from this property

Frequently asked questions

Does Universal Hotel Neptuno - Adults Only have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. One of the swimming pools is closed seasonally each year from June 18 until September 15.

How much does it cost to stay at Universal Hotel Neptuno - Adults Only?

As of 23 Aug 2026, prices found for a 1-night stay for 2 adults at Universal Hotel Neptuno - Adults Only on 7 Sep 2026 start from Rp4.832.511, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Universal Hotel Neptuno - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Universal Hotel Neptuno - Adults Only?

There is free parking nearby.

What time is check-in at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Universal Hotel Neptuno - Adults Only?

Checkout is at 11:00 AM.

Does Universal Hotel Neptuno - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Universal Hotel Neptuno - Adults Only located?

Located in the heart of Palma de Mallorca, this hotel is within 1 mi (2 km) of Playa de Palma and El Arenal Beach. Plaza Espana and Plaza Mayor de Palma are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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