We were truly disheartened to learn of your recent experience at our hotel, which seems to have fallen short of your expectations. At The Two Sunsets Hotel we pride ourselves on providing pristine accommodations and unparalleled comfort, a sentiment echoed by numerous guests in their glowing reviews following our renovation. We were surprised to hear your feedback regarding the perceived condition of our hotel and the comfort of our beds, especially given the high volume of positive comments we have received about the cleanliness and coziness of our rooms. Furthermore, we have had numerous inquiries from guests interested in purchasing our luxury mattresses for their personal use, a testament to their quality and comfort. Nonetheless, we are saddened to know that your night was less than restful.We were truly disheartened to learn of your recent experience at our hotel, which seems to have fallen short of your expectations. At The Two Sunsets Hotel we pride ourselves on providing pristine accommodations and unparalleled comfort, a sentiment echoed by numerous guests in their glowing reviews following our renovation. We were surprised to hear your feedback regarding the perceived condition of our hotel and the comfort of our beds, especially given the high volume of positive comments we have received about the cleanliness and coziness of our rooms. Furthermore, we have had numerous inquiries from guests interested in purchasing our luxury mattresses for their personal use, a testament to their quality and comfort. Nonetheless, we are saddened to know that your night was less than restful.Regarding our front desk hours, as a boutique hotel, we have chosen to focus our staffing during peak check-in times to provide a personalized and attentive service to all arriving guests. We do, however, request that guests inform us of any anticipated arrivals outside of these hours so that we can make the necessary arrangements to accommodate them. Please rest assured that our management team is always just a phone call away and resides in close proximity to the hotel, ready to assist with any needs that may arise, regardless of the hour. We would also like to extend our sincerest apologies for any confusion that occurred with regard to the reimbursement process. When bookings and payments are made through third-party platforms such as Expedia, any refunds or reimbursements must be processed through them directly. However, for bookings made directly with our hotel or selected pay-at-hotel options on Expedia, we have greater flexibility and are more than happy to assist with any reimbursement queries.Please understand that as a small establishment, our cancellation policies are put in place to mitigate the impact of last-minute cancellations, which can be particularly challenging for us to recover from.Once again, we extend our sincerest apologies.