Search Hotels Near Pleasant Road Beach, West Harwich

"Clean rooms, excellent staff. "

"The resort itself is very nice. Private beach, hot tub and pool were very well maintained. The unit that we were given did not at all match the pictures on the website. We had booked a one bedroom suite. The unit given was on two levels with a spiral staircase. The bedroom was upstairs. The bathroom and kitchen areas were on the first floor. Based on pictures on the website, we had no reason to expect our room to be laid out like this. I complained at the front desk, and they did offer assistance. The employee Aiden at the front desk did everything in his power to help us come up with a solution. So thankful Aiden was working the front desk. We had booked through Expedia and after many many long phone calls I finally gave up on a trying to get a partial refund, but I feel like we are owed something. I feel that Expedia the booking site needs to fix this."

" the room, pool, hot tub, and staff were amazing. "

"Very nice place. And staff. "

"the shuttle stops running at 10pm which is a drag. Why not midnight. I called. When i arrived in my uber someone else was calling the front desk about the same thing."

"The place is beautiful and very clean. Hosts are lovely. Room well appointed and comfortable."

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"I arrived in the room and the heat was not working. The office is not staffed overnight at this time of the year, so I had to reach out to the emergency line. After several phone calls, a space heater was brought to the room. That device was 1) not going to heat the room thoroughly and 2) was not safe to be running in a room overnight- especially a room with a child in it. It took over a dozen phone calls to get moved to a new room and that was not until almost 11 PM. I would NOT recommend this hotel. Their customer service was not good and the fact that they thought it was ok to run a space heater overnight is not safe."

"We stayed for one night "