Dear Paul,Thank you for the time taken to share your review with us.We always strive to provide a welcoming atmosphere and it is disheartening to learn that we did not meet your expectations with regards to the parking assistance and room readiness upon your late arrival. We take pride in our 24-hour reception service and it is unfortunate that the level of service you received did not reflect our commitment to guest satisfaction.Although our rooms are typically praised for their comfort, we regret that your experience with the air conditioning was not satisfactory. We also understand the importance of a timely response from our maintenance team and apologize for any inconvenience caused by the delay. Our goal is to ensure that all our guests enjoy the range of amenities we offer, from the fitness room to the swimming pool, and we are sorry to hear that your stay was marred by these issues.We value all feedback as it helps us to improve our services and ensure that all future stays are enjoyable. Rest assured that we are looking into the concerns you have raised. We would like to extend our thanks for bringing these matters to our attention, and we are truly sorry for any discomfort or inconvenience you experienced.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Kind regards,Elie El Hayek, General Manager

Dear Hassan,Thank you for taking the time to share your feedback.We are deeply concerned to hear about the issues you faced during your stay. Our guests' comfort is of utmost importance to us, and we are saddened to learn that our bedding did not meet your expectations. Additionally, we understand the inconvenience that can arise from any difficulties with in-room amenities. Our team is committed to providing professional and courteous service to all our guests, and it is disappointing to hear that we did not deliver on this occasion. We take note of your comments regarding the entrance door access and the perceived level of security; guest safety is a priority for us. While we do not provide daily housekeeping as part of our extended stay concept, we want to ensure that all essentials such as toilet paper and towels are amply provided, and it is regrettable if this was not your experience. Our reception is available 24 hours to assist with such needs, and we encourage guests to reach out with any concerns during their stay. We offer a range of amenities, including air conditioning, a swimming pool, and pet-friendly options, aimed at enhancing our guests' comfort. We hope that you were able to utilize and enjoy these during your visit.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Elie El Hayek, General Manager

Dear Weston,Thank you for sharing your feedback.We're truly sorry to hear that some aspects of your stay did not meet your expectations. Regarding the inconvenience at check-in, we strive to ensure a smooth process for all guests and offer a 24-hour reception to assist with entry at any time. We regret to hear about your experience with the shower and the language barrier; our team is dedicated to providing clear communication and we have staff with varying language capabilities to assist our guests. We appreciate your candid remarks and will use them to further improve our guest experience.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Elie El Hayek, General Manager