Hello Annmarie,Thank you very much! We are so glad that you enjoy your stay at Adagio aparthotel.

Dear Tania,Thank you for taking the time to review your experience with us.We are delighted to hear that you appreciated the proximity of our apartment to the park, providing a touch of nature to your stay.We regret to hear that you felt the communication was limited and that you perceived our staff as not meeting the high standards of hospitality we strive for. We take pride in our customer service and are saddened that we did not live up to your expectations on this occasion. Regarding room cleanliness, we are continuously working to maintain our apartments up to the mark and appreciate your feedback. As for your comments on the hotel's condition, our commitment to upkeep and aesthetic excellence is unwavering, although we understand that perceptions of comfort can vary.Please rest assured that we value all feedback as it allows us to continually improve our guest experience.We hope to see you again.Best regards,Carine Salas, General Manager

Dear Sarah,Thanks for taking the time to share your experience with us.It's wonderful to hear that you found our team welcoming and our bedding comfortable, providing a restful sleep during your stay. We're also pleased to know that our location offered you convenient access to Disney, making your visit all the more enjoyable. We regret to hear about your concerns regarding the condition of the property. Please rest assured that we maintain a commitment to the upkeep of our apartments. We appreciate your feedback as it helps us to focus on areas that may require attention.We look forward to the pleasure of welcoming you back on a future occasion.Best regards,Carine Salas, General Manager

Bonjour.Nous sommes désolé que ce soit mal passé. Malheureusement seul les réservations flexibles (modifiable ou annulable) peuvent être rembourser, ce qui n'était pas votre cas.Cependant, nous vous invitons à nous envoyer un mail pour que nous puissions trouver une solution à votre problème.Bien à vous !

Estimada Mariona,Ante todo agradecer su crítica, ya que a través de la misma tenemos la mejor vía para conocer las vivencias de nuestros huéspedes durante su estancia con nosotros.Lamentamos leer que sintió frío en los apartamentos; nuestros clientes pueden gestionar la temperatura desde los apartamentos gracias al termostato regulador individual. Sentimos los inconvenientes que menciona con el secador y la luz del extractor, así como la falta de tostadora y hervidor de agua. Habitualmente, disponemos de estos artículos y nuestro equipo de recepción está siempre dispuesto a atender las solicitudes para garantizar una estancia confortable.Reciba un cordial saludo,Carine Salas, Directora general

池場ゆかりさん、大変前向きなご意見をありがとうございました。良いご滞在をお過ごしいただけたことを嬉しく思います。 近いうちにお会いできることを楽しみにしています。トリップアドバイザーでこのような良い口コミを提供することに同意していただけましたら、大変光栄に存じます。Instagram でお気軽にフォローしてください:hotel_adagio_serris_valdeurope素晴らしい帰国をお祈りしております。またお会いしましょう。フロリアン。

Caro Pedro,agradecemos o tempo dedicado a avaliar a sua experiência.É com satisfação que recebemos elogios quanto à estrutura e localização do nosso aparthotel, refletindo o nosso compromisso em oferecer conforto e conveniência num ambiente tranquilo e seguro. Contudo, lamentamos profundamente que a limpeza e conservação não tenham atendido às suas expectativas. Asseguramos que a manutenção e higiene são prioridades para a nossa equipa e disponibilizamos um serviço de limpeza semanal gratuito para estadias superiores 8 noites, sendo possível solicitar e serviços adicionais na receção, mediante pagamento de uma taxa adicional. De qualquer forma, vamos transmitir as suas preocupações ao gestor responsável.Concluímos, dizendo que estamos disponíveis para qualquer esclarecimento adicional.Atenciosamente,Carine Salas, Gerente Geral

Estimado Youssef,Hemos recibido su testimonio.Lamentamos el malentendido que ocurrió en su última noche con nosotros. Siempre nos esforzamos por ofrecer un servicio respetuoso y profesional y queremos asegurarles a usted y a futuros huéspedes que su experiencia fue una situación aislada que no refleja nuestros estándares habituales de hospitalidad.Nos despedimos cordialmente,Carine Salas, Directora general

Bonjour.Nous sommes désolé de la gène occasionner. Nous ferrons en sorte que cela ne se reproduise plus.Bien à vous.

Good morning.We are pleased and honoured to know that you appreciate our hotel. We hope to see you again soon.

Dear Tom,Thank you for sharing your feedback.We're glad to hear that you found our apartment clean, as we pride ourselves on maintaining high standards of cleanliness.However, we're truly sorry to hear that your stay was not as comfortable as expected due to the temperature issues and hot water concerns. Although all our apartments are equipped with an individual heating unit, we regret that the settings did not meet your needs on this occasion. We're also concerned about the hot water issue you've mentioned and would like to assure you that this is not indicative of the usual experience our guests have, as we have measures in place to ensure consistent hot water supply. We appreciate your feedback, which is invaluable in our ongoing efforts to provide excellent service and accommodations.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Kind regards,Carine Salas, General Manager