"After a long day of driving, I arrived only to realize I had accidentally booked a non-refundable reservation for three weeks later. Completely my mistake!
The wonderful young lady at the front desk, whose name started with a C, went above and beyond to change my reservation so I could stay that night. Her kindness and understanding turned a very stressful situation into a huge relief.
Even though the hotel’s boiler had unexpectedly failed and there was no hot water, I honestly didn’t care. I was simply so grateful to have a room thanks to her incredible customer service.
She is a true asset to your team. Thank you again!"
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