Find hotels in Peñacerrada-Urizaharra from Rp884.727

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"Great place!"

"Where to begin? Given the generally strong reputation of the Eurostars brand, this hotel was a disappointment. The property felt consistently understaffed, check-in took far too long, with an extended wait just to reach the front desk. Parking was unavailable, which is understandable since we hadn’t reserved it in advance. However, several other basic service issues stood out. The room lacked simple essentials like a pen, and when I requested one at the front desk, I was told I’d need to return it afterward, which felt unnecessarily rigid. Later, I went to what appeared to be a bar, clearly stocked with liquor bottles, only to find it unstaffed. After returning to the front desk to ask for a glass of wine, I was told it “wasn’t a bar” but rather the breakfast area, despite the visible bottles of alcohol. After some hesitation, the front desk agent eventually came over and produced a bottle of wine. Overall, the experience fell short. While the room itself was acceptable, it was noticeably dated, and the lack of staffing and basic hospitality made the stay frustrating rather than enjoyable."

"Room was great, food was good, hotel was beautiful. Special thanks to Igor on the front desk. Very helpful despite my difficult issues. Really nice guy, professional and courteous. Thank you."

"Fantastic value for money. The staff are very friendly and helpful. The bedroom we had was a little small but modern and super clean. The beds were comfortable, the bathroom was modern and the shower was powerful. It's basic but fine for an overnight stay. The underground parking was easy to locate and manoeuvre in unlike some hotel car parks. Secure and reasonably priced."

"Excellent hotel facilities, staff and restaurant"

"yes"

"The room was quite spacious, with a separate lounge/ kitchen area and bedroom/ bathroom."

"Amazing and everything you would expects from a 5 start resort. "