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Ulasan untuk Portofino Island Resort

4 out of 5
Portofino Island Resort
10 Portofino Drive, Pensacola Beach, FL

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 279 dari 449 ulasan" "
Penilaian 8 - Bagus. 96 dari 449 ulasan" "
Penilaian 6 - Cukup Baik. 38 dari 449 ulasan" "
Penilaian 4 - Buruk. 21 dari 449 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 449 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

10/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Kerra

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Carrie pada tanggal 15 Mei 2024
Thank you for taking the time to share your feedback with us. We sincerely appreciate your recent stay at Portofino. Guest satisfaction is our utmost priority, and your feedback provides us with valuable information to improve our accommodations for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved and memorable beach getaway experience.

10/10 Sangat Bagus

MI J

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Carrie pada tanggal 8 Jan 2024
Thank you, it was a pleasure to host your stay with us!

2/10 Sangat Buruk

Thomas, Walnut Creek

Menginap 3 malam pada bulan November 2023
Tanggapan dari Carrie pada tanggal 19 Nov 2023
Thomas, you no showed on this reservation. On the 2nd day you were due to be here we reached out to see if you were coming, and you informed us you decided not to come due to the weather. Here is the exact message you sent us- "My fishing trip has been cancelled due to weather. I understand there is no cancellation refund. I have been to your property every other year for the running if the bulls (redfish) in Pensacola bay. I would appreciate some sort of credit for my reschedule or next years trip. I called your reservation desk. Without some sort of accommodation for reschedule I will be taking my business to another property."So, it seems our rating of 1, is due to the fact you missed your fishing trip, decided not to show up, and then expect a full refund.Reviews are meant to be honest representations of your stay, not retaliatory for monetary reasons for something out of our control regarding your stay that are not valid.

10/10 Sangat Bagus

Nichole

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Carrie pada tanggal 19 Nov 2023
Thank you Nichole, it was a pleasure to your stay on Pensacola Beach!

8/10 Bagus

Darrell

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property was nice. The rooms were clean. There was a couple light bulbs burnt out and the a/c had a small issue but otherwise was nice. The bad thing was that this property is apparently seaonsal and we were not told that some of the restuarnts were closed and that there was no where on site to have breakfast includong the continental breakfast that was also closed due to seasonal. The only option was srarbucks for a coffee and bagel. Even starbucks does not make breakfast sandwiches during the "seasonal shutdoen". So no breakfast all week. That should be advertised as when you go to florida you dont plan on seasonal shutdowns.
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Carrie pada tanggal 22 Okt 2023
Thank you for your feedback Darrell as we do appreciate it. The Starbucks in our Market only serves beverages year round. Both restaurants at Portofino are open year round - Coastal and Al Fresco.

10/10 Sangat Bagus

BEN

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Labor Day Weekend
Wonderful property with a friendly staff and gorgeous views. Wish we could have stayed longer…
Menginap 2 malam pada bulan September 2023
Tanggapan dari Carrie pada tanggal 5 Sep 2023
Thank you Ben! Please let us know when you are ready to return!

10/10 Sangat Bagus

Renée

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Carrie pada tanggal 19 Nov 2023
Thank you Renee, it was a pleasure to host your stay on Pensacola Beach!

10/10 Sangat Bagus

Troy

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
Great for the family.
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Carrie pada tanggal 5 Sep 2023
Thank you Troy! Please let us know when you are ready to return!

10/10 Sangat Bagus

CAROLINE

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Slay property, as my daughter would say!
Perfect location, amazing room with view. It has everything you can ask for. The beaches were pristine, and their multiple pools made for a relaxing experience all around. Will be back!
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Carrie pada tanggal 26 Jul 2023
Thank you Caroline! It was a pleasure to host your stay at Portofino!

8/10 Bagus

Thomas

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff not trained on how to check out an Expedia customer
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Carrie pada tanggal 23 Mei 2023
Thank you for your feedback on your recent stay with us. We will use this as a training opportunity with our team! I do hope we will have the opportunity to have you stay with us again in the future!

2/10 Sangat Buruk

Bianca

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2023

8/10 Bagus

Rafat

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Ok first the resort very nice but I stay there for 2 days when I check in they give me the room that I book when I went there and I open the door I was surprised that somebody live inside it and there stuff there and the have someone walking inside so I told my wife let’s go I call the office and I told they that y’all give me a room that someone inside it , so they start tell me sorry I told them it’s okay stuff happened so they say thanks and if that was somebody else it happen to him he will give us a problems I say it’s okay ans they give me another room , when I went there I put stuff at the door Bc I was scared that someone open the door on us , so the Second day at 8am in the morning I was sleeping Bc I was tired the night before somebody from the office keeps calling me 3 time so I answer he was hello yes you have a red car park at #67 i told him what no I have black car and I live in building 4 and my parking #129 , I told him what’s wrong with y’all system he was sorry that I woke you up and I hangup, after a Hour at 9am I start hear that someone try open the door so I thought I was dreaming , and I hear someone keeps knocking on the door and try to open it but they can’t Bc I put stuff by the door , so I went by the door and I open it , and it was a room service lady she say oh sorry I thought no bode here they tell me that y’all left I say what no we here she say sorry and I apologize about and left, so the resort nice but I have too problem for the price I pay ,
Menginap 2 malam pada bulan April 2023
Tanggapan dari Carrie pada tanggal 5 Mei 2023
Thank you for your feedback on this issue. We have used this as a training experience for our staff to ensure this never happens again. I do hope you enjoyed your stay with us!

10/10 Sangat Bagus

tachianna

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
There are bugs by the pool they made it very uncomfortable and we weren’t able to enjoy the outside because the bugs were so bad. I have over 20 bites on my legs and I wasn’t refunded are accommodated for the inconvenience
Menginap 3 malam pada bulan April 2023
Tanggapan dari Carrie pada tanggal 10 Apr 2023
Tachianna, we’re sorry to read that your experience during your stay did not meet your expectations. With our resort being located on 28 acres of wetlands and natural areas, the presence of pests and wildlife, especially during the spring/summer months, can occur seasonally. Although we are unable to eliminate pests in outdoor areas, we do take precautionary measures to control them by maintaining routine pest control visits and monitoring reported incidents as soon as we’re notified. Your concerns are important to us and have been passed along to our management team. If you would like to provide a credit card to settle your account we will be more than happy to look at additional compensation. Thank you,

10/10 Sangat Bagus

william

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Beautiful property, helpful friendly staff. Rooms were pretty clean, just a few spots on rugs, scratched up tables and bathrooms needed a bit of updating. We rented a room with a queen pull out sofa, which was only a sofa, no bed, so needed a roll away bed. Property was clean, friendly staff, beautiful beaches and pools. Travel was a bit tricky, Uber XL hard to get, but given name of driver who was amazing and mostly available. Overall great experience,would definitely return.
Menginap 4 malam pada bulan April 2023
Tanggapan dari Carrie pada tanggal 8 Apr 2023
Thank you William!

10/10 Sangat Bagus

Patricia

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2022

10/10 Sangat Bagus

SUSAN

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 5 malam pada bulan September 2022
Tanggapan dari Carrie pada tanggal 6 Okt 2022
Thank you Susan!

2/10 Sangat Buruk

Helena

Menginap 2 malam pada bulan September 2022

10/10 Sangat Bagus

Debra

Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Carrie pada tanggal 29 Agu 2022
Thank you Debra!

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The unit in which we stayed was beautifully appointed and had magnificent views. We have stayed in other units that were poorly stocked and in poor condition. It honestly is a gamble on what you're going to get. Overall the property itself is beautiful with plenty of amenities.
Menginap 4 malam pada bulan Mei 2022
Tanggapan dari Carrie pada tanggal 24 Mei 2022
Thank you Jennifer!

2/10 Sangat Buruk

Thalia

Tidak Disukai: Fasilitas
Let’s just say in your brown or black be ready for some stares!
Menginap 3 malam pada bulan April 2022
Tanggapan dari Carrie pada tanggal 27 Apr 2022
Thalia, Please note that is absolutely not the standard of our guests or owners at Portofino! I did see you extended your stay for another 11 nights and I do hope you enjoy your stay with us!

10/10 Sangat Bagus

Steven

Disukai: Kondisi & fasilitas properti
Great
Menginap 2 malam pada bulan April 2022
Tanggapan dari Carrie pada tanggal 27 Apr 2022
Thank you!

10/10 Sangat Bagus

erick

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 4 malam pada bulan Maret 2022
Tanggapan dari Carrie pada tanggal 24 Mar 2022
Thank you!

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Beautiful location, accommodations and extremely helpful staff!
Menginap 3 malam pada bulan Maret 2022
Tanggapan dari Carrie pada tanggal 12 Mar 2022
Thank you!

4/10 Buruk

Jessica

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Housekeeping bursted in on us sleeping had the wrong information didn’t knock or anything then security came up saying we were smoking when that was before entering the property poor management
Menginap 2 malam pada bulan Februari 2022
Tanggapan dari Carrie pada tanggal 24 Mar 2022
Thank you for your feedback on your experience. This has been addressed with our team!

8/10 Bagus

Elizabeth

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
The overall resort property is clean and beautiful. You cannot beat the location on the beach. The pools were clean and there were many to choose from. Everyone was friendly and happy. The ability to rent a condo to share and keep your family and friends together was perfect for us.
Menginap 8 malam pada bulan Desember 2021
Tanggapan dari Carrie pada tanggal 5 Jan 2022
Thank you Elizabeth!

10/10 Sangat Bagus

Jamie

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2021
Tanggapan dari Carrie pada tanggal 11 Okt 2021
Thank you!

4/10 Buruk

Jennifer

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
While Portofino itself is beautiful, all units are individually owned. We have stayed here several times in different units but this particular unit was in poor condition and poorly managed. It was clean, had excellent views, and excellent amenities with the resort. However, the unit lacked basic cooking utensils (which is why we chose this over a hotel so we could prepare our own meals), had electricity issues (outlets didn't work in either bathroom rendering the blow dryers useless) and was extremely loud (the unit below us was under renovation and a jack hammer was used from 8am until 5pm every. Single. Day. Which set off the fire alarm from construction dust twice prompting everyone to evacuate the building) There were also no batteries in the TV remotes, in every room so we couldn't even borrow batteries from one remote to work another. We tried to call maintenance about the issues but after 3 days we finally found our own maintenance guy, bought a hairdryer, and bought batteries. Needless to say our short vacation would've been better spent and more relaxing had we just stayed home. Again, the resort itself is amazing and other units are wonderful, just don't book THIS one unit or use this rental management company because their is no communication and basic things, like batteries in a remote, are overlooked by their cleaning and inspection teams. Hope this helps someone in the future!
Menginap 4 malam pada bulan September 2021
Tanggapan dari Carrie pada tanggal 28 Sep 2021
Thank you for your feedback, this has been shared with our team.

8/10 Bagus

Paula

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan
Family Vacation
Good: Love the area and love the views both a wave side and a calm side and multiple pools to enjoy. Bad: Two TVs did not work because missing plug and other I am guessing because of batteries. Stereo did not work because looked like power broken. Chair at table lucky caught was unscrewed because would have hurt someone. Ugly: Mold on curtains. Fire alarm btry was going out so went off all night. No communications with maintenance or front desk after hours to fix anything or come fix come morning. Parking places were not explained 1st day so we were not parking in right spot but no one told us until last day.
Menginap 3 malam pada bulan September 2021
Tanggapan dari Carrie pada tanggal 28 Sep 2021
Thank you for your feedback, this has been shared with our team!

10/10 Sangat Bagus

Taryn

Menginap 2 malam pada bulan Agustus 2021

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Almost were okay. One big problem was master bedroom that king bed was so uncomfortable. Mattress was not even so one person moved the other one moved center Who like no sleeping at vacation time 😞👎
Menginap 4 malam pada bulan Agustus 2021
Tanggapan dari Carrie pada tanggal 9 Agu 2021
Thank you for your feedback, I will share this with our team!

8/10 Bagus

Adam

Menginap 4 malam pada bulan Juli 2021

8/10 Bagus

Steven

Disukai: Kebersihan, kenyamanan kamar
Stay was nice food and service was excellent very friendly staff. Beach was wonderful. All 4 of us had messages at the spa and they were great.
Menginap 3 malam pada bulan Mei 2021
Tanggapan dari Carrie pada tanggal 29 Mei 2021
Thank you Steven!

10/10 Sangat Bagus

Harold

Disukai: Kebersihan, kenyamanan kamar
Menginap 6 malam pada bulan Mei 2021
Tanggapan dari Carrie pada tanggal 26 Mei 2021
Thank you!

8/10 Bagus

Kay

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Family getaway
The property units need to be updated and our unit was dirty, the bed skirt was filthy. Most of the pillows didn’t have pillow cases on them and we didn’t have any wash cloths. We called upon arrival for some pillow cases and wash cloths that after more calls were finally delivered @ 10pm that night. The property location is beautiful and the amenities were fantastic!
Menginap 2 malam pada bulan Mei 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan
The views were to die for. It looked gorgeous but the condo were my family and I stayed was really out dated, was not clean and some of the electronics like the coffee make was not working.
Menginap 3 malam pada bulan Mei 2021

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Fasilitas
Its a beautiful property,
Menginap 7 malam pada bulan Mei 2021
Tanggapan dari Carrie pada tanggal 12 Mei 2021
Thank you!

10/10 Sangat Bagus

Sherroll

Disukai: Kebersihan, kenyamanan kamar
Memorable vacation
Beautiful, relaxing with any and all amenities! The only thing from making it a 10 was the frontroom and diningroom furniture was old and dated. Rest of unit was excellent! View was exceptional from frontroom and bedrooms!
Menginap 5 malam pada bulan April 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Fasilitas
First time guests at this peoperty. My husband and i booked couples massage and didnt get a tour of the spa area. We sat in the lounge which looked like a waiting room at a dr office. The message in the cabana was great. We also booked a pedicure whcih was in a tiny closet! The 1 restaurant that was open all day was very expensive. The beds were very uncomfortable.
Menginap 3 malam pada bulan April 2021

10/10 Sangat Bagus

Kimberly

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2021
Tanggapan dari Carrie pada tanggal 27 Mar 2021
Thank you for your feedback!

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kenyamanan kamar
Dilapidated Room at Great Resort
Hotel Property was Fantastic but the room was terrible. Everything in it was malfunctioning and VERY outdated. We told front desk & they never sent anyone out to fix. After calling several times and being hung up on we walked down to get help. When asked why the issue wasn’t being fixed the staff at the counter said he wasn’t working there much longer and blew us off.
Menginap 4 malam pada bulan Maret 2021
Tanggapan dari Carrie pada tanggal 28 Mar 2021
Thank you for bringing this to my attention. This will be addressed immediately.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Maret 2021

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan
Very nice resort, however, suite furniture is bad and old. Cleanliness inside the suite was bad.
Menginap 5 malam pada bulan Maret 2021
Tanggapan dari Carrie pada tanggal 27 Mar 2021
Thank you for your feedback!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Everything you want to do is on property, for a price of course but it was a good price for a family of 6, 4 adults 2 kids. The shopping was not walking distance but if you hop into a mini car you could drive to them. Room was outdated with old furniture we thought was going to break.
Menginap 3 malam pada bulan Maret 2021
Tanggapan dari Carrie pada tanggal 27 Mar 2021
Thank you for your feedback!

4/10 Buruk

Traveler terverifikasi

Menginap 3 malam pada bulan Februari 2021

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2021
Tanggapan dari Carrie pada tanggal 21 Jan 2021
Thank you for staying with us! We look forward to your next stay!

4/10 Buruk

HulkSmash

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Nice property but. My check in was late called the front desk cause the hot water wasn’t working. Maintenance came up and the hot water heater was broken. When asked about moving or changing my room “manager had to be called” just to be downgraded to a lower smaller room. Then, going back to the front it was everybody else fault on way things are going the way they are.
Menginap 2 malam pada bulan Desember 2020
Tanggapan dari Carrie pada tanggal 12 Jan 2021
Thank you for letting us know. I will ensure this is addressed with our team.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan Oktober 2020

8/10 Bagus

Traveler terverifikasi

Menginap 7 malam pada bulan September 2020

6/10 Cukup Baik

Traveler terverifikasi

Menginap 5 malam pada bulan September 2020

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Fasilitas
Was not impressed by this property. I was There during hurricane sally and they started just leaving updates outside our door so we didn’t know anything unless we left abd I wasnt Leaving bc the weather was bad. They finally started texting updates. They texted the water was going to be turned off at 11pm one night and I immediately went to take a shower and store some water and it was already off. Many people in the actual tower were wearing masks. Very limited food options. Some of it wasn’t their fault bc of hurricane but all in all it was not impressive and expensive for what you get
Menginap 7 malam pada bulan September 2020