Apartemen Grand, 3 kamar tidur, balkon, pemandangan kota | Balkon
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Ulasan untuk Mantra on Hay Perth

4.5 out of 5
Mantra on Hay Perth
201 Hay Street, East Perth, WA

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 582 dari 1400 ulasan" "
Penilaian 8 - Bagus. 553 dari 1400 ulasan" "
Penilaian 6 - Cukup Baik. 174 dari 1400 ulasan" "
Penilaian 4 - Buruk. 61 dari 1400 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 1400 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

7,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

6,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

liu

Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Jacob

Disukai: Fasilitas
Tidak Disukai: Kebersihan
Distance from Optus stadium was good. Rooms nice and beds comfortable. Unfortunately the pool was green with algae so kids couldn't swim!
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

Maria

Menginap 6 malam pada bulan Februari 2024

8/10 Bagus

Ka Man

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Good location in the city. large and clean rooms but kitchen amenities can be improved e.g. cooking ovens with more hot plates, more cutting knives and oven. The parking bays are narrow, suitable for small cars only. It would be more attractive for travelers if free parking is provided. Only TV, no Netflix nor YouTube is available. The taps for shower are rather hard to turn esp. by children. Overall speaking, it is good to stay.
Menginap 7 malam pada bulan Februari 2024

10/10 Sangat Bagus

Narelle

Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Jennie

Bepergian bersama keluarga
Disukai: Kebersihan
Was not quite unfortunately we had some sort of transformer??? Loud intermittent buzzing noise that persuaded all night long. Turn air conditioning off as thought it was this but it did not help :(
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Stacey

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Vincent

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The apartment was nice and not too far off from the centre. The staff was very friendly. A good base for discovering the city of Perth.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Vincent,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

4/10 Buruk

Chris

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Good value for the money, I guess… in serious need of a facelift and some investment. Several lights not working, and tiny shower was struggle for a regular 6’ guy. Needs a really good deep clean. No power next to beds is quite strange as well? One bed had wool blankets instead of a doona… just lots of little things that add up. Will consider staying again if the price is cheaper or it gets renovated
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Chris,I am disappointed your stay fell below expectations and have taken note of the points raised and will follow up with the department heads in question. Once again, thank you for your feedback, we do hope to welcome you back again to have a more positive experience with us.

8/10 Bagus

Robert

Bepergian bersama keluarga
Great room layout for a family
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Robert,hank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

8/10 Bagus

Kevin

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good room size and enjoyed the access to the city. a little bit disturbed by noise in the middle of the night where It sounded like people were trying to get into the room.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Kevin,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

8/10 Bagus

Peter

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Overall, considering the location and the condition of the property, it was good value for money.
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Peter,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

8/10 Bagus

Ian

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hotel is good. Area is now being inhabited by (harmless) homeless people. I suggest that the hotel should take a big picture view and consult with businesses nearby to form an action plan to help with this situation before it possibly gets out of control.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Ian,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit. Homeless issue has been taken up with the council and is closed now.

6/10 Cukup Baik

Amanda, South Hedland

Bepergian bersama keluarga dan anak
Tidak Disukai: Kondisi & fasilitas properti
We have stayed at Mantra on Hay before, and we feel that the standard of the property was significantly lower than what we have previously experienced. The staff were absolutely lovely and very accommodating, but the facilities looked tired and worn out. The bed was comfortable and space was plentiful. Overall, our stay was ok, and there were no major issues, but I wouldn’t rush back. This is disappointing considering how great it once was.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Amanda,Thank you for your review. I am very sorry to hear there were some aspects of your stay that could have been better and we hope to have a chance to change your impression next time you visit. Your comments have been acknowledged, and passed on to the relevant departments, please accept my sincere apologies for your disappointment.

6/10 Cukup Baik

Angela

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Good
Had apartment style room. One w king and other room w two twins and a living room in between. Very nice setup. 2 adults and 3 teens. Had to pay extra for a roll away bed. Needed some serious dusting in certain areas. No room service. Which was fine for us except we had to pick up more garbage bags. Not a bad place at all. Just needed a little deeper clean
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Angela,Thank you for your review. I am very sorry to hear there were some aspects of your stay that could have been better and we hope to have a chance to change your impression next time you visit. Your comments have been acknowledged, and passed on to the relevant departments, please accept my sincere apologies for your disappointment.

2/10 Sangat Buruk

Craig

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Over priced only free to air TV need smart TV
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Craig,Thank you for your review. I am very sorry to hear there were some aspects of your stay that could have been better and we hope to have a chance to change your impression next time you visit. Your comments have been acknowledged, and passed on to the relevant departments, please accept my sincere apologies for your disappointment.

10/10 Sangat Bagus

Lauren

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Lauren,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

10/10 Sangat Bagus

MEG

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
overall the property was very clean. Free transport 100m away from front door. front of house staff very friendly and helpful. Shower in room dripped extensively for two days and manager said twice that it would be fixed that day. it wasn't. overall nice and clean place to stay.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear Meg,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

6/10 Cukup Baik

John

Bepergian bersama keluarga
Disukai: Kebersihan
Kitchen, balcony and beds good. Toilet seat not stay up. Water pressure in taps was low in main bathroom. No room, site, rubbish bins or tv instructions.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Team Mantra pada tanggal 27 Jan 2024
Dear John,I am disappointed your stay fell below expectations and have taken note of the points raised and will follow up with the department heads in question. Once again, thank you for your feedback, we do hope to welcome you back again to have a more positive experience with us.

6/10 Cukup Baik

matthew

Bepergian bersama keluarga dan anak
Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Barbara

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The apartment needed a makeover, very dated with stain/marks in the bath tub. I requested a rubber bathmat (anti slip) to place in the shower/bath which did not eventuate. It also seemed too much of an effort to provide an electrical extension cord for a medical device, on my insistence a small power board was sourced from the maintenance department. Some of the staff could have been more helpful. The dining could have been more varied in the attached venue. My stay was over a week, there should have been more frequent basic housekeeping in place, like refreshed towels and bins emptied. I did not appreciate the total cost of the stay being debited to my credit card well before my signing in, there was no indication I was going to cancel the booking.
Menginap 9 malam pada bulan Desember 2023

4/10 Buruk

Trevor

Bepergian bersama teman, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room was dirty light switches were not clean they had dirty lines on them the complimentary tea coffee and sugar was not filled up Cigarette butts on the balcony on the floor by the drain just as you walk out the door curtains were broken nets were broken in the living room very poor
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Lincoln

Bepergian bersama keluarga dan anak
Menginap 7 malam pada bulan November 2023

4/10 Buruk

meagan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Angelo

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Had a great stay. The only problem i encountered was upon checkin i was asked if id like to pay for parking inside the hotel. I agreed and paid the $28/night. The first night i couldnt park my car as all of the bays were full. I spoke to reception and 1 nights parking fee was refunded
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Yoshiro

Bepergian dalam rombongan, Traveler bisnis
写真に比べて実際の外観や内装は少し古い印象を受けました。2泊3日で掃除はありませんでした。スタッフは丁寧でした。
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Diane

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The property is a little tired. It needs a freshen up and an audit of each room. We didn't have light globes in some of our lamps. Apparently the check in time was moved an hour to 3pm however we received no notification of this. We then need to wait a further 45 mins for the room to be cleaned. It's a little outside the main city centre but this makes it closer to Optus stadium if you are attending for an event held there.
Menginap 3 malam pada bulan November 2023

4/10 Buruk

Andrew

Menginap 5 malam pada bulan November 2023

2/10 Sangat Buruk

Giulia

Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Enzo

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Sumanth

Disukai: Kebersihan, kenyamanan kamar
Premium
Premium- Prime Location. “Enjoyable” “spacious rooms with comfortable bathroom/shower.” “Great stay, nice food and beverage, excellent staff. will stay here again!”
Menginap 7 malam pada bulan November 2023

10/10 Sangat Bagus

Alex

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Audra

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Kym

Disukai: Kebersihan
Menginap 5 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Samantha

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I have stayed at the Mantra a year ago and was excellent but this time the Mantra has gone downhill, no restaurant, unlimited staff, no housekeeping and dirty and run down.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Team Mantra pada tanggal 6 Nov 2023
Hi Samantha,Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bagus

Shanlee

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Daniel

Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Jing

Menginap 2 malam pada bulan September 2023
Tanggapan dari Team Mantra pada tanggal 6 Nov 2023
Hi Jing,Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mantra

8/10 Bagus

Gary

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Paul

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property was smelly and not properly cleaned. The a/c worked poorly and so the rooms were stuffy. The light switches didn’t work in either of the bedrooms and so they were dark all the time. We will not stay there again.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Team Mantra pada tanggal 6 Nov 2023
Hi Paul,Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Buruk

Mark

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Told there was no parking on site booked out for a month yet was ample parking available. Had young group partying next to us, 2 phone calls to reception but nothing was done. No fly wire door to balcony so mosquitoes fill the room. Balcony, walls and many amenities dirty.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Christopher

Menginap 3 malam pada bulan Oktober 2023

8/10 Bagus

Asunta

Disukai: Kebersihan, kondisi & fasilitas properti
The stay was nice & the view was stunning.
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Lockyer

Bepergian bersama keluarga dan anak
For the first time staying, it was not really evident which building was the Mantra on Hay. The only sign visible was on the roof of the portico which is not visible from a car. However, we managed a front kerbside park and on getting out, went into a building to ask and found when going inside that it was indeed the Mantra on Hay. There is very faint branding on the glass electronic doors on entry. The general feeling was of a tired and well-used building and the empty restaurant/dining area adjacent to the front lobby left a slightly abandoned air to the place. Our 2 bedroom unit was reasonably clean, the bathroom though was in desperate need of refurbishment with the grout black in places instead of white. However, the beds were excellent and well made with white linens and quite fluffy towels. Most items you would need were supplied in the kitchen with adequate plates, cutlery and electrical appliances. The fridge was past its use-by-date though with the freezer unit frosted up and the dents and scratches on the outside of the door showing it had endured a long and difficult life! Two or three lights were in need of bulb replacements however there were plenty of lamps and lights that did work. The sliding glass door to the balcony was wide open when we arrived and I suspect this was to help air out the slightly musty, well-used smell ingrained into the carpets and furnishings. A different "musty" smell was noticeable in the hall-ways. The pool was enjoyed by o
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Jeong Yeol

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
가족들 4명이 불편함 없이 편하게 쉬었다 갑니다!
Menginap 16 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Terry

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas
The room smelt like smoke and the cleanliness standard is lower than usual. Not of Mantra standard. We won't stay here again
Menginap 15 malam pada bulan Agustus 2023

6/10 Cukup Baik

Mark

Disukai: Kebersihan, kenyamanan kamar
3 night stay not impressed
The condition of the room is dated Louge chairs need a good steam clean very stained . The supply of tea coffee and sugar was so minimal 3 of teabags 3 of coffee and 6 sugar. As wedontdrink tea 3 coffee is not enough for 2 people for overnight stay with no breakfast options. I requested more from recepition and they gave me 3 coofee and 6 sugar. The next day iasked for more again this time i got 6 coffee and 10 sugar. I dont think this is acceptable for a 3 night stay. The coffee andsugar could only be supplied by management as house keeping did not have any. The are no internal food or beverage options and i did not know that coffee and sugar were an expenisive and rare products. You need to lift your game and provide a better servicefor your star rating and cost per night. Not happy with the cost cutting you seem to be doing and not thinking about your guests.
Menginap 3 malam pada bulan September 2023

2/10 Sangat Buruk

Mai

Disukai: Kebersihan
Menginap 8 malam pada bulan Agustus 2023

8/10 Bagus

Stephen

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very handy to have a nice room with washer dryer and kitchen, pool on the roof, and helpful staff