Search Hotels Near Shoppes at Buckland Hills, South Windsor

"Welcoming Staff was great, unfortunately, two separate staff members indicated smoking on the balcony was permitted. We found out it was not when the Sunday morning desk clerk, Jasmine, kicked us out of the hotel, and the manager avoided speaking with us for hours. his only concern was charging the $250 and kicking us out. Cleanliness was ok except for all the marijuana smoke odor throughout the hotel and most disturbing coming from the room next door to us. when we complained about it, twice to two different staff members, neither was interested in addressing the situation. Policies made by staff not back up by the policy agreement. Jasmine first notified us os the $250 charge for smoking. we get it, we smoked on the patio, doesn't matter we were told it was ok, we should have known better. The second call from Jasmine was to inform us we had to leave immediately due to the smoking "as listed on the policy agreement we sign." The policy agreement does address the $250 charge for smoking "in the hotel" but does not state it is grounds for immediate removal from the hotel. In addition, though we pre-paid for our entire stay, which included one additional night, the manager, without even fawning concern and after confirming we must leave immediately, refused to refund the room cost for the day he took from us."

"Everything was great, but the heater is very loud at night!."

"Area seemed sketchy. Soap dispenser empty. Bed was comfortable."

"Room was very dirty and smells like someone used the bathroom before we checked in. I would never booked again, no 1 came to take out trash from the room."

"A solid OK hotel. It's very evident there is no brand standard. The room is dated and in need of repairs. I recommend having a white noise machine because this is next to a train station and they can keep you up all night. The continental breakfast was comical. They serve cut up hot dogs as your morning protein option. Come in with low expectations and a good attitude and you'll be ok. "

"Evearything was clean, convenient, and comfortablle. While the scrambled eggs at breakfast were the best steam table eggs I've had, they were't feshly sceambled good."

"Staff lovely ro great valet pleasant all despite our 1am arrival!"

"Ugh"

"Pool was not open. Winter, didn't need ac"