"Overall, I had a very pleasant experience at this 5-star hotel in Haarlem. The hotel was clean, comfortable, and I especially loved the lounge area with complimentary coffee and drinks, which created a relaxing atmosphere.
The room was clean and comfortable. At first, we were a little confused about how to adjust the air conditioning because the room was not cool enough during the warm weather. However, once we contacted the staff, someone attended to us straight away and resolved the issue quickly, which we really appreciated.
The reception staff were also helpful in allowing us to check in early. However, I feel the check-in experience could be more welcoming and informative. Compared to other 5-star hotels I’ve stayed in, there was very little introduction about the hotel amenities such as the spa, gym, breakfast area, or recommended places to visit around Haarlem. We had to ask for information like maps and facility locations ourselves. A warmer and more enthusiastic welcome would make guests feel more comfortable and valued.
The gym could also be improved. There were no paper towels available to dry hands after washing, and no disinfectant wipes or sprays available for cleaning equipment, especially since some surfaces appeared dusty. There were also only two exercise mats available, so I had to wait for another guest to finish before I could use one.Despite these points, I still enjoyed my stay very much. The hotel has a lovely atmosphere, clean rooms, & responsve staff"
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