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"The check in experience was poor - they don’t bother to offer proper instructions for the front desk that is located away from the actual hotel. Moreover - they don’t bother to pickup calls at the front desk. Poor experience and poor communication. The hotel itself is nice and clean. Good location. Just their concept of supporting customers is way off - set your expectations low."

"I was travelling with friends who had another room but had the same experience. There was a problem with the aircon and our room temperature was 26c. I reported this to reception and the chap went to another room to remotely set the temperature for me. In the mean time he suggested opening our window until the temperature became acceptable. If there was a problem with the aircon then why weren’t we notified on checking in? And why didn’t they set the temperature beforehand to 21c instead of leaving it at 26c? My friends had a similar experience and we overheard someone else at reception having the same problem. Also, there was no water in the room. "

"I loved the room very big especially for families. The staff was also good , just felt the breakfast could have more and dinner what we ordered isn’t what we got but overall it was good . "

"Staff was excellent, great and helpful in every aspect. Property was at its best, but staff made all the difference."

"I would have give it the full 5 stars, but: Cons: I've ordered a surprise bottle of champagne in the room before arrival, but it seems that the reception staff doesn't communicate too well between shifts and even thought my order was confirmed by email, I didn't get it. So my intended surprise was ruined:(. I've got some verbal apologies, but that's it. I've also received a 150PLN coupon, as a VIP/gold reward from Hotels.com, towards Spa services, but unfortunately they couldn't find me a spot, so I couldn't use it. Pro: Spotless modern room. Beautiful spa, pool, jacuzzi and sauna with sea view. Delicious breakfast, with a huge spread, from eggs to fresh veggies, salads, fresh fruits, pancakes, waffles, even champagne if you like a Mimosa to start your day. I do recommend it, and we will come back, for sure."

"Am besten waren die Angebote für die Kinder, sowie die Animation am Abend (Minidisco)"

"Sehr schönes Hotel mit tollem Frühstück und schönem Wellnessbereich. Sehr gute Lage- nahe zum Strand und Promenade. Parkgarage mit etwas hohem Gebühr. Die Zimmer mit viel Platz und bequemen Betten. Wenig Auswahl bei Tee auf Zimmer, Kaffeepulver vorhanden, aber keine Milch."

"Perfect!"

"Very friendly staff, clean apartment, good food, close to the beach. "