6/10 Okay
Ricci
Travelled with partner
11 May 2024
Liked: Staff & service, property conditions & facilities
Property very nice but despite a clear sign in the room offering feather pillows if preferred a trip to reception was greeted with ‘we don’t have any left’. Surely not that many people wanted them and why offer if there aren’t enough? On arrival we were asked if we wanted a room on the ground or first floor, our reply being ground. Then we were told ‘your rate only offers first floor’. We didn’t barter a rate, it was what their website offered! We were then given the furthest room on the top floor, a bit frustrating as our reason for ground floor choice was for 2 pensioners to avoid struggling with bags. Last shock was taking the second theoretical clean bath towel only to find a dried brown 3d stain on it. This can’t have survived an industrial wash so it must be a case of staff not checking all towels are unused. Off putting re a future stay but equally breakfast next morning very good.
Ricci
Stayed 1 night in May 2024