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"Our stay at this hotel was incredibly frustrating from start to finish due to poor communication, rude staff, and constant inconvenience. When we arrived, the front desk told us our room would “take a while” to be ready, but no one clearly explained that we wouldn’t actually get our room until 4 PM. Instead, they kept making us wait for nearly three hours, and every time we asked for an update, they would just say, “Let me check,” without giving us a real answer. No one suggested we come back later or do something else—they just left us waiting with attitude every time we asked for help. What made it worse was that every guest who arrived after us was given a room before we were. Watching everyone else get checked in while we kept being told to wait made us feel like we were being treated differently, especially because we booked differently than others. It honestly felt discriminatory. When we finally got our room after 4 PM, it was the wrong one. We had specifically requested and confirmed a room with two beds, but instead we were given a room with only one bed. When we went back to the front desk, they told us our correct room “would be ready tomorrow” and that we could just switch then. Their only solution was offering breakfast the next morning as compensation. The next day, we had to go through even more inconvenience because we couldn’t move into the correct room until 4 PM again. That meant we had to pack everything up, check out of the first room, wait around all"

"Liked the room, pool, etc. - slightly disappointed that there is no beach on site."

"Great location and beautiful beach and ocean view. Somewhat dated but reasonably well maintained. Very convenient for cruise departure."

"Comfortable stay , friendly staff and a lot of near by restaurants and activities on the beach convenient to get to"

"Clean room, staff, beach view and kitchen all was good exactly what I needed"

"Property was nice, room was questionable. "

"Great value, as it appeared in the advertisement. Yosef was an awesome host. The dude works 24/7 and takes care of everything. We had a great experience here."

"The Sonesta Maho Beach Resort with a total positive Vibe! Exceptional Staff and accommodations. The food was very good with a nice variety to choose from. The drinks were great! There was always something to do and the pool was on point."

"This hotel was amazing in every area! The room was beautiful! The staff were kind and amazing. The food was delicious! I highly recommend this hotel for the best vacation of your life!"