Lobi

Ulasan untuk Hilton Garden Inn Phoenix Airport North

3 out of 5
Hilton Garden Inn Phoenix Airport North
3838 E Van Buren St, Phoenix, AZ

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 720 dari 1262 ulasan" "
Penilaian 8 - Bagus. 291 dari 1262 ulasan" "
Penilaian 6 - Cukup Baik. 125 dari 1262 ulasan" "
Penilaian 4 - Buruk. 66 dari 1262 ulasan" "
Penilaian 2 - Sangat Buruk. 60 dari 1262 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Jones

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
As a couple with limited mobility it was a struggle to get help at that hour.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Jill

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It did not offer much in the way of dining. The menu was brief. The room had no information in the area or any other amenities surrounding the hotel. There was no room service.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Taryn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My stay was very enjoyable. My room was immaculate and the staff was friendly and inviting.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari HotelMgmt pada tanggal 14 Mei 2024
We are grateful you chose Hilton Garden Inn Phoenix Airport North and took a moment to offer your feedback, Taryn! It's a joy to read your accommodations were sparkling clean and that our service was on point! We hope you will be back soon so we can offer another warm welcome and comfortable stay!

10/10 Sangat Bagus

Rita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotelmgmt pada tanggal 11 Mei 2024
We take great pride in our team and love that their dedication and charm stood out and made your stay perfect! Thanks for the awesome feedback, Rita! We hope you will choose Hilton Garden Inn Phoenix Airport North again!

10/10 Sangat Bagus

Scott

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was good
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotelmgmt pada tanggal 11 Mei 2024
Scott, we are happy to hear your experience was seamless and worthy of a perfect rating! All of us at Hilton Garden Inn Phoenix Airport North would love to have you back anytime!

10/10 Sangat Bagus

Juan E.

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy bien conservado
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari HotelMgmt pada tanggal 10 Mei 2024
Juan, what wonderful feedback! We are proud to receive your perfect score and compliments and look forward to sharing them with everyone at Hilton Garden Inn Phoenix Airport North! Be sure to revisit soon for another outstanding hospitality experience!

8/10 Bagus

Shannon

W
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 9 Mei 2024
Shannon, we are glad you had a moment to offer us a review. It's great to see such a high rating but we would love to hear more about your stay so that we can earn those last few stars whenever you are back in town. Thank you!

10/10 Sangat Bagus

gene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Antonia was awesome
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari HotelMgmt pada tanggal 8 Mei 2024
Your compliments are highly appreciated, Gene, and we can't wait to share your review with the team, particularly Antonia! All of us at Hilton Garden Inn Phoenix Airport North hope for another chance to impress you even further! Thank you!

10/10 Sangat Bagus

subbiah

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mei 2024
We're so grateful for your high-star rating and can't wait for your next visit. Thank you!

6/10 Cukup Baik

christopher a

Bepergian bersama keluarga
Needs updated Bathroom old caulking in shower was gross rusted towel shelf
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 3 Mei 2024
Thank you for your review, Christopher. We appreciate your feedback and apologize for the state of the bathroom during your stay. We understand how important a clean and modern bathroom is to the overall experience, and we're currently reviewing our facilities to address and update areas like caulking and fixtures that don't meet our standards. Your input is invaluable as it helps us improve and ensure that all aspects of our rooms provide comfort and satisfaction. We hope to welcome you back in the future to a refreshed and more pleasing environment.

4/10 Buruk

Julie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 1 Mei 2024
We regret that we missed the mark on ensuring your complete satisfaction. It's our hope that we have another opportunity to earn back your trust. Thank you, Julie.

8/10 Bagus

Sarah

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotelmgmt pada tanggal 28 Apr 2024
Thank you, Sarah, for rating us so highly! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 Sangat Bagus

Donna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice accommodations. Just what we were looking for.
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 30 Apr 2024
Thank you for sharing your compliments, Donna. We love that your time at Hilton Garden Inn Phoenix Airport North was perfect all around. Whenever your travels bring you to the area be sure to visit!

8/10 Bagus

Daniel Pena Olga Lucia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was perfect for a few days and close to everything we wanted to see and do
Menginap 2 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 26 Apr 2024
Thank you, Daniel and Olga, for your positive review. It’s wonderful to hear that our location was conveniently close to everything you wanted to see and do during your stay. We're glad that our hotel served as a perfect base for your adventures. We look forward to having you both with us again for another enjoyable visit at Hilton Garden Inn Phoenix Airport North!

6/10 Cukup Baik

Steve

Close to airport. Overall good.
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 26 Apr 2024
Thank you, Steve, for your review. It's great to know that our proximity to the airport was convenient for you and that your overall experience was positive. We appreciate your feedback and hope to have the opportunity to make your next stay with us at Hilton Garden Inn Phoenix Airport North even better!

8/10 Bagus

Suzanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 23 Apr 2024
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back, Suzanne.

2/10 Sangat Buruk

Marcell

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 23 Apr 2024
It is our desire to provide a memorable stay for our guests so it is regrettable to learn that your experience was not as you had anticipated. We hope to welcome you back in the future, so we can change your impression of us, Marcell.

10/10 Sangat Bagus

Leticiac

Disukai: Kebersihan, fasilitas
Everything
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mei 2024
Letician, we are happy to hear you had a perfect experience with us at Hilton Garden Inn Phoenix Airport North! Hopefully, your travels will bring you back very soon!

10/10 Sangat Bagus

Kristi

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotelmgmt pada tanggal 11 Mei 2024
Thank you for your five-stars, Kristi. We look forward to your return and hope it's soon!

10/10 Sangat Bagus

Juan, Chula Vista

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Two out of four elevators were not working and there were some holes on the drywall above the elevator doors, it looked bad for a nice hotel. The bed was uncomfortable. The rest of the hotel and dining room were great.
Menginap 2 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 23 Apr 2024
Juan, your excellent score and feedback are appreciated. We are happy your overall experience was pleasant, but we will surely work on those areas you highlighted. It would be an honor to have you back so that we can impress you even further. Until next time!

10/10 Sangat Bagus

Cynthia

Disukai: Kebersihan, kondisi & fasilitas properti
Convenient to airport
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 18 Apr 2024
Thanks for joining us at Hilton Garden Inn Phoenix Airport North, Cynthia! We are happy that our location eased your travels. We hope to welcome you back whenever you are in the area!

8/10 Bagus

Yolanda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 17 Apr 2024
We are delighted we made such a great impression on you! Thank you, please visit again soon.

10/10 Sangat Bagus

Monica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was spacious. The staff was friendly and helpful . The night I was staying at the hotel. I returned my rental car and I was able to call the hotel shuttle to pick me up at the airport. Also, I used the shuttle to get back at the airport on the following day. The hotel was very close to the airport and a 14 minute drive to Old Town.
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 17 Apr 2024
How delightful to learn our spacious accommodations and convenient features, particularly the shuttle service, ensured a perfect stay for you here at Hilton Garden Inn Phoenix Airport North. We would love to host you whenever your travels bring you to our area. Thank you, Monica!

10/10 Sangat Bagus

amy

Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 3 Mei 2024
Thank you for your top score! We look forward to your next stay with us, Amy!

2/10 Sangat Buruk

Fernando

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
First and last
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 11 Apr 2024
We are very sorry to learn your stay was not satisfactory nor did it meet the high standards we strive for. We are eager to learn more as we want to ensure improvements are made. Please allow us one more chance to restore your trust in our brand, Fernando. Thank you.

10/10 Sangat Bagus

Ioana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 9 Apr 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Loana.

10/10 Sangat Bagus

Margaret, Albuquerque

Disukai: Kondisi & fasilitas properti
I had booked my stay on expedia for $290 per night. When I checked out i was bill over $500 for the night! Luckily I had my expedia receipt and they made the adjustment. Very upsetting experience. Would like to compliment the person at the desk for professionally handling the situation once I was able to produce my receipt.
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 10 Apr 2024
Margaret, we appreciate your terrific score and helpful feedback. It is fantastic the team was able to help you with your bill. We always recommend referencing the "Important Information" section of our third-party sites as we share more information regarding charges upon arrival. We hope this helps make your future travels seamless from start to finish. Thank you!

10/10 Sangat Bagus

Shawna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 5 Apr 2024
Thank you for your five-stars. We look forward to your return and hope it's soon,Shawna!

6/10 Cukup Baik

gary

Disukai: Kebersihan
Sketchy
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 5 Apr 2024
Gary, we are disappointed that you did not enjoy our property. We would like to connect and learn more from you as this does not reflect a typical stay. We are eager to enhance any future visits and restore your trust in our Brand. Thank you!

10/10 Sangat Bagus

Wendy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very close to the airport
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 5 Apr 2024
It was great being able to provide an ideal location to ease your trip, Wendy! Thank you for choosing Hilton Garden Inn Phoenix Airport North. See you next time!

10/10 Sangat Bagus

Serena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 4 Apr 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Serena.

10/10 Sangat Bagus

Denise

Menginap 1 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 23 Apr 2024
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Denise.

6/10 Cukup Baik

pamela, MEMPHIS

Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 3 Apr 2024
It's disappointing to learn that your time with us did not win you over completely, Pamela. We hope you'll give us the chance to impress you on a future visit.

10/10 Sangat Bagus

Joseph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 2 Apr 2024
We are excited your stay with us at Hilton Garden Inn Phoenix Airport North was perfect all around, Joseph. Hopefully, your travels bring you back one day soon! Thank you!

10/10 Sangat Bagus

Yinzhi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotelmgmt pada tanggal 1 Apr 2024
Thank you for your five-stars, Yinzhi. We look forward to your return and hope it's soon!

6/10 Cukup Baik

Linda

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 1 Apr 2024
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future, Linda.

4/10 Buruk

Robert V

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotelmgmt pada tanggal 20 Apr 2024
Thank you for taking the time to rate your visit, Robert. We hope you'll consider staying with us again soon, for a more enjoyable experience from beginning to end.

10/10 Sangat Bagus

Elissa, Rifle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice clean place close to the airport!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 2 Apr 2024
Your praise for our pristine accommodations made our day, Elissa! We hope you will choose Hilton Garden Inn Phoenix Airport North again to further enjoy our comforts and convenience.

10/10 Sangat Bagus

Nancy, GETTYSBURG

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is great, the pasta, Primavera here is really good for dinner
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 26 Mar 2024
Thank you for complimenting not only our beautiful property but also our delicious dining at The Garden Grille & Bar! The pasta is indeed a guest favorite! We would love to have you return to Hilton Garden Inn Phoenix Airport North and indulge again!

8/10 Bagus

Paul, Piermont

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel itself was OK. Some disrepair in the bathroom (peeling wall covering) and a stupid shower design (the glass enclosure forces one to be under the shower head when you turn it on, meaning you get drenched with ice- or scalding-water). No non-hotel walkable restaurants. Very expensive (~$300) for and OK hotel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 26 Mar 2024
It is great to read your overall impression was positive. We value your helpful insights on areas you would like to see improved and we will discuss them with our Management Team. We hope you will be returning so that we can enhance your next visit, Paul!

8/10 Bagus

Walter

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in and check out was great----only spent a few hours, arriving from judging a horseshow in Scottsdale to shuttle to airport-- coffee was so so-------I was pre signed on for shuttle to airport---we left several people waiting for driver(very polite)to get back---better planing on their part--apparently happens a bit--don't say get to front door 5 minutes before departure times
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 26 Mar 2024
Walter, we are thankful for your review. It is wonderful you could utilize our complimentary shuttle but we apologize if the process of getting the shuttle was amiss. We will work with our team to enhance this feature so any future visits are improved all around.

8/10 Bagus

Douglas

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 20 Mar 2024
We are delighted we made such a great impression on you! Thank you, please visit again soon, Douglas.

10/10 Sangat Bagus

Laura

The staff could not have been more helpful! Everyone I encountered was pleasant and kind. I loved staying at this property. Traveling alone is unusual for me and I am so grateful I chose this property. The shuttle driver who picked us up at the airport was very knowledgeable. Pointed out good places to eat but was also highly complimentary of the hotel restaurant.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 19 Mar 2024
Thank you so much, Laura, for your kind words and for taking the time to share your experience with us. It's truly heartwarming to hear that our team made a significant positive impact on your stay here at Hilton Garden Inn Phoenix Airport North. We're thrilled to know that each team member you encountered was pleasant, kind, and helpful throughout your visit. Your acknowledgment of the shuttle driver's knowledge and recommendations, alongside their praise for our hotel restaurant, is greatly appreciated. We're glad you felt welcomed and supported from the moment you arrived at the airport to the end of your stay. We look forward to welcoming you back to our property in the future, ensuring another exceptional experience.

8/10 Bagus

Lori

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was good.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 15 Mar 2024
Your review is appreciated by everyone at Hilton Garden Inn Phoenix Airport North. We hope you will be back to enjoy us again soon, Lori!

4/10 Buruk

Catherine, Longmont

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 12 Mar 2024
We regret not having made a more remarkable impression during your stay. Thank you, and we look forward to the chance to welcome you back, Catherine.

10/10 Sangat Bagus

Crystal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We appreciated the professional and friendly nature of the front desk team. Questions about surrounding area shopping was met with enthusiastic responses and helpful guidance. The overall stay was great. I would return again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 12 Mar 2024
It is always a joy assisting our guests in navigating the area so their experience is the best it can be here at Hilton Garden Inn Phoenix Airport North. We are thrilled this enhanced your trip and left a lasting impression. Knowing you will return is the highest compliment. All of us will be eagerly awaiting your next visit, Crystal!

6/10 Cukup Baik

Wendy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
This property was average.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HotelMgmt pada tanggal 6 Mar 2024
We enjoyed having you as our guest, Wendy, and greatly value your feedback. We would love to hear more about your stay as we are eager to impress you further the next time you visit. Until then!

10/10 Sangat Bagus

Carl

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good hotel, too far from everything
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 5 Mar 2024
Carl, we are honored to receive your top score! We hope to welcome you to Hilton Garden Inn Phoenix Airport North again!

10/10 Sangat Bagus

Angela

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff! The rooms are looking a bit worn. Great shuttle service to the airport
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HotelMgmt pada tanggal 5 Mar 2024
Easing your travels with our complimentary shuttle was a pleasure, Angela! Thanks for highlighting this awesome feature we provide here at Hilton Garden Inn Phoenix Airport North. We value your honest input and will discuss the rooms with our Management Team. Our staff hopes to warmly welcome you back in the future to win you over entirely.

10/10 Sangat Bagus

Angela

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotelmgmt pada tanggal 23 Mar 2024
There is nothing better than earning five-stars from a valued guest, Angela! Thank you and we hope to see you again soon.