Kolam renang outdoor, dengan cabana (dengan biaya tambahan)
Cek ketersediaan

Ulasan untuk Royal Palms Resort and Spa, part of Hyatt

5 out of 5
Royal Palms Resort and Spa, part of Hyatt
5200 E Camelback Road, Phoenix, AZ

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 730 dari 1003 ulasan" "
Penilaian 8 - Bagus. 166 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 62 dari 1003 ulasan" "
Penilaian 4 - Buruk. 35 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 10 dari 1003 ulasan" "

9,4/10

Kebersihan

9,6/10

Staf & layanan

9,2/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

monica

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Historic boutique hotel in central Phoenix. Beautiful grounds, attentive, helpful staff. Quiet.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

John

Traveler bisnis
Disukai: Fasilitas
Beautiful property!
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Robert Hans

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful property that makes you feel like you are in a hacienda in Spain
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

Priscilla

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Have always loved this hotel. Unfortunately, it was grossly understaffed and the staffing they did have was somewhat pleasant with no training of 5-star customer service. Many of the spa services were “not available” because only 4 technicians were working this past weekend with a hotel at capacity. I hope they can turn it around - sadly disappointed and very underwhelmed.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Carla, Mont Belvieu

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is really beautiful! Wes checked us in when we arrived and he was so pleasant and helpful - great experience there. The room was clean and the views from almost anywhere on property are gorgeous. So many little spots to just relax and "zen out" if need be. We did a spa day and the spa was nice. The dressing room areas are a little small, but clean so that was most important to us. It was a busy wedding weekend, but seeing how beautiful everything was just made it better. A great property and I would definitely stay again!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Royal Palms Resort & Spa pada tanggal 1 Mei 2024
Hello Carla, Thank you for providing your feedback from your recent stay. We are so happy to know that you had a relaxing escape and enjoyed your time on property and at Alvadora Spa. We hope to welcome you back soon!

10/10 Sangat Bagus

Tyler

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

Matthew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This resort is very quaint and amazing. Amazing views and place to get away.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Royal Palms Resort & Spa pada tanggal 1 Mei 2024
Hello Matthew, Thank you so much for taking the time to share your review. We are glad to know you had a wonderful time!

8/10 Bagus

Brad

Bepergian bersama keluarga
My wife and I enjoyed our stay. The property has several little gardens that are beautiful. The pool and pool staff were very nice and took good care of us. We had breakfast at the restaurant and it was just average for the price. Overall we would stay here again.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Royal Palms Resort & Spa pada tanggal 19 Apr 2024
Hello Brad, Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the atmosphere of the resort and working with our staff. We hope to see you again soon!

10/10 Sangat Bagus

Beth S

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful, peaceful, private resort. The staff were professional, friendly and accommodating. The fireplaces and fountains in our casita and throughout the resort were wonderful surprises.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Royal Palms Resort & Spa pada tanggal 15 Apr 2024
Hello Beth, Thank you so much for your kind review. We're happy to hear that you had a great experience during your stay!

10/10 Sangat Bagus

Donna, Athens

Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Mark

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Tim

Menginap 4 malam pada bulan Februari 2024

10/10 Sangat Bagus

Karen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is beautiful!! The scenery is awesome! The staff was wonderful and ensured i was comfortable and my needs were taken care of. I would definitely stay here again my next trip to Phoenix. Oh, my spa experience was wonderful!!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Royal Palms Resort & Spa pada tanggal 21 Feb 2024
Hello Karen, Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a wonderful time at the resort and enjoyed your stay. We look forward to your return visit!

10/10 Sangat Bagus

Tom

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful grounds. Warm and inviting atmosphere in bar and restaurant. Staff very friendly and accommodating.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Royal Palms Resort & Spa pada tanggal 5 Feb 2024
Hello Tom, Thank you for sharing your review with us. We are glad to know you had a great time on property. We hope to welcome you back again soon!

10/10 Sangat Bagus

Karen, Huntington Beach

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It's absolutely gorgeous. Our room was clean and cozy. We had beautiful views from our patio. We walked around the resort and enjoyed every moment. It was relaxing just to be on the grounds. The stay was worth every penny.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Royal Palms Resort & Spa pada tanggal 5 Feb 2024
Hello Karen, Thank you very much for taking the time to share your feedback with us. We are happy to hear that you had such a wonderful time. We look forward to welcoming you back again soon!

10/10 Sangat Bagus

susan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful property and amazing Staff. Barbara walked us to our room and told us about the history of the hotel. She added a lovely touch to our stay. The breakfast was wonderful and Jeff was friendly and attentive.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Royal Palms Resort & Spa pada tanggal 8 Jan 2024
Hello Susan, Thank you for taking the time to provide your feedback from your visit. We appreciate the details and are happy to know that you had a wonderful time. We hope to see you again soon!

10/10 Sangat Bagus

leyton

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of our favorites! Quiet. Lots of ambiance. It's just so easy to feel relaxed there.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 8 Jan 2024
Hello Leyton, Thank you very much for sharing your review with us. We are happy to hear that you enjoyed your visit!

8/10 Bagus

Mohammed

Traveler bisnis, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Joshua

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Terrific experience!
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 8 Jan 2024
Hello Joshua, Thanks so much for your review! We hope to welcome you back again soon!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Ross, Swarthmore

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Palms is a wonderful unique resort and T Cook’s is one of the best restaurants one could enjoy. A magical place to stay.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 19 Des 2023
Hello Ross, Thank you for taking the time to share your review with us. We are happy to hear that you had a wonderful experience and we look forward to welcoming you back again soon!

10/10 Sangat Bagus

Mark

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Marisol

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kimberly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Spoil yourself, stay here!
Absolutely magnificent. Staff super friendly, the property is amazing and very well kept. From the valet guys (super nice and warm guys), to reception (professional and very welcoming) to the barman and servers at T Cooks. Eat on property, the food is amazing. The non alcoholic cocktails were also fantastic. All the historical nuances of the mansion are preserves, it's so beautiful. Alvador spa experience was fantastic.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 5 Des 2023
Hello Kimberly, Thank you very much for taking the time to share such a wonderful review. We truly appreciate the feedback and details of your visit. We look forward to sharing with our team and welcoming you back soon!

10/10 Sangat Bagus

philip

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the resort was great staff was great T cooks was great the only thing that got me was that there was really nothing to do at night in the hotel but go to the bar and listen to a house type band that was not to my liking . i would have liked to play darts or shoot some pool or anything else other then sit and stare at the stars and listen to old people
Menginap 3 malam pada bulan November 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 29 Nov 2023
Hello Philip,We are so happy to hear that you enjoyed your experience with our staff and at T. Cook's. We do appreciate your additional feedback and this is helpful to share with our teams. We hope to see you again soon!

8/10 Bagus

Jonathan, Fishers

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We absolutely enjoyed our stay. Service is outstanding. Food was great and a lot on each plate. Pool was nice. We look forward to going again.
Menginap 6 malam pada bulan November 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 29 Nov 2023
Hello Jonathan, Thank you so much for your review. We are happy to hear that you had such a great time. We look forward to welcoming you back again soon!

10/10 Sangat Bagus

craig

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was simply amazing… every interaction was above standard… beautiful property!!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 29 Nov 2023
Hello Craig, Thank you so much for the kind words. We appreciate your review and look forward to having you back soon!

8/10 Bagus

Patricia

Bepergian dalam rombongan
Extra charges
Was disappointed that there was a high resort fee and you had to valet your car and then they charged for parking. That seemed excessive
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Raegan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Jacob

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing thanks!
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Thomas, Stockton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Magnificent historical property
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Stephanie

Bepergian bersama teman
A beautiful, romantic getaway! Highly recommend! Excellent service and fantastic dining options. We can’t wait to return!
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 23 Okt 2023
Hello Stephanie, Thanks so much for sharing your feedback with us! We are glad to know that you enjoyed your time at the resort. We look forward to welcoming you back.

10/10 Sangat Bagus

Jeff

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They offer old world charm in an environment that is warm, inviting and first class. After staying there for 5 days, I have to give kudos to the staff. Every interaction was friendly, helpful and professional. The property itself is awesome. It has charm, terrific views of Camel Back mountain, and is set up so that corporate events, weddings are kept separate and private from individual and family guests. I will definitely be going back.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 23 Okt 2023
Hello Jeff, Thank you for taking the time to provide your review. We are so happy to hear that you had a great time on property and interacting with our staff. We hope to welcome you back again in the near future!

10/10 Sangat Bagus

Iryna, Carol Stream

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing property
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Sandy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was a bit disappointed . The last time I was here, it was not owned by Hyatt. It seems a bit run down in areas and not well cared for. The check in area seemed cluttered and tacky. I remember it as pristine, very up- scale and classy. It just seemed like another commercial property— not unique— and overpriced. Disappointed!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 2 Okt 2023
Hello Sandy, We appreciate you taking the time to share your feedback with us. We are sorry to have missed the mark on maintaining expectations. We will provide this comment to our teams for further review.

10/10 Sangat Bagus

kenji

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
host and help very nice
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Janna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Kurt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Jennifer

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Richard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Teresa

Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Christian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Marlena

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Erron

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Beatriz

Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Robert

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
small but big issue
Good Afternoon, The resort and all the staff was very pleasantly receiving and the ambiance was truly a delight for my wife an I. Only issue, and unfortunately is a big one for us, is that our room was infested with assortments of bugs (ants and tiny spiders) We checked in late in the evening and didn't notice them till our next morning showers....First easily noticed on the The shower curtain, which made us look down throughout the floor and therefore noticed that they were everywhere on the floor from that point forward traced them into the bedroom and near the fireplace. I presented the issue first thing, brought some of the physical proof on a piece of toilet paper of the bugs we killed. The staff was very attentive & apologetic but was also told not much could be done about it other then refunding a resort fee. It was only a 1 Night stay for us but Wife and I are not feeling very accommodated about that. -Rob Medina
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Meagan

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Julie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love this resort. So peaceful and unique. Definitely would stay here again!
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 3 Agu 2023
Hello Julie, Thank you for your review. We are happy to know that you enjoyed your experience. We look forward to welcoming you back again soon!

10/10 Sangat Bagus

Renita

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My daughter and I chose this property for a mother/daughter getaway. It was perfect!! The staff was amazing and other than the Arizona summer heat, the stay was absolute perfection.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Royal Palms Resort & Spa pada tanggal 27 Jul 2023
Hello Renita, Thank you so much for sharing your review. We are so happy to hear that you and your daughter had a great time. We look forward to welcoming you back again soon!

10/10 Sangat Bagus

Arturo

Bepergian bersama teman
Disukai: Fasilitas
Excellent customer service. They took us personally to our room. They welcomed us with a glass of wine. Can't get any better than that.
Menginap 1 malam pada bulan Juli 2023