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Hyatt Centric Playa del Carmen Beach House

4.5 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Choose dates to view prices

Thompson Playa Del Carmen Beach House is steps from Playa del Carmen Main Beach, featuring a white sand shoreline and poolside bar. Guests can relax in beach cabanas or use dry cleaning/laundry services before exploring nearby shops and restaurants on Quinta Avenida.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Parking available
  • Bar
  • Pool
  • Gym
  • Pet-friendly

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room with Partial Sea View

Premium bedding, minibar, in-room safe, individually decorated

Room with Partial Sea View

  • 48 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Room with Sea View

Premium bedding, minibar, in-room safe, individually decorated

Room with Sea View

  • 50 sq m
  • Sea view
  • Sleeps 2

View all photos for Room with Sea View

Premium bedding, minibar, in-room safe, individually decorated

Room with Sea View

  • 51 sq m
  • Sea view
  • Sleeps 4

View all photos for Room with Pool View

Premium bedding, minibar, in-room safe, individually decorated

Room with Pool View

  • 58 sq m
  • Sleeps 2

View all photos for Suite Junior with Pool View

Premium bedding, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • 65 sq m
  • Sleeps 2

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About the area

Map
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬3 min walk
  • ‪Zenzi Beach Club - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Restaurante Tropical - ‬2 min walk
  • ‪Lido Beach Club - ‬2 min walk

About this property

Hyatt Centric Playa del Carmen Beach House

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen Beach House provides a poolside bar, a terrace and dry cleaning/laundry services. With a beachfront location, beach cabanas and sunloungers, this hotel is the perfect place to soak up some sun. The on-site seafood restaurant, CGrill, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with cabanas, sunloungers and pool umbrellas
  • Continental breakfast (surcharge), free bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), a free beach club on-site and beach towels
  • Multilingual staff, luggage storage and a front desk safe
Room features
All guest rooms are individually furnished, and include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and separate baths/showers
  • 55-inch flat-screen TVs with cable channels
  • Balconies, ceiling fans and daily housekeeping

All-inclusive details

All-inclusive room rates at Hyatt Centric Playa del Carmen Beach House are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Hyatt Centric Playa del Carmen - Downtown House & Beach House

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • CGrill

Things to do

  • 24-hour gym
  • Free beach club
  • Free bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 29 August 2024 to 15 November 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40 per pet, per night (maximum USD 52.40 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 37.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 40 per pet, per night (maximum USD52.40 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Centric Playa del Carmen Beach House have a pool?

Yes, this property has an outdoor pool.

Is Hyatt Centric Playa del Carmen Beach House pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hyatt Centric Playa del Carmen Beach House?

Self-parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Hyatt Centric Playa del Carmen Beach House?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hyatt Centric Playa del Carmen Beach House?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 110 per vehicle applies.

Are there all-inclusive benefits at Hyatt Centric Playa del Carmen Beach House?

Some rate plans available at this hotel are all-inclusive.

Where is Hyatt Centric Playa del Carmen Beach House located?

Nestled on the beach, this Downtown Playa del Carmen hotel is just steps away from Frida Kahlo Museum and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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Hyatt Centric Playa del Carmen Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 253 reviews
Rating 8 - Good. 37 out of 253 reviews
Rating 6 - Okay. 24 out of 253 reviews
Rating 4 - Poor. 13 out of 253 reviews
Rating 2 - Terrible. 10 out of 253 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location close to bars and restaurants.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location was great and the staff was very helpful and friendly.
Stayed 5 nights in Aug 2022

10/10 Excellent

QIUPING

Liked: Cleanliness, amenities, property conditions & facilities, communication
excellent hotel excellent service
Stayed 7 nights in Aug 2022

8/10 Good

Tim

Liked: Communication
Hotel was great .. beds where very comfortable .. but the pillows were terrible .. location is great
Stayed 2 nights in Oct 2022

10/10 Excellent

Idania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !!
Stayed 2 nights in Feb 2024

10/10 Excellent

jormalyz

Liked: Cleanliness, room comfort, communication
EXCELLENT LOCATION AND ROOM CONDITION
Stayed 3 nights in Sep 2022

10/10 Excellent

Avia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
Stayed 2 nights in Jan 2024

2/10 Terrible

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel next door has a roof top night club. The music was loud and was very disturbing at night. I ended up staying only 1 night.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kara

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.
Stayed 2 nights in May 2023

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
So beautiful
Stayed 1 night in Jul 2022

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
Stayed 3 nights in Feb 2024

2/10 Terrible

Jorge

Liked: Cleanliness
Disliked: Communication
Awful service from front desk person, we just stayed one night and cancelled the rest. Hotel is in front of a restaurant that is very loud during the night. Not a good hotel to bring families.
Stayed 4 nights in Jul 2022

2/10 Terrible

siros

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Liked the Beach. The Hotel was misrepresented as a high end family!! Nothing about it was even close!! No amenities/no sleep, loud music until 2am, no business center/no fitness center as advertised, one of the room no hot water!!
Stayed 4 nights in Oct 2022

8/10 Good

Gabriel

Liked: Amenities, property conditions & facilities, communication
We stayed at the wonderful main house the last time we were in Playa and decided to stay at the Beach House this time. Upon check-in, we were given a room that was disappointing, so we asked for options. We were offered the panorama view room, which was FANTASTIC. It had a huge terrace overlooking the beach/ocean. The room itself was very large, well appointed, and we felt spoiled to be there. The terrace also had a plunge pool. Unfortunately, the water had not been changed and was green. (distasteful, but we did have the hotel pools) We mentioned this to the front desk and after some awkward excuses, they said they would have someone come and change it. Well, they did, but they left the taps running and when we came home after an evening out, the water was overflowing. This, and the fact that housekeeping neglected to replace our coffee pods and cups for a few mornings were the only issues. Generally, the hotel is lovely, our terrace and view couldn't have been better, and the staff were overall very lovely. We honestly wouldn't hesitate to stay at the Thompson (both) again.
Stayed 4 nights in Mar 2023

10/10 Excellent

Francisco E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Opción de Playa

Excelente ubicación y muy buena comida. Los cuartos, hermososo
Stayed 1 night in Aug 2024

4/10 Poor

RITA

Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and had to walk our luggage to the hotel out in the middle of a busy street, the room was filled with tiny bugs, cracks in the walls and ceiling, loud loud noise outside until 3 in the morning. For $500 a night I was terribly disappointed. (Never again!!!)

6/10 Okay

Carmen

Liked: Amenities
Me cobraron de mas y no me han echo mi reembolso
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, and nice rooms. Great location by the beach. Restaurant was under renovation when we visited, but the breakfast offered at nearby Thompson main house was really good. Hotel next door was very noisy, with music from early day to late in the night.
Stayed 4 nights in Feb 2024

4/10 Poor

Lara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bar/Restraunt shut down! No food/drinks available

Let me first start by saying that this hotel is gorgeous and in a perfect location. However when we arrived they let us know that their restaurant and bar were shut down by the city and they lost their license so we didn't have access to any food room service or bar service while on property. This was a huge disappointment because one of the reasons why I booked this place was so that we could have poolside bar service. If the hotel had been honest about the condition and let us know before we came that they did not have food available we would have canceled the reservation and book somewhere else but I feel like they deceived us. They were also doing very noisy construction on the restaurant and bar during the day when we were laying around the pool. They also charged us a $300 deposit which seemed unnecessary because there was nowhere to spend the money. All in all it was a huge disappointment to stay at this place and I don't like being deceived.
Stayed 5 nights in Feb 2024

6/10 Okay

LUIS ANTONIO ESCAMILLA

Liked: Cleanliness
Disliked: Property conditions & facilities
cero opciones para comida y bebidas, cerrado tanto el restaurante como el bar de la alberca, nadie nos advirtió, y de las 4 noches de mi estancia en 2 noches se bloqueo el clima y dormimos a 24 grados.
Stayed 4 nights in Feb 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La comida muy buena aunque las instalaciones ya lucen un poco viejas
Stayed 1 night in Jan 2024

4/10 Poor

Brandon

Liked: Cleanliness
Disliked: Staff & service

Hyatt channeling Motel 6.

This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.
Stayed 5 nights in Dec 2023

4/10 Poor

Heinz

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The second we were greeted we were asked for a security deposit which is not displayed in the Expedia page. We told this to the host and he behaved unprofessionally, made us late for the event we were attending and shouted over my wife and I while we were trying to solve the situation. On the second night asked housekeeping to come back later, they didn’t and asked front desk to help us out, for which they didn’t as well. The facilities are clean are beautiful with a nice access to the beach. I would recommend you consider another hotel before engaging with this one.
Stayed 3 nights in Oct 2023

10/10 Excellent

stephanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.
Stayed 4 nights in Aug 2023

6/10 Okay

Stephany

Liked: Cleanliness, room comfort, communication

No es lo antes solía ser.

Es mis 4 ocasión hospedandome en este hotel, le tengo cariño por motivos personales y cada vez que visito Playa del Carmen me hospedo en este, así ha sido en los últimos 2 años y medio, pero la caída en su calidad ha sido más que notable. El mantenimiento al hotel está dejando mucho que desear, la comida y el club de playa aparte no ser lo que era antes ahora es realmente malo. Agregando que su sección de playa siempre está sucia de sargazo lo cual es una lástima.
Stayed 1 night in Aug 2023