Upon arrival, the front desk appeared to need more training. We are rewards members & she said we weren’t & charged us extra. My wife went down to show that we are & another gal took the info & later said we have 2 accounts. In short, Saturday morning we tried to eat twice& the employee was complaining she needed help… we never ate, out of food! Another disappointment, our room wasn’t cleaned & the containers in shower were low& conditioner was out!! This was very disappointing! The email of our receipt still showed extra charge. Our price was quoted as $170. & the final was $217.51 per night!