Hotel Keluarga di Pointe Claire

"We checked in July 3rd during a 90 degree day. The AC in our room was broken. It was not working and flashing an F0 error code. When we contacted the front desk, we were told they were sold out and there was nothing we could do. We asked them to contact maintenance and they said that there was no one that could look at it. They did say there was a possibility that the following day they could move us, but we would have to tough out the night in the hot room. Our children had the room next-door...

"We had a very bad experience at this hotel. We booked five rooms, and our group traveled from Toronto in four cars. We parked all of our vehicles in the hotel parking lot.During our stay, someone broke the passenger-side windows of two of our vehicles. When we informed the hotel staff and asked for assistance, they were unhelpful and gave us excuses instead of trying to support us or show any concern. Their response was very disappointing and made an already stressful situation even worse.We...