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Heritage Hotel Suites and Spa

4.0 star property
Travelers sip morning coffee on the rooftop terrace overlooking Phewa Lake's serene waters, then cool off in the outdoor pool with attentive service at hand

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Heritage Hotel Suites and Spa sits by Phewa Lake. Guests enjoy a breakfast buffet, relax on the rooftop terrace, or stroll through the garden. The hotel offers high-speed WiFi throughout, and the front desk team assists visitors 24/7—a service point often praised in guest reviews.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is Rp958.684
Rp1.191.644 total
includes taxes & fees
22 May - 23 May
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Policies

Check-in

Check-in time starts at 1:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Heritage Hotel Suites and Spa have a pool?

Yes, this property has an outdoor pool.

Is Heritage Hotel Suites and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heritage Hotel Suites and Spa?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Heritage Hotel Suites and Spa?

Check-in begins at 1:00 PM. Late check-in is available during limited hours.

What time is check-out at Heritage Hotel Suites and Spa?

Checkout is at 10:00 AM.

Does Heritage Hotel Suites and Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 40 per vehicle applies.

Where is Heritage Hotel Suites and Spa located?

Located in the heart of Pokhara, this hotel is within a 10-minute walk of Phewa Lake and Tal Barahi Temple. World Peace Stupa and Pokhara International Mountain Museum are also within 3 mi (5 km).

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Reviews

Reviews

7.6

Good

8.4

Cleanliness

7.6

Amenities

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 4 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 4 out of 10 reviews
Rating 4 - Poor. 1 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

Reviews

Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing with beautiful outdoor area. Staff couldn’t have been more helpful and accommodating.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent with some caveats

Our stay at the Heritage Hotel was wonderful. We especially enjoyed the breakfast included with the package. The staffs were accommodating. However, the room service was slow at times and our dinner arrived 2 hours late one night.
Breakfast by the pool
Beautiful architecture
Stayed 2 nights in Jan 2023
Verified

6/10 Okay

H K

Liked: Cleanliness, property conditions & facilities, room comfort

lovely hotel but mixed review on service

We stayed at Heritage for five nights in total. Overall it was pleasant, the suite was clean and tidy and the bathroom/shower was nice and warm. Breakfast was ok and I'm not sure about lunch/dinner as we always ate out. The location is super and we were able to keep our suitcase with them for free when we went on a week long trek so they were accommodating. The main issue with the hotel is the service which isn't always competent. 1) I booked a massage giving notice in the timescale requested but when I went down to go to the spa, there was no masseuse so I then waited another hour. Unfortunately a male masseuse was on offer which I wasn’t aware of or comfortable with, so I decided to cancel after all the delays. 2) We stayed an extra night as we finished our trek early and the hotel was storing our suitcase as mentioned above. I was asked to come to the front desk twice when I was trying to go to sleep because the staff realised they'd given me the wrong room rate 3) We booked a taxi with them the next day to take us to our next hotel. I gave them the address in advance as there are two hotels of the same name in Pokhara and they confirmed they had the correct details. Half way into our journey we realised the taxi was taking us to the wrong hotel. This was frustrating as we had paid in advance and we decided it was easier to sort it out ourselves then to get the Heritage hotel staff to resolve their error as we didn’t trust they could do so effectively.
Stayed 4 nights in Oct 2019
Verified

4/10 Poor

Rajesh

Disliked: Amenities, property conditions & facilities
The hotel has potential, but it is very outdated. The bathroom flush and the safety box were not functioning, and some other features did not match the description. With proper maintenance and updates, it could offer a much better experience.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Volker

Liked: Cleanliness, staff & service, amenities
Das Hotel ist an sich sehr schön, muss aber dringend besser gepflegt werden. Der Pool war stark verschmutzt und somit nicht benutzbar
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Volker

Liked: Cleanliness, staff & service
Das Hotel ist an sich sehr schön, aber auch an einigen Stellen reparaturbedürftig. Die Lage ist zentral. Der Pool war aufgrund von Verschmutzung nicht benutzbar. Das Frühstück war reichlich und gut.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort

Promising

Nice hotel, although not fully operational. After renovation, it should should show a pretty good standard.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremly friendly and we felt like being among the friends and not in the hotel. They were helpful and accommodating to our needs. It was very realxing stay there. Love to come back ance again :-) :-)
Stayed 1 night in Nov 2021
Verified

6/10 Okay

MANUEL

Liked: Staff & service
Very nice place but the breakfast need to be done better! And the hotel need to be renovable
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023