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Mercure Pontianak City Center

4.0 star property
Travelers find a peaceful retreat with lush gardens and refreshing pools at this upscale sanctuary in the midst of city energy

Choose dates to view prices

Located in Pontianak's business district, Mercure Pontianak City Center offers a tranquil escape. Relax in the garden, cool off in the outdoor pool, and enjoy meals at Ebony restaurant with scenic views. The spa tub and sauna provide extra relaxation.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp600.662
Rp726.801 total
includes taxes & fees
5 Jun - 6 Jun
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1:00 AM

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children aged 5 and younger eat free breakfast

Rollaway/extra beds are available for IDR 350000.0 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 120000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (return)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Mercure Pontianak City Center have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Pontianak City Center?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Mercure Pontianak City Center on 5 Jun 2026 start from Rp600.662, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Pontianak City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Pontianak City Center?

Self-parking is free at this property.

What time is check-in at Mercure Pontianak City Center?

Check-in start time: 2 PM; check-in end time: 1:00 AM. After-hours check-in is not available.

What time is check-out at Mercure Pontianak City Center?

Checkout is at noon.

Does Mercure Pontianak City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 120000 per vehicle applies.

Where is Mercure Pontianak City Center located?

Located in the heart of Pontianak, this hotel is within a 10-minute walk of Ayani Mega Mall, Diguli Park and Museum Provinsi Kalimantan Barat. Gajah Mada Shopping Complex and Vihara Bodhisatva Karaniya Metta are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.2

Cleanliness

8.0

Location

8.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 26 out of 112 reviews
Rating 8 - Good. 53 out of 112 reviews
Rating 6 - Okay. 20 out of 112 reviews
Rating 4 - Poor. 11 out of 112 reviews
Rating 2 - Terrible. 2 out of 112 reviews

Reviews

Verified

8/10 Good

SYED MUZAFFAR

Liked: Cleanliness, staff & service, amenities
room good
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities

Family stay

Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024
Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to mega mall Quiet and nice room Breakfast are alright
Stayed 1 night in Aug 2025
Verified

6/10 Okay

RODERICK

Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Meli

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

YUICHI

Liked: Cleanliness, staff & service
朝食はインドネシア料理がメイン。 もう少し色々な料理があると助かる。 他の口コミにもあったが、客室のドアが開きにくい。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles is daar oké voor 4 sterren en de prijs
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voor een 4 sterren hotel was alles goed geregeld prijs verhouding service was goed
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en voor 4 sterren goed hotel personeel aardig en behulpzaam
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
シャワーのお湯がなかなか出ず、セーフティボックスげ壊れてました。
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

Diana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near mall

Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

HPO

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Ken

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Verified traveller

很好， 但是開門關門的時候會有很大的噪音， 感覺是當地人的習慣。
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Hiroki

Liked: Room comfort

タクシーの手配は早めに

少し古い建物のようでしたが問題ありませんでした。 この街にはタクシーがほとんどなく、ホテルから外出する時もタクシーが来るまで20分待つことになりました。
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Tom Widerberg

Liked: Cleanliness, staff & service, property conditions & facilities

OK hotel for a couple of days

Very friendly staff, and OK for a couple of nights. Expect nothing from the fitness center, but fine small recreation area with pool and good facilities in the neighborhood. Good wifi.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Ros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Verified traveller

隣はショッピングモールで、食事に不自由することはありませんでした。一方で値段と部屋の状況は値段相応、もしくは近辺の過去泊まった別のホテル、もしくは同系列の他社の方が良かった様にも感じました。悪かったとこはないのですが、その逆も然りの滞在でした。
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Tommy

Disliked: Staff & service, property conditions & facilities, room comfort
Reservasi 2 minggu sebelumnya namun tetap saja ketika check in tidak sesuai pesanan, shower toilet bocor dan suara kamar sebelah sangat berisik tembus ke kamar saya. Kelengkapan toilet standard hanya sikat gigi- odol dan sabun-shampoo saja padahal hotel bintang 4.
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

Chelvam

Liked: Staff & service
Disliked: Property conditions & facilities

Bad Experience.

WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.
Stayed 2 nights in Oct 2018