Cari Town House di Pontyclun

"Room was clean but an issue with extractor fan in bathroom. Staff very approachable and polite. Spa staff were exceptional. Food was fantastic especially the breakfast."

"Unable to contact hotel by phone tried for over 2hrs information. Had to return to the hotel to get information."

"Location was convenient for us but the room was noisy with music playing until after 11pm on both nights. Strange smell in the room and no reading lights or fridge."

"What an amazing Place. Amazing Hosts. Beautiful Scenery and Loads of horses around the property which my children loved. Elsa and her husband were incredible and so welcoming and genuinely nice people and checked wverything was OK for us and left us enjoy our time. The Cottage had lovely grounds and a lovely well kept secure garden for the dogs. The family are lovely. One of my dogs had a incident we had to nip out and left them briefly alone in cottage (we broke the rules) but he knocked the...

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"The staff, from the pub to the hotel were absolutely wonderful! Very helpful and kind, telling me certain walking paths to get to the train station"

"Very welcoming stay. We felt so at home and very looked after. Staff were extremely helpful and food was excellent. Beef brisket Sunday lunch was delish and vame out like a work of art! Excellent quality produce. My bacon roll in the morning was real thick cut and tasty. Comfy beds. Beautiful bathroom. Will 100% be back."

"Copthorne is now our home in Cardiff every time we are in the City. The staff are always amazing specially Ryan."

"Lovely hotel for our short stay. I was well catered for in the breakfast buffet with the intolerances I have."

"There was no easy access to the airport by foot. Taxi was ok. Room was clean but very hot. This was easily resolved by turning the radiator off and opening the window. We were misled when booking thinking that the restaurant would be open. We had to order takeaway and wait 2 hours for food. The hotel does not accept cash which seems to be the way everyone is going. Staff were friendly and chatty."

"Excellent hotel with professional staff. Clean, spacious and well designed. Breakfast waiters are hard working and friendly. However the breakfast buffet is not up to standard. No decent bread after 8:45am, hot buffet dry and crisp. Not good. Still my favourite Cardiff hotel."

"Unfortunately the pool is still out of action but that aside it was a good stay. Very helpful staff very clean and comfortable room, good breakfasts, jams at the toast area gets messy and sticky perhaps a re-think needed there, parking excellent. Only grumble was the noisy extractor in our bathroom it needs replacing, we used torches to use bathroom in the night so as not to waken our neighbours but we did report it to reception and hopefully it will be fixed for next guests. Overall a clean and...

"Aways stay here, my go to place when in area"

"Always a wonderful place to stay in South Wales."

"Room i was in had a velux window with a blind that wasnt blackout so let in all sunlight, then around 2-3 am the radiator in the bathroom made a loud noise to which the guy on reception knew about and it was a running issue all morning"

"Convenient location, safe, walking distance to food, grocery, public transport. Comfortable room and bed. Effective heating in room and hotel. Fast internet. Efficient and friendly staff. Would stay here again. Recommended."