"We reserved a handicap-accessible room because it was the only option available at the time. Unfortunately, it ended up causing several issues during our stay. When we used the handicap shower, water escaped from the back corner of the shower base and flooded the entire bathroom floor. We had to use every towel available just to clean up the water, and my kids refused to shower afterward because of the mess. The bathroom overall felt dirty, to the point that you definitely needed to wear shoes while walking in it. Even the toilet paper dispenser was broken.
There were three guests in our room—myself and my two kids—but when we asked for pool towels, we were told we could only have two at a time and would have to return them before getting another. That policy felt inconvenient considering the number of guests.
Breakfast was also disappointing. The main thing I used it for was the coffee, since the in-room coffee setup only makes one cup plus you have to purchase water. On our last morning, however, the coffee machine was apparently out of coffee and was dispensing what looked like light brown water. I informed the front desk and asked if someone could check it. When I came back about 20 minutes later, the desk clerk noticed me and said something to the kitchen staff, but the machine was still not fixed by the time we checked out around 8:00 a.m. I had first gone down for breakfast at about 7:02 a.m."