Search Family-Friendly Hotels in Port Lavaca

"Clean, helpful staff, gym, WiFi. Only wish there was free breakfast"

"Yes"

"Large comfortable room. "

"Confirmation 73024356150006. Holiday Inn Express Port Lavaca, Tx. Checked out today. I am writing to formally express my disappointment regarding a recent stay at your hotel. The experience was especially concerning given that it involved accommodations for my handicapped parents. We had specifically reserved a handicap-accessible room with a shower to meet their needs. Upon arrival, we were informed that the room was unavailable due to a water leak. While I understand that maintenance issues can arise, there was no adequate alternative provided that met accessibility requirements. Additionally, the room we were assigned was not clean, which further added to the frustration of the situation. The most serious issue occurred when the elevator was not working. This left my handicapped parents with no choice but to walk downstairs, creating a significant safety concern and unnecessary hardship. When I approached the front desk for assistance, I was met with an unprofessional and dismissive response. I asked what my parents were supposed to do given their condition, and Erica at the front desk replied, “What do you want me to do about it?” This lack of empathy and customer service was extremely disappointing. This experience fell far below expectations, especially for a brand that is expected to provide accessible accommodations and respectful service. I would appreciate a prompt response regarding how this situation will be addressed, including any corrective actions and approp"

"Yes"

"The breakfast (what there was of breakfast) was awful. It seems a shame to advertise a breakfast is available with your booking."

"The room was spotless; the staff as courteous"

"The room was broke down. The night stand was miss the drawers and was turned around backwards so all we seen was the back of the nightstand also the shower bottom was all coming up the paint's missing the shower head was so low it's hard to take a stand in there and take a shower and the employee was very rude I would definitely like a refund if I could get one"