Hi BryanThankyou for your feedback about the Resort, beach, pool and the staff. Glad you enjoyed your stay and have returned safely home. For transportation it is really hard especially during cruise ship days where taxi & buses are hardly available for our guest request but our team try their best to arrange for our guest request. Everything is in the supermarkets, shops and even markets.Thankyou for choosing to stay at Ramada by Wyndham.

Dear KateThankyou for the feedback provided about the Resort, facilities, comfortable beds and good food from the Restaurant. We are truly sorry about the bad experiences for the uncomfortable exchange from the bar staff. Yes tipping is not allowed but some guest do give tips to staff when they feel they receive the best service . For this issue We shall bring this with department concern for their review and action for this type of behavior.Thankyou again for choosing to stay at Ramada by Wyndham and we look forward to welcoming you back in the near future.

Hi KatherineThankyou very much for your feedback, glad you enjoyed your stay with us and have returned safely home. We look forward to welcoming back in the near future.

Hi SandieThankyou for your positive feedback about the Resort & staff. We are truly sorry about the TV remote that was hard to use. We ordering new TV remotes for all rooms and hopefully that should fix this issue.We look forward to welcoming back in the near future.

Hi CrimsonGlad you enjoyed your stayed with us and have returned safely home. We look forward to welcoming back in the near future.

Dear JoanneThankyou for your feedback about the rooms, staff and food at the Restaurant. We are glad you enjoyed your stay with us. We truly sorry about the tea & coffee not been replenished during your stay as well as the elevator rails that needed repair. We will bring this to department concern for fixing.Once again thankyou for choosing Ramada by Wyndham, Port Vila as your holiday destination.

Dear PeterThankyou for your positive feedback, much appreciated. our priority to make our guest have an enjoyable & memorable stay in our Paradise.We look forward to welcoming you back in the near future.

Hi DavidThankyou for your positive feedback about the Resort, much appreciated.We look forward to welcoming back in the near future.

Dear Gia, Thank you for taking the time to let us know of your experience. We can only apologies sincerely, while the team had been briefed to clearly explain to you the situation that had led to your experience, it is clear this has not come across effectively. Ordinarily we ensure that the resort does not overbook for the simple reason it means we cannot offer the highest level of service and experience we pride ourselves on.The resort did find itself overbooked as we have been housing guests whom have lost roofing during the cyclones. We had hoped they would be able to check out and return home, but had been advised at the last minute that this was not possible. Given the situation, we did not feel we could ask them to check out and made the difficult decision to downgrade some reservations.As part of this we did end up having to downgrade your reservation but had already applied a 50% discount to your room rate, which Expedia will refund to you. I am sorry that this was not clearly explained at check in.I will follow up your comments with our F&B team to ensure that your experience is addressed, the roster at the restaurant is growing with team gradually coming back to work as they repair their homes.While I understand that you may not wish to come back to the resort, I assure you that it was only in this extreme circumstance that we had been unable to meet your expectations and we are truly sorry for this. Should you choose to give us another chance, please feel free to contact me directly gm@ramadaresort.com.vu and I will personally see to your next experience.Sincerely Ben SmithGeneral Manager

Hi RobertThankyou for your review and lovely comments about the room and swimming pool. We look forward to welcoming back in the near future.Judy

Dear BrendanThankyou for your review and great feedback about the Resort facilities as well as our General Manager. Its is part of the Wyndham core value that in terms of inclusive we respect in differences in people, culture, ideas etc.We look forward to welcoming back in the near future.Judy

Dear ChandongThankyou for the great feedback, much appreciated. We look forward to welcoming back to the Resort in the future.

Dear SiThank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

Dear Stuart, thank you for taking the time to write about your exeperience at Ramada Port Vila. Our staff are definitely our best asset and they enjoy taking care of our guests. I trust on your next visit to Port Vila, you will also be staying with us. Kind regards

Dear PolinaThankyou for providing your feedback, much appreciated. Iam so sorry to hear that your experienced with the Resort has not met your expectations. Guest satisfaction is our priority and Iam truly sorry that wasn't demonstrated to you during your stay. We do hope that this won't happen again.

Thank you for taking the time to rate our resort. We have just re-opened after 2 years of lock down, and your positive view is greatly appreciated. Kind regards

Thank you for taking the time to rate our resort. We have just re-opened after 2 years of lock down and we appreciate your feedback. Kind regards

Thank you :)

Thank you :)

Thank you :)

Thank you :)

Thank you :)

Thank you :)

Thank you for your feedback regarding your stay with us. We are quite sad to see about your overall experience and the fact that we were not able to meet your expectations. On behalf of our entire team, we would like to extend our apologies. Please rest assured your experience with our reception team is not a typical of a stay with us and we sincerely hope you give us another chance to make it right. We hope to have another opportunity to welcome you back Sincerely yours,

Thank you very much for your feedback, we are proud to have reached your expectations. It is a pleasure for us to know that you enjoyed your stay . We well noted as well your pertinent advise concerning the Food & beverages prices and credit cards fees. The entire team of the Ramada resort by Wyndham Port Vila would like to thank you for your warm feedback and will be grateful if you can also share your experience on trip advisor We hope to welcome you very soon for another perfect stay in paradise. Sincerely yours

Thank you for the your great review. We are happy to read that you thoroughly enjoyed your stay. We will be grateful if you can share your memories and experience on Tripadvisor, we look forward to welcoming you again soon in our resort. Sincerely yours

Thank you for taking the time to share regarding your very recent stay with us. We are happy that you enjoy overal your stay but we are saddened to read that you were disappointed by your experience specially for the Bar service and the cocktails and we would like to apologize and to assure you that this reflects in no way the high standards of quality we strive to achieve for our guests and was an exceptional situation. We hope this experience will not impair your trust in Ramada resort by Wyndham Port Vila. Sincerely yours

Thank you very much for your recommendation concerning your recent stay with us . We aim to provide our guests with a unique and authentic experience they will always keep in their memories, and we are so glad to learn that we have been successful with you. We are so honored to receive such praises and acknowledgements. It is truly rewarding when our Guests recognize our commitments to offer high quality of service. We will be grateful as well if you can share you experience on tripadvisor. It has been our privilege to serve you and hope to welcome you back soon! Sincerely yours.