Search Hotels Near Portal de los Dioses, San Juan La Laguna

"Check in policy is unclear. The cash policy is listed in FAQ but not noted in the auto message after booking or clearly displayed. It is also misleading when you’re required to leave a credit card for booking. Upon arrival I was told I had to make multiple transactions and my credit card company flagged it as fraud. I had use my limited international cellular service to contact customer service to resolve the issue. Then my room was infested with ants! They were in my bed and suitcase. I had to have my clothes washed. It took 3 days to speak to a manager who didn’t even cover my laundry service. He said this was an expected issue and he gave me Q100 restaurant credit. I expect some spiders but not ants all over the floor, getting into my suitcase and in MY BED."

"Only good thing was our room was clean and the location good. Breakfast was edible but even rating it good would be a giant stretch. No screens on our window which they said they would provide and never did. Lots of bugs. And then to top it off overcharged us on our rooms. There are other options I would choose next time."

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"We had a great time! But just keep in mind there are many stairs to climb "

"Very nice hotel is in a convenient location in San Marcos close enough to the main road and the public dock. Solid restaurant and good customer service. Meals were good if not great. Scenic view of the lake. They did a nice job putting together transportation and activities for our visit. Just be aware that because it is in town you may hear some sounds like music and dogs close to bedtime but never after 10pm. I would stay again. "

"Clean room, excellent staff, lake view from room, beautiful garden"

"Unfortunately a very disappointing stay, the music from the bar across the street (Sublime) was so loud it took me hours to fall asleep every night and really ruined the stay. I wish there had been more disclosure of this upfront. Would not come back"

"NO FITNESS CENTER (as advertised). The Bad: construction all around hotel, extra firm bed, no hot shower and dogs barking all night. The Good: Staff, clean room and excellent location."

"We loved our stay at Refugio del Volcan. We’ve been travelling through Central America for c 8 weeks and this accommodation stands out as one of the best. We had the apartment unit at the top, which has the most incredible views of the lake! The accommodation was very comfortable and quiet at night for a great night sleep. The kitchen was well equipped and nice hot shower in the bathroom. It’s a fair distance from San Pedro town centre but walkable, and very easy to get a Tuktuk to and from the town for circa 20Q. We couldn’t fault our stay and would totally recommend to other travellers! "