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Ulasan untuk Hilton Garden Inn Portland Airport

3 out of 5
Hilton Garden Inn Portland Airport
12048 Ne Airport Way, Portland, OR

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 202 dari 488 ulasan" "
Penilaian 8 - Bagus. 170 dari 488 ulasan" "
Penilaian 6 - Cukup Baik. 61 dari 488 ulasan" "
Penilaian 4 - Buruk. 36 dari 488 ulasan" "
Penilaian 2 - Sangat Buruk. 19 dari 488 ulasan" "

8,8/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Tyrone J

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed the opportunity to have very good dining experience.
Menginap 3 malam pada bulan November 2023
Tanggapan dari LA pada tanggal 4 Des 2023
Dear Tyrone,Thank you for your positive feedback on your recent stay. Happy Holidays!

10/10 Sangat Bagus

Ben

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023
Tanggapan dari LA pada tanggal 27 Nov 2023
Dear Ben,Thank you for the 5 out of 5- star rating. We appreciate your business.

10/10 Sangat Bagus

James M

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Liz pada tanggal 18 Sep 2023
Thank you for the 5 out of 5 stars! We appreciate you!

10/10 Sangat Bagus

Candice

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very close to the airport
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Liz pada tanggal 17 Agu 2023
Thank you for the great score and choosing to stay with us!

10/10 Sangat Bagus

Janeen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This place is awesome, and the shuttle service to the airport is wonderful!!
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Liz pada tanggal 28 Jul 2023
Thank you for taking the time to respond to the survey. I appreciate your kind words and am glad that you enjoyed your stay! Thank you for choosing to stay with us and we look forward to a possible return visit from you!

10/10 Sangat Bagus

Salvador

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great service
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Liz pada tanggal 18 Jul 2023
Thank you for the great score and for choosing to stay with us!

8/10 Bagus

Michele

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Liz pada tanggal 21 Jun 2023
Thank you for the review. I am happy to see that you liked our hotel and your stay. Thank you for choosing to stay with us!

10/10 Sangat Bagus

Jeanne

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2023
Tanggapan dari Liz pada tanggal 10 Mei 2023
Thanks for the great score and choosing to stay with us!

4/10 Buruk

Lindsay

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Don’t use the AC
Pretty sure the air was either broken or barely functional. Sounded like a rocket was going to take off. Had to turn it off.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Liz pada tanggal 3 Apr 2023
I apologize that your air did not seem to function properly in your room. In the future, if you are unhappy with something in your room, please let the front desk know and they will do their best to fix it or move you to another room. We want our guests to be happy with their stay!Thank you for choosing to stay with us.

10/10 Sangat Bagus

Anne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great last second stay
Very helpful. Enjoyed the stay. Great service. Has restaurant on site.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Deja J. pada tanggal 11 Mar 2023
Thank you for the great score! We hope you stay with us again!

10/10 Sangat Bagus

Marea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff, shuttle service was on time and nice
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Liz pada tanggal 10 Feb 2023
Thank you for the nice review!

8/10 Bagus

karen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Deja J pada tanggal 6 Jan 2023
Thank you for taking the time to rate your stay with us. We hope you enjoyed your stay. We look forward to having you stay with us again in the future!

4/10 Buruk

Merima

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
We have stayed at this hotel several times because we were in town for concerts. However this time, I am not sure what happened but the flushing of the toilet was all messed up; the lights/lamps in the room did not have bulbs, none of the electrical outlets on both the bedside tables and lamps were not working and finally the desk was barely standing on 4 legs, it was so wiggly.
Tanggapan dari Deja J pada tanggal 24 Des 2022
Thank you for taking the time to share your experience with us. We are sorry you were not satisfied with the condition of our hotel. We agree with you that the property has seen better days, which is why we are in the middle of a major remodel. We hope you give us another opportunity to accommodate you once we have completed our renovations.

8/10 Bagus

JOE

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worked out great for a quick business trip
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Deja J pada tanggal 17 Des 2022
Thank you for taking the time to share your experience at our hotel. We are happy to hear that your stay was a positive experience. We look forward to having you stay with us again in the future!

10/10 Sangat Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff helpful and friendly. Breakfast was hit or miss with buffet items not being restocked.
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Deja J pada tanggal 17 Des 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we were not able to provide you with the quality of food you expected. We are constantly working to improve our hotel and your comments will help us improve in this area. Glad our staff brought a positive experience, and we appreciate the 10 out of 10 score!

8/10 Bagus

Irma

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Menginap 1 malam pada bulan Desember 2022

4/10 Buruk

Merima

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
So, I have stayed at this place a few times, and it has been ok up until this last weekend. The air heater unit kept making a noise throughout the night which was so loud and disturbing. It had me up and ready to run out of there several times throughout the night.
Menginap 1 malam pada bulan November 2022
Tanggapan dari Deja J. pada tanggal 18 Nov 2022
Thank you for taking the time to let us know how your stay went. We apologize for loud air conditioning unit. We appreciate your business and sorry to hear we did not meet your expectations. Hopefully you give us another opportunity to accommodate you!

10/10 Sangat Bagus

John L

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy and convenient
Tanggapan dari Liz pada tanggal 17 Nov 2022
Thank you for taking the time to rate your stay. We appreciate it!

10/10 Sangat Bagus

Yvonne

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Liz pada tanggal 4 Nov 2022
Thank you for the nice rating! We are starting a full room remodel and hope that you will choose to stay here again and see all the great changes.

10/10 Sangat Bagus

Nicholas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our next door guests checked in at 2:30 AM and were very loud and woke us up.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari -Deja J. pada tanggal 23 Okt 2022
We apologize for your noisy neighbors. Our goal at the desk is to make sure everyone's stay goes smoothly, and everyone is comfortable. Please shall this ever happen again, do not hesitate to reach out to the front desk, we would have handled the noisy guests IMMEDIATELY.

8/10 Bagus

Ellen

Menginap 1 malam pada bulan September 2022

10/10 Sangat Bagus

Blake

Menginap 1 malam pada bulan September 2022

8/10 Bagus

Scott

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Airport shuttle great; not a free breakfast
Overall a good stay. Airport shuttle was prompt at the hour, and the driver helped with our bags. Rooms were clean. They do charge for breakfast: $10 for pastries, fruit, and cereal, $15 for eggs and bacon fare (which is only served weekdays as of 9/10/2022), so be aware of that. It is in an industrial/commercial area, so be prepared for big trucks on the main road.
Menginap 1 malam pada bulan September 2022
Tanggapan dari Liz pada tanggal 14 Sep 2022
Thank you for taking the time to do a review. We appreciate you staying with us and hope that you will choose to stay again!

4/10 Buruk

Brenna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Placed smelled like marijuana more often than not. A breakfast was suppose to be provided everyday, but Cereal was the only option. Homeless people camped out outside the back street of The hotel.
Menginap 2 malam pada bulan September 2022
Tanggapan dari Deja J. pada tanggal 16 Sep 2022
Thank you for your review, we appreciate your feedback. Unfortunately, staffing issues have limited breakfast to a cold buffet on the weekends. We hope to fully staff our kitchen crew so we can provide our usual Garden Inn breakfast seven days a week. Sorry to have disappointed you, we are doing all we can.

8/10 Bagus

Kevan

Bepergian bersama keluarga
Disukai: Staf & layanan
Proximity to airport and not to expensive. Normally would pay 100 for a room in this type of hotel condition.
Menginap 1 malam pada bulan September 2022
Tanggapan dari -Deja J. pada tanggal 10 Sep 2022
Thank you for taking the time to share your experience. We hope to see you again after our remodel.

8/10 Bagus

Karen

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable, clean. Staff was very good and helpful. Shuttle service timely and efficient.
Menginap 1 malam pada bulan September 2022
Tanggapan dari -Deja J. pada tanggal 10 Sep 2022
Thank you for taking the time to share your experience. We hope to see you again soon!

8/10 Bagus

Joseph

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Deja J. pada tanggal 4 Sep 2022
Thank you for staying with us! We appreciate your feedback!

4/10 Buruk

Karilyn

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2022

6/10 Cukup Baik

MICHELE BRIAN

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
No restaurant
I specifically booked this hotel bc of the restaurant. When i arrived, restaurant wasn't in operatio and that should be disclosed to hotels.com. i would have gone somewhere else. Bathroom sink had huge cracks in it. No showercap offeted. There were 2 bottles of water in the room but no signage if bottles were free. Bed and pillows comfortable. TV worked and the room was quiet.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Deja J. pada tanggal 24 Agu 2022
We are sorry we could not provide you with the full- meal service in which you could expect from Hilton Garden Inn. We have opened up our breakfast to now offer the hot breakfast options, however staffing issues have prevented our dinner services. We hope you stay with is again when full mean service resumes.

10/10 Sangat Bagus

Angela

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location to stay at the night before flying out. Clean comfy rooms. Great staff. Be aware there is no breakfast on Sat/Sun.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Deja J. pada tanggal 24 Agu 2022
Thank you for the review!

8/10 Bagus

Ruth

Menginap 1 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pleasant stay
It was a wonderful stay. As I worried because of the midnight arrival, the driver picked me up within 5 min from when I called to the front desk. Spacious room with nice bed to begin with, I was refresh every day to recharge my energy to the following day. Everybody who works this hotel seems to know what he/she is doing plus can-do attitude was a pleasant one. Full breakfast was nice as well. Again, thank you very much for the wonderful stay.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Liz pada tanggal 10 Agu 2022
Thank you so much for the great review! I am happy that you enjoyed your stay and hope that you will choose to stay here again on your next visit to Portland!

10/10 Sangat Bagus

Lee, Meridian

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Very nice
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Liz pada tanggal 9 Agu 2022
Thank you for your nice review and for choosing to stay with us!

8/10 Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ample breakfast and great breakfast service! Bathroom door does not stay open, doesn’t allow for ventilation.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Liz pada tanggal 28 Jul 2022
Thank you for taking the time to submit your review. I am happy that you enjoyed your breakfast! At one point we did have door stops on the bathroom doors but guests would leave them propped open, then when opening the entry door the doorknob was striking the bath door and creating holes in them I hope that you enjoyed your stay in Portland!

2/10 Sangat Buruk

Anne, Chicago

Bepergian bersama teman
Tidak Disukai: Kebersihan
When I called to let them know that I would be late checking in, the person at the front desk did not tell us about the airport shuttle. It took 15 minutes to check in at 1 AM. Fine for the price and convenience.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Liz pada tanggal 26 Jul 2022
I apologize that it took that length of time to get you checked in! We appreciate you staying with us and hope that you will choose to return!

10/10 Sangat Bagus

Matthew, Portland

Disukai: Kebersihan, staf & layanan, fasilitas
Easy location to airport and friendly staff
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Liz pada tanggal 25 Jul 2022
Thank you for choosing to stay with us!

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family reunion event
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Liz pada tanggal 25 Jul 2022
I hope that you enjoyed your stay and your Family Reunion!

6/10 Cukup Baik

Aeryn

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
Breakfast was limited the hotel is overpriced for what you get. Rooms are clean but bathroom felt run down and dated. Nice to have the little store downstairs which is always a plus
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Deja J. pada tanggal 23 Jul 2022
Thank you for taking the time to voice your opinion. We appreciate your feedback. We are anticipating a full remodel at the end of the summer. We hope you consider staying with us after the update! We should also have our normal full hot-buffet breakfast back within the near future.

8/10 Bagus

Peggy

Bepergian bersama teman
Disukai: Staf & layanan
Good location, convenient to gas station and a few restaurants.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Deja J pada tanggal 21 Jul 2022
Thank you for sharing your experience, we appreciate your feedback.

8/10 Bagus

mary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great for pre or post flight.
Great shuttle to the airport. Midweek there was free breakfast but not anything but coffee on weekends. We were told there would be breakfast so we didn’t allow time for McDonald’s. They did have snacks for sale as well as beer and wine. The room was clean, very comfortable.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Deja J pada tanggal 18 Jul 2022
Thank you for staying with us. We do currently provide guests with breakfast 7 days a week, although the weekend breakfast does start at a later time in the morning. Next time you can also request a Grab-and-Go be made for you ahead of time for an early flight. Thank you for your review.

10/10 Sangat Bagus

Marianne, Eugene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Great hotel! Clean…friendly service!! Rooms nice and close to airport! Shuttle left early which was amazing since there were only two people onboard!!
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Deja J pada tanggal 18 Jul 2022
Thank you for staying with us. We are glad to hear you were satisfied with your stay. See you next time!

10/10 Sangat Bagus

Jerry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
All good
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Deja J pada tanggal 18 Jul 2022
Thank you for staying with us!

8/10 Bagus

Steve

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Worked just fine.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Deja J pada tanggal 18 Jul 2022
Thank you for staying with us!

10/10 Sangat Bagus

Bruce Franklin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Frogs and flowers!
Just a quick overnight after a post midnight arrival, but a good sleep and lovely surroundings. Frogs singing as we arrived in the dark, friendly front desk.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Liz pada tanggal 7 Jul 2022
Thank you for taking the time to respond to the survey. We appreciate you staying here. I am glad that you enjoyed your stay with us!

10/10 Sangat Bagus

Charon, San Francisco

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There's a couple fast food places, a sports bar, a Starbucks and a convenience store nearby, plus the hotel does a small breakfast with coffee, pastry and fruit. Pretty quiet considering it's under the flight path. A mysterious creek runs behind the property.
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari -Deja J. pada tanggal 5 Jul 2022
Thank you for staying with us! We appreciate the good score and the positive feedback.

10/10 Sangat Bagus

Christian

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were all very friendly, especially Sara at the front desk.
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari -Deja J. pada tanggal 3 Jul 2022
Thank you for staying with us! Your feedback is very important to us and we are glad to hear you had a good experience with our staff. We look forward to your next stay with us! Thank you!

10/10 Sangat Bagus

Jodi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari -Deja J pada tanggal 3 Jul 2022
Thank you for staying with us! We hope to see you again soon.

10/10 Sangat Bagus

jessica

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juni 2022

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff was very knowledgeable and courteous. Loved shuttle service, was excellent, loved this convenience. Room clean and beds very comfortable. Free breakfast was very nice as I didn’t know area well. Also a very well equipped and clean fitness room. Only downside of my stay was WiFi was not working day we arrived and was spotty and very slow.
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Deja J. pada tanggal 23 Jun 2022
Thank you for your review we appreciate your feedback. Our apologies on the guest Wi-Fi, we have since then corrected the Wi-Fi issue and have hopes of you staying with us again in the near future,

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Sink hole beds
The lobby was welcoming and the front desk was nice. The only problem we had was our double beds in our room was really uncomfortable. Both beds had a sink hole in the middle. We did not sleep well.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Deja Jarrett pada tanggal 19 Jun 2022
Please accept our apologies. It sounds as though you may have had a frustrating experience with Hilton-Sleeper adjustable bed. I hope that it was reported to the front desk so that we have the opportunity to fix the broken bed insert and prevent another guest from experiencing a similar scenario. I appreciate you choosing to stay with us and hope that you will continue to stay with Hilton hotels.