Phone was not working correctly, arrived for late check in, supposed to file 500 on lobby phone, waited in lobby for 10-15 min before finally staff arrived at desk after I looked up regular phone number from Internet. I heard from others this is a regular problem. Another guest was there who had been there several days, said 4th floor had no hot water for showers. He was told construction company told them to turn on all faucets on 4th floor for 48 hours? This guy was trying to get moved to another room without much success. This is a CHOICE property. I originally had a reservation at Comfort Inn, also a choice property. When we arrived there after a full day of driving I was informed at the front desk the elevator was not working. I had an ADA room as my mom is 84 and recovering from surgery, she can't use stairs. They refunded my room but it was a big inconvenience, then to arriver at next property and experience waiting and trying to to get a hold of staff to get in room. Ugh, trying to find affordable lodging is getting ridiculously. The facility was clean. I'll give them that.
