Dear Saif, I didn't understand what service you are writing about in your review? We don't have any reception service on site, and according to the information we verified, there was no telephone or e-mail contact from you, so I think you may have confused the facilities? If you had any comments about your stay or towels, did you report them to us during your stay? Unfortunately, we cannot yet read the minds of our dear guests and without knowing about any comments, we are unable to help.

Sehr geehrte Damen und Herren, die Codes wurden pünktlich verschickt. Sie haben nicht überprüft, ob Sie das Internetrouting im Ausland aktiviert haben. Deshalb haben Sie die E-Mail nicht erhalten. Vor der Ankunft bitten wir unsere Gäste, den Spam- und Internetordner auf ihrem Telefon zu überprüfen. Es tut uns leid, wenn es Staub gab, da das Zimmer zwei Tage vor Ihrer Ankunft leer war. Wir haben während Ihres Aufenthalts keine Kommentare oder Reservierungen erhalten. Leider können wir keine Gedanken lesen, es sei denn, Sie haben uns darüber informiert. Grüße aus Posen.

Mr. Bartosz, under the influence of alcohol and psychotropic substances, caused destruction in the hotel, accosted other guests, disturbed the silence at night, and the police and security had to intervene. The guest was taken away by the police. Thousands of positive opinions from other guests prove our services and safety. During the stay, no staff or outsiders entered the room. I invite you to watch our video monitoring recording. We recommend that you remove unfair reviews.

Good morning, The check-in codes were sent correctly. We are not responsible for any problems with contacting the hotline where you made your reservation.

Hello, You have not made a reservation in an aparthotel, only a budget and economy room, the cheapest one in our offer. all amenities are included in the offer. I understand that you need a higher standard, that's why we recommend our apartments. I understand that the opinion about the service concerns the fact that your friend from another reservation mistakenly made a reservation for one night too little and we no longer had rooms available for him and it is the service's fault?

Good morning, we are very sorry that you evaluate our service in this way, which is praised by most reviews, but it will not change the fact that we will change the check-in conditions due to threats of blackmail. Check-in times are made public before booking - we do not hide this fact and do not surprise our guests. We do not offer late check-in. It is not the facility's fault that your flight was late. In the future, we recommend planning an early check-in. We understand that the remaining comments regarding your stay are the result of problems with check-in. We wish you successful future travels.

Good morning, thank you for your stay and positive rating. The bulb in the lamp has already been replaced, thank you for pointing it out :-) Such a bulb may burn out at any time. As for the welcome set with coffee and tea, it is "welcome" and you can ask the service to complete it "on request". Best regards:)

Dear Luc, thank you for your feedback and your stay. Most of the opinions show something completely different, our nice guests have no problem contacting us. The hotline is also in English, which is indicated by the hotline machine at the very beginning.We respond to all emails within minutes. All the best

Hi, thank you for your review and stay. There are two types of pillows per person provided in the room, just swap them. Personally, we get used to our private pillows and I take my own when I'm going for a longer stay :-) Towels are hotel standard 140x70 cm. We cordially greet and invite you again.

Thank you very much for giving us another trust and choosing to stay in our facility. We are very sorry for any inconvenience during your stay, of course we will draw conclusions from all comments and suggestions.Our location is our strongest asset, and it is worth noting that Wozna Street is the quietest of the streets reaching the Market Square. In the future, we recommend entering the location of the apartment from the courtyard side in the booking suggestions or sleeping with the doors closedwindows If there was so much noise, we recommend calling the police next time for disturbing the night silence. The beds are visible in the photos, the mattresses are fastened with a lock and do not affect the comfort of the accommodation in any way.In terms of an open shower, it is worth emphasizing that the photos show such an option as well as a shower cabin. Options can also be added in the booking notes and the shower head is adjustable in angle and spray. Nothing has changed in this matter since your last stay, so we do not understand the surprise On the subject of towels - we are very sorry for the oversight of the cleaning service. I don't understand why you didn't report it to us if you saw cleaning people and you could report it to the reception staff. In such a situation, we would immediately replace the towels and suggest changing the location of the apartment. According to the majority of reviews from guests from around the world, the self-service check-in method is very simple and fast. Our nice guests have no problem contacting the service both by phone and e-mail, we respond within a few minutes. Really great, it's a pity that you didn't give us any comments during your stay, despite great desire, we are unable to help if we are not aware of it Apparently, despite the best efforts of the entire team, we are not able to please everyone.

Check-in times are stated prior to booking. Additional code generation for late check-in is only at the guest's request. Best regards.

Dear Robert, the check-in instructions have been sent according to the booking policy before the check-in time. I'm very sorry that the booking agent didn't send you a message and it's our fault. Unfortunately, the agent does not provide contact details to the guest. I just want to add that he didn't have a reservation number for identification himself. We hope you will give us a second chance. best regards

Dzień dobry, wielka szkoda, że nie podałeś co wpłynęło na tak negatywną opinie.

Dzień dobry, wielka szkoda, że nie podałeś co wpłynęło na tak negatywną opinie.

On todella sääli, että saamme tietää joistakin kommenteista arvosteluista, etkä voinut kirjoittaa sitä meille sähköpostitse tai tekstiviestillä? jättämällä arvosteluja nimettömänä, emme voi edes vahvistaa oleskeluasi, emme ole havainneet mitään vikaa.

Thank you for your opinion and review. I understand that you need more space, so next time we recommend our apartments with kitchenettes instead of an economy room. The size, description and photos of the room are given before booking - we do not hide this fact. It is a pity that we did not receive any comments during our stay. We no longer offer luggage storage. Greetings from Poznan

Good morning,thank you very much for your stay and your opinion. We are very sorry for the system error with the typo of the code, we actually admit to making a mistake, for which we are very sorry. We answer the calls immediately as soon as our hotline consultant finishes the conversation with the guest, usually it does not last longer than a few minutes. We hope that the discount you have received for your next stay will compensate for your nerves. We cordially invite you to the next visit. Best regards.