2/10 Sangat Buruk
Felim
Bepergian bersama teman
7 Jul 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
WARNING: Luggage stolen — hotel accepted responsibility but refuses civil compensation
I stayed at Hotel Otakar in July 2025. During my stay, my luggage was stolen from the hotel’s locked luggage room. The hotel has accepted responsibility in writing for this loss, confirming that the theft occurred while my belongings were under their care.
However, they are now refusing to provide civil compensation, wrongly insisting that only the police can deal with it. This is incorrect. Civil and criminal matters are legally separate. The police investigate the crime — but the hotel still has a legal duty under civil law to compensate me for all property lost due to their admitted negligence.
I submitted a reasonable, itemised claim based on current replacement value. Instead of resolving the matter professionally, I received dismissive replies accusing me unfairly and rejecting my civil compensation claim outright when I’m the victim in a situation resulting from negligence.
Staff repeatedly failed to engage with the issue properly or provide any meaningful path to resolution — compounding the distress and damage caused.
This incident caused serious disruption, financial loss, and completely ruined my trip.
I am pursuing this through all formal consumer protection channels in the Czech Republic, and will continue to do so until the matter is resolved fairly and in full.
If you value your property, your peace of mind, and basic accountability, avoid Hotel Otakar at all costs.
Felim
Menginap 1 malam pada bulan Juli 2025