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Ulasan untuk D'MAX Hotel & Convention Lombok

3.5 out of 5
D'MAX Hotel & Convention Lombok
Jl. Raya ByPass Bandara Internasional, Penujak, Praya, Lombok

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 16 dari 89 ulasan" "
Penilaian 8 - Bagus. 46 dari 89 ulasan" "
Penilaian 6 - Cukup Baik. 11 dari 89 ulasan" "
Penilaian 4 - Buruk. 14 dari 89 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 89 ulasan" "

7,6/10

Kebersihan

7,6/10

Staf & layanan

7,4/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

Ulasan

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The building was modern, clean, with a professional friendly staff
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari laily pada tanggal 6 Apr 2020
thank you so much for good review

8/10 Bagus

Tuomas

Disukai: Staf & layanan, kenyamanan kamar
Middle level hotel
Pretty middle level hotel. Not new anymore and look like that. Service was good and easy place to stay one night before flight.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari laily pada tanggal 10 Mar 2020
thank you for good review

8/10 Bagus

pascaline

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel close to the airport
Perfect hotel close to the airport when you need to spent a night between 2 flights or a late flight.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari ANDI pada tanggal 14 Mar 2020
Dear Our valued Guest Thanks For your Kind Feed Back Looking forward To welcoming You in the Near Future Regards

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location right near the airport, great for a quick overnight stay
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andi pada tanggal 12 Mar 2020
Dear Our valued Thanks For your positive Feedback Looking Forward to welcoming You in the near Future Regards

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andi pada tanggal 12 Mar 2020
Thanks For your stay at our hotel Looking Forward To welcoming You in the Near Future

8/10 Bagus

Kristina

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2020

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Good place to stay if you land late and don’t fancy facing a 2hr taxi ride to your location after a flight.
Menginap 1 malam pada bulan Desember 2019

4/10 Buruk

Riki, Perth

Tidak Disukai: Kebersihan, fasilitas
When I came to the Room, I found 10 dead bed bugs on the bed and 5 bugs were running around playing hide and seek under pillow.
Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2019

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Questionsble cleanliness
There are limited options to stay in the town, but this place was very rundown. Lamps flickered, towels were very dingey, bed linens were stained, cups, coasters and floors were dirty. Over priced meals and alcohol, no beer anywhere to be found.
Menginap 1 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very good hotel with a swimming pool and gym next to the airport.
Menginap 1 malam pada bulan Oktober 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2019

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Oktober 2019

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No airport shuttle available. False advertising
Every room smells of smoke. Overpriced food in restaurants. The worst thing is even if you schedule your airport shuttle well in advance they wil make you wait at least one hour before the shuttle arrives at the airport.
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas
Very close to airport but a bit distance from the nearest city area, will need to take transport going to any store.
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
롬복 공항에서 가까운 호텔
공항에서 가까워서 새벽 아침 비행기를 타기에 지리적으로 좋습니다.
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan September 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good lay-over hotel with a nice pool
Hotel shuttle was not at airport although I confirmed arrival time etc with them. Rang again upon arrival and arrived within 10/15 minutes. Friendly quick check in only to find out I had not been given the type of room booked and paid for. Went back to counter to address and was told that room type had sold out. Well.... not my problem.. short version of story is that when I started contacting Hotels.com they found another similar room. No complimentary water in room ... no towels... so had to go down again to arrange. Anyway.. the beds are very comfortable and had a good sleep. Breakfast was buffet style and ok although a bit limited but does include an egg station. Nice pool area with a good sized clean pool, sun loungers and umbrellas. There is a bar, as well as a souvenir shop on the premises. We used this hotel as a lay-over hotel and irregardless the hick ups (therefore my lower score) would use again as such, as the room was clean, staff friendly and the shuttle bus handy.
Menginap 1 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Arrêt parfait pour l'aéroport de Lombok
Cet hôtel moderne possède tout ce qu'il faut pour offrir un endroit confortable pour dormir avant de prendre l'avion. Seuls points à savoir le personnel du restaurant parle peu anglais et le buffet déjeuner est plutôt composé de nourriture local comme il arrive parfois en Indonésie.
Menginap 1 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
空港までの送迎があるのが便利でした。拙い英語でも優しく対応して下さり、レストランでの紳士的な対応にも感動しました。
Menginap 1 malam pada bulan Agustus 2019

4/10 Buruk

Non

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Abdullah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
D.MAX Hotel
The hotel amenities and the service were phenomenal more than what I expected honestly. I went there with my friends and we had a flight at 6:00 AM. Even though the free airport shuttle starts at 4:00 AM, they gave us a ride early. I’m strongly recommend this place because of all the service they provide such as SPA, location, and food.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Berlin pada tanggal 19 Jul 2019
Dear Mr Abdullah Thank you very much for taking the time to write this review in regards to your last stay, and Thank you for staying at Dmax Hotel and Convention Lombok. We are pleased to read that overall you found the hotel convenient and covering your needs. We certainly are looking forward welcoming you back. Trima Kasih

8/10 Bagus

Joanna, Perth

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
only a few minutes drive from airport in their free shuttle bus. Rooms are small but just right for a stopover/airport hotel. Breakfast nice, plus a few western items. Staff very friendly and receptionist spoke English which was helpful. For the price, you can't go wrong.
Menginap 1 malam pada bulan Juli 2019

8/10 Bagus

Annika

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place to stay when you have an early flight. The staff is nice and the room was comfortable. The free shuttle is also an excellent service.
Menginap 1 malam pada bulan Juli 2019

4/10 Buruk

Sam

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
There are barely any lights in the room. All you have are three little flashlight looking side table lamps that barely light up the room, and a little bit of light behind the bed headboard. We ate at the restaurant. The food was alright, but a lot of their menu items were not available so options were limited. The front desk will tell you you can order room service, but don’t expect to find a menu in your room. You’ll have to call the restaurant and they’ll read their whole menu out to you over the phone. It lacked the basic things a hotel should have. ATM wasn't working. Grocery shop was closed and empty. I know I’m nit picking so if you don’t mind all of the above then that’s fine. What made our stay disappointing though was we had asked upon check in to confirm our airport transfer the next morning since we had a 6am flight to Bali. We were told it started at 4am and would run every hour. We checked out at 3:45am and waited for the transfers. 4:15 and still nothing. I kept following up with the front desk who kept saying maybe in 5 mins. Then we saw one guy drive a hotel car (not bus though there was one parked right outside the lobby) and drove one family away. It was almost 4:30 when he came back and we asked if he could just take us, we were willing to pay if needed just to make sure we made our flight, and it turns out he was the transfer guy. He was taking groups one by one. It was just a stressful way to start a way too early morning.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Berlin pada tanggal 19 Jul 2019
Dear Mr Sam Thank you very much for taking the time to write this review on your last stay with us. We regret to hear that barely any lights in the room, the shuttles service was late, we will certainly look the way to improve this communication, We are very sorry to hear that your shuttle experience, and for menu room service in the room, we display at TV. Once again thank you fro the review and the feedback and we look forward welcoming you back. Trima Kasih

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Nearest stay to airport, spent a night here due to the location, its just 5 min away from airpirt and they provide free shuttle to air port every hour. Dim light, they allow smoking almost everywhere. Low electric supply, not even enough for kettle or hair dryer, the electric supply cut off half way when i use kettle and hair dryer =.= Toilet package with smell from the drainage.
Menginap 1 malam pada bulan Juni 2019

8/10 Bagus

Juliet

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Luxurious
Lovely to step out of my room to the swimming pool. The room was like a 5 star hotel but reasonably priced and nice view of the mountains and paddy fields although it's on a busy road.
Menginap 1 malam pada bulan Juni 2019

8/10 Bagus

Samantha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place for transit
The hotel is very close to the Lombok airport and a good place for a night if you are transferring to the Gili islands. The rooms were basic but clean and the staff was very friendly. They had a nice pool and the food available was tasty. The hotel had a bar, although it wasn’t well stocked.
Menginap 1 malam pada bulan Maret 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Most everything was great. The room was a bit dark, but that seems to be the norm in Indonesia. One lamp in my room didn't turn off (room 221 if the hotel reads this). The power oulet near it also didn't work.
Menginap 1 malam pada bulan Februari 2019

8/10 Bagus

Simon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good
Close to airport
Menginap 1 malam pada bulan Januari 2019

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad management. Seems like the old staff resigned
The breakfast is getting worse and worse, the pool is getting dirty, seems like there is no deep cleaning in swimming pool, the room floor smells like urine
Menginap 1 malam pada bulan Desember 2018

6/10 Cukup Baik

Tomas

Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Nära till flygplatsen. Fans inget att göra, en restaurang.
Menginap 1 malam pada bulan Desember 2018

8/10 Bagus

Chin

Follow up
Compound area no shops , no food to enjoy, taxi less waiting long long time. Lot of small small ants
Menginap 3 malam pada bulan November 2018

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
blocked sink.bathroom could not be used
Blocked sink in bathroom could Not be repared. Blocked sink led to water all over bathroom. Bathroom could Not be used. No Alternative room Provided. We ask for a refund. Thanks for your Reply.
Menginap 1 malam pada bulan Oktober 2018

10/10 Sangat Bagus

Capt, Malaysia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location near the airport with friendly and helpful staff members. We shall be back again.
Menginap 1 malam pada bulan Oktober 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good stay
One of the better hotel in this area. Generally the stay have been pleasant.
Menginap 3 malam pada bulan Juni 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
这个价位，能入住带泳池的干净整洁酒店，并且离机场很近，是非常好的过渡选择。表示满意
Menginap 1 malam pada bulan September 2018

8/10 Bagus

Alexandre

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2018

10/10 Sangat Bagus

j

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2018

8/10 Bagus

Yann

Convenient, good location, clean
Very convenient, pickup from the airport - quite close if you leave early / land late in Lombok airport. Rooms are clean, functional - basic but good
Menginap 1 malam pada bulan September 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kenyamanan kamar
Godt hotel, dårlig kommunikation
Vi var her for to nætter, da vi kun skulle bruge hotellet til at sove samtidigt med at vi ville tage op til Mount Rinjani og trekke. Der er intet i nærheden udover lufthavnen ellers. Hotellet er i orden ift. rengøring. Der var rigtig dårlig kommunikation mellem personalet og os, størstedelen af dem havde svært ved at forstå engelsk.
Menginap 2 malam pada bulan Agustus 2018

6/10 Cukup Baik

Dominique

Disukai: Kondisi & fasilitas properti
Very very noises road outside and very thin windows!
Menginap 1 malam pada bulan Agustus 2018

4/10 Buruk

Jasmine

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Not a great stay
Ok so the suite was ok not spotless but clean enough. I was extremely disappointed that when we got there we were told the pool was closed for maintenance - it was absolutely boiling so unfortunately spent most of our day in the room. We then decided to order room service - I clearly asked for 3 dishes which the lady on the phone said yes to each of them. Half an hour later a guy appears with 1 of my dishes and the bill only had that dish on. H called the front desk and it took a while for them to understand what I was saying and so then my food went cold. I then reordered and the food finally came and was nice. Later on we went for dinner in the restaurant - what a nightmare. They didn’t come over to us for half an hour even with a menu, when they did come and I was ordering there was practically nothing on the menu in stock so I just got a smoothie - half an hour passed and no drinks so I had to go fine someone - then when the drinks finally came over (after 40 minutes) the waitress spilled it all over herself and the floor. Positives are - very close to the airport, they will give you a packed breakfast if you have to leave before 7.30am and they will take you to the airport. Negatives - the hotel is extremely loud until 2/3am and the restaurant is really not great and frankly frustrating.
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Jaya. pada tanggal 4 Agu 2018
Dear Mr/Mrs. Jasmine. Greetings from D’Max Hotel and Convention Lombok. Thank you for staying with us during your recent visit to Lombok. I was very concern to read your feedback. I do apologize for any inconvenience. Once again thank you for your constructive feedback addressed to our attention to improve our Service in all areas. Once again thank you for your support to D’max Hotel and Convention and we look forward for Another chance to welcoming you back again in the near future. Thank You. Best Regards: Jaya.

10/10 Sangat Bagus

Mai Thu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel for a early departure flight
The hotel is very clean. Staffs are very friendly and helpful. Easy and clear communication. Delicious buffet breakfast. Restaurant meals are nice. Lovely swimming pool and gym. Easy and hassle free airport shuttle.
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Jaya. pada tanggal 4 Agu 2018
Dear Mr / Mrs. Mai Thu. Warmest Greetings from D'MAX Hotel And Convention Lombok. Thank you for staying at D'MAX Hotel And Convention Lombok. I am glad to know that you are enjoying the rooms and the service extended by our team. I have shared your excellent comment from our valuable customer such as yours. Once again thank you for stay with us and we look forward for another chance to welcome you back again in the near future. Yours sincerely, Martajaya. E-Commerce Manager

4/10 Buruk

Catharina

Tidak Disukai: Kebersihan
Obehaglig upplevelse.
Ett flygplatsnära hotell som jag inte gärna återvänder till. Överraskades av en råtta på rummet när vi checkade in. Fick ett nytt rum men obehagskänslan satt kvar hela vistelsen.
Menginap 1 malam pada bulan Juli 2018

4/10 Buruk

Yasmin

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Lacks some fundamental stuff
There wasn't hot water in the shower and the room had a terrible smell. Besides that everything OK.
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Jaya. pada tanggal 4 Agu 2018
Dear Mr/Mrs. Yasmin. Greetings from D’Max Hotel and Convention Lombok . Thank you for staying with us during your recent visit to Lombok. I was very concern to read your feedback. I do apologize for any inconvenience. Once again thank you for your constructive feedback addressed to our attention to improve our Service in all areas. Once again thank you for your support to D’max Hotel and Convention and we look forward for Another chance to welcoming you back again in the near future. Thank You. Best Regards: jaya.