Pintu masuk properti

Ulasan untuk Hilton Providence

3.5 out of 5
Hilton Providence
21 Atwells Ave, Providence, RI

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 342 dari 1002 ulasan" "
Penilaian 8 - Bagus. 280 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 162 dari 1002 ulasan" "
Penilaian 4 - Buruk. 125 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 93 dari 1002 ulasan" "

7,8/10

Kebersihan

8,0/10

Staf & layanan

6,8/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Christine

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Housekeeping was excellent
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hilton Providence pada tanggal 21 Mei 2024
Great feedback about housekeeping Christine! Thank you for sharing.

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hilton Providence pada tanggal 13 Mei 2024
Great feedback David! Thank you for sharing.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great check in experience
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hilton Providence pada tanggal 10 Mei 2024
Thank you for the wonderful feedback Robert. We are thrilled to hear you had a great stay.

6/10 Cukup Baik

Alfred

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The parking lot gate does not work. For $29 per day i expect more. Its an old building so i can look past somethings, but the parking gate is external and needs to be fixed
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 10 Mei 2024
Please accept our apologies for failing to meet your expectations during a recent stay due to the exit gate experience. We understand how impactful the exit gate challenges can be to your overall stay here at the hotel.

2/10 Sangat Buruk

Theresa

Menginap 2 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 23 Mei 2024
We're sorry to see that we fell short of your expectations Theresa. Please feel free to let us know how we could have made your experience better.

10/10 Sangat Bagus

Johnny, New York

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 4 Mei 2024
Great review Johnny. Thank you for sharing your experience.

8/10 Bagus

MONTE, Gaithersburg

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very very accommodating staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 30 Apr 2024
Thank you for the positive feedback Monte. We appreciate your feedback and are thrilled to have met your expectations during a recent stay.

8/10 Bagus

Jakub

Menginap 2 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 21 Mei 2024
Thank you for the positive feedback Jakub. We appreciate your review.

4/10 Buruk

christian

Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 30 Apr 2024
We are sorry to have fallen short of your expectations during a recent stay Christian. Thank you for sharing. If there is anything additional that we can do to enhance future stays, please do not hesitate to reach out.

8/10 Bagus

Stacey

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 18 Mei 2024
Thank you for sharing your feedback with us Stacey. We are happy to see that the hotel met your needs. Hope to see you again soon!

10/10 Sangat Bagus

Russel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good overall
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 25 Apr 2024
Great feedback Russel. We are so happy to hear that you had a great stay! We look forward to seeing you again.

10/10 Sangat Bagus

Valerie

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 22 Apr 2024
Great feedback Valerie. Thank you for sharing.

6/10 Cukup Baik

Doreen

Bepergian bersama teman
Disukai: Staf & layanan
The TV remote did not work. Went out to get ice and couldn’t find any, Ice machines on both the fourth and eighth floor were not functioning. Hotel room was clean, staff was friendly and helpful.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 22 Apr 2024
Please accept our apologies, Doreen. We appreciate your business and are sorry to hear that you encountered challenges with the remote and ice machines.

8/10 Bagus

Paulina

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hilton Providence pada tanggal 9 Apr 2024
Thank You for the positive feedback Paulina. We appreciate your review.

6/10 Cukup Baik

Ryan

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
My room smelled musty and as if it had been smoked in for many years.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hilton Providence pada tanggal 25 Mar 2024
Thank you for sharing your feedback Ryan. We apologize that you had a less than perfect experience. We will share your comments with the team so that we can improve for future guests.

10/10 Sangat Bagus

Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice staff
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hilton Providence pada tanggal 25 Mar 2024
Great feedback Elizabeth. We appreciate your feedback and we are pleased to hear you enjoyed the hotel and its team. We look forward to welcoming you back.

4/10 Buruk

Asiah

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hilton Providence pada tanggal 22 Mar 2024
Thank you for your feedback Asiah. We are disappointed that the hotel did not meet your expectations. We would love to hear more about your experience so that we can make adjustments that will better serve the needs of our guests. Please feel free to contact the hotel directly.

10/10 Sangat Bagus

cynthia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel convenient, clean and everyone working there was professional. Thank you!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hilton Providence pada tanggal 14 Mar 2024
We appreciate your feedback Cynthia. Thank you for sharing it with us. We hope to see you again soon.

8/10 Bagus

Donald Lyall

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hilton Providence pada tanggal 13 Mar 2024
Thank you for your feedback Donald. We appreciate your business and are pleased to hear you had a great stay.

8/10 Bagus

Daniel

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hilton Providence pada tanggal 1 Apr 2024
Thank you for the positive feedback Daniel. We appreciate the review and hope to have another opportunity to welcome you back in the future.

6/10 Cukup Baik

steven

Bepergian bersama keluarga
Disukai: Staf & layanan
Close to arena and federal hill. Parking not very good.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hilton Providence pada tanggal 11 Mar 2024
Thank you for your feedback Steven. We hope that you enjoyed your stay overall despite the challenge you encountered with parking.

8/10 Bagus

Emily

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hilton Providence pada tanggal 8 Mar 2024
We appreciate your feedback Emily. Thank you for sharing your experience with us!

6/10 Cukup Baik

ALLISON

Disukai: Kebersihan, kondisi & fasilitas properti
The parking situation was really bad. We had to drive around the entire city to find a space because all parking at the hotel and general vicinity was full even though parking is advertised as part of the hotel amenities.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 28 Feb 2024
Thank you for your comments regarding a recent stay. We appreciate your feedback and are sorry to hear that you encountered a challenge with parking.

4/10 Buruk

Danielle

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan
Not worth the price
The parking is a nightmare because they allow non guests to use the lot. You are charged $29/per night even if they do not have a space for you. You have to ask for a refrigerator and hope they have one available. Our sink was clogged, stained towels and the safety latch on the door was missing.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 26 Feb 2024
Thank you for sharing your feedback with us Danielle. We apologize for the inconveniences that you encountered. We will work on improving these items with the team.

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient location
Always consistently good here
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 26 Feb 2024
Thank you for the positive feedback Jennifer. We appreciate your comments.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stayed a night because we were attending a concert. Had a great time and hotel staff was very friendly and accommodating.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 26 Feb 2024
Great review! We are so happy to hear that the hotel met your expectations. Hope to see you again soon.

10/10 Sangat Bagus

Danielle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Love it as always!
Great stay per usual. Parking is expensive so I'm ironically glad it was full. Bathroom had some funny stains but the bed is great. Smells good. Clean floors! I will be back soon.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 26 Feb 2024
Thank you for sharing Danielle. We appreciate the positive comments.

4/10 Buruk

Allison

Bepergian bersama teman
The room was just ok. The breakfast the next day was horrible. Ran out of food, never came around to ask if we wanted anything. Had to hunt people down to get anything, including the bill!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 26 Feb 2024
We're sorry to hear that we fell short of your expectations Allison. We will share the comments with the team and hope to see you again in the future.

4/10 Buruk

Greg

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Great Location! Elevator service is sketchy. A little concerning. Front desk staff was great. Suprisngly found a dirty sock in the bed. The air quality needs work. Our rooms were stuffy and had a wet concrete smell. Not sure why. Probability of going back is slim. Hope this helps.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 26 Feb 2024
Sorry to have disappointed you Greg. We appreciate your feedback and will work to make the necessary adjustments for potential visits in the future.

2/10 Sangat Buruk

mark

Awful experience
You overbooked us on a Saturday night. Had to Uber to a different hotel after a night out. Awful experience
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 25 Feb 2024
Thank you for the feedback Mark. We apologize for the issues you encountered. We will work with the front desk to avoid this in the future.

10/10 Sangat Bagus

Shawn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very close to Italian restaurants
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 23 Feb 2024
We appreciate the 5 star review Shawn! Thank you for sharing with the team.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The good: room was clean, comfortable, clean linens, good shower, beds comfortable. Close to convention center. The bad: first hotel in a while we've been to with no fridges in rooms. No continental breakfast or any coffee in the lobby even. Elevators weren't all working.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 20 Feb 2024
Thank you for sharing your feedback with us. We appreciate the comments and are happy to hear that overall you enjoyed your stay. We hope to see you again soon!

8/10 Bagus

Nora

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was in excellent condition. The bathroom was clean but the bar of soap was opened and used and only 1 bar for 2 people.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 19 Feb 2024
Thank you for sharing your feedback Nora. We appreciate your review and are happy to hear that overall you had a great experience.

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 19 Feb 2024
Great review Anthony! Thank you for sharing.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No hot water
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 15 Feb 2024
Please accept our apologies for the water issue that you encountered. We are so sorry to hear that you did not have any hot water. We wish that you alerted the hotel so that we could have made alternate accommodations for you during your stay.

8/10 Bagus

Cory

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff from housekeeping to maintenance were very helpful and welcoming
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 14 Feb 2024
Great feedback Cory. Thank you for sharing.

8/10 Bagus

Emily

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good times
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Great feedback Emily! Thank you for sharing.

6/10 Cukup Baik

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Average comfort Noisy stay
Just OK. The walls were so thin, the plumbing was extremely loud when another room used their sink or toilet...woke us up several times during the night. Put some Rockwool in those walls! I could hear other people's cell phone conversations too! Room was fine otherwise. Front desk staff friendly. Still waiting to find out how much the free parking will cost though. Hilton is just not what it used to be.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Thank you for sharing Christopher. We appreciate the comments and apologize for the noise concerns you encountered.

8/10 Bagus

bonnie mcneely

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Thank you for your feedback. We appreciate the review!

8/10 Bagus

Ryan

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Thank you for reviewing your recent experience with us Ryan.

10/10 Sangat Bagus

Sophie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location for Rhode Island Comic Con!
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Great review Sophie! Thanks for sharing.

10/10 Sangat Bagus

Caitlin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Great review Caitlin. We are happy that you had a great stay.

6/10 Cukup Baik

Elodia, Stamford

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hilton Providence pada tanggal 20 Mar 2024
Thank you for your feedback. We appreciate your review and hope to have another opportunity in the future.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst experience ever
One of the worst experience. Hotel is old and falling appart. Had to change room 3 times in 5 days because something would break (toilet, TV, …). Desk staff wasn’t helping much and impossible to speak to a manager. I’ll never go there again !
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
We are so sorry to hear that you had a less than perfect experience with us. Please accept our sincere apologies.

4/10 Buruk

Courtney

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Not impressed with this hotel. First they gave us keys to a room that hadn’t been cleaned yet. They were able to accommodate us right away but it was a nuisance bringing our things up to a room and have to go back down to check in again. Then we paid for a parking spot in the garage which I had thought guaranteed us a spot. We went out for the evening and when we returned the garage was full and we were on our own to find overnight parking in the area. If I had known that I probably wouldn’t have moved my car. With all the other options in the area I will not stay here again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
We're so sorry to hear you had a less than perfect experience Courtney. Please accept our sincere apologies for failing to meet your expectations.

4/10 Buruk

Brianna

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Thank you for sharing your feedback Brianna. We are sorry to hear that we fell short of your expectations during a recent stay.

8/10 Bagus

Donna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Solid hotel
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Great review Donna. Thank you for sharing.

6/10 Cukup Baik

jorge

Bepergian bersama teman, Bepergian dalam rombongan
The room have a very strong smoke smell
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
We apologize for the strong smoke smell Jorge. Thank you for taking the time to share with us.

4/10 Buruk

Breanna

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The sheets and blankets were actually disgusting. It looked like black mold or mildew was all over the underneaths
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
We are so sorry to hear that you had a negative experience. We appreciate the review and will work on improving our services moving forward.

10/10 Sangat Bagus

David M.

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
10/10
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hilton Providence pada tanggal 8 Feb 2024
Wonderful review David. We appreciate your feedback.