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Chalet Castillo

3.0 star property
Travelers find the perfect balance of relaxation and adventure with on-site fishing, ecotours, a refreshing outdoor pool, and a beautiful garden to explore

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Chalet Castillo blends natural beauty with practical amenities. Guests can fish, join ecotours, relax by the outdoor pool, or wander the garden. Laundry facilities and free self-parking ensure a convenient, stress-free stay.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
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About this property

Chalet Castillo

  • Property highlights
  • You can look forward to a terrace, a garden and laundry facilities at Chalet Castillo. Enjoy on-site activities, such as fishing and ecotours. Guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An outdoor pool and a children's pool
    • Free self-parking
    • A round-trip airport shuttle (surcharge), a 24-hour front desk and concierge services
    • Smoke-free property, tour/ticket information and barbecues
  • Room features
  • All rooms are individually furnished, and offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi.
  • Other amenities include:
    • Showers and free toiletries
    • LED TVs with cable channels

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
24-hour pool access

Frequently asked questions

Does Chalet Castillo have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

Is Chalet Castillo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Chalet Castillo?

Self-parking is free at this property.

What time is check-in at Chalet Castillo?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Chalet Castillo?

Checkout is at 1:00 PM.

Does Chalet Castillo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Chalet Castillo located?

Situated in El Estor, this hotel is 5.2 mi (8.3 km) from Lake Izabal and 11 mi (17.7 km) from Finca Paraiso Hot Springs. Rio Dulce and Dulce River National Park are also within 32 miles (52 km).

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Reviews

Reviews

6.8

6.0

Cleanliness

6.0

Location

6.0

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 1 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

Reviews

Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Nice people
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It is right on the lake. The view from my window was unsurpassable.
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ive ever been to. They cannot find my booking when inarrive and only accept cash. Very outdated room and dirty. Will never stay at this place ever again.
Stayed 1 night in Jul 2019