James Island hotel guide. Starwood Capital hotel in James Island, Charleston

"Location was great… staff inconsistent.. some very nice others nasty …breakfast was good but very pricey Room was VERY dark even with all lights on and curtain open… lighting needs updating "

"I was charged a "parking recapture fee" which was not disclosed. I have gone back through all info and there is not a disclosure for this, simply a "parking fee" stated in fees which I didn't utilize either. I attempted to reach out to dispute the charge, to no avail. "

"Not much to choose from."

"We were on the upper floors and for the entire stay one of the two elevators was not operating and the other one worked off and on. One of the evenings following dinner, we had to walk up to our room - all seven floors. We had to flag down hotel staff each day to get fresh towels. When we returned from our trip I had several odd fees charged to my card which required me having to call and track down what they were for. Front desk said that these were travel and destination charges - something that was never disclosed or discussed. I am currently waiting for these charges to be retracted or I will be disputing the charges. For the first time using Hotels.Com I am pretty disappointed and will contact resorts personally in the future, I don't like surprises especialy when they appear on my charge card."

"Check-in was easy and front desk staff were friendly. The ability to have a made to order breakfast was a great perk that we took full advantage of. The lady helping with breakfast was bright and cheerful each morning. We enjoyed her company. We also enjoyed happy hour each day. A great way to relax after walking all day. Valet staff were super nice and prompt. We arrived early before check in. Our bags were kept safe and car was securely parked while we enjoyed Charleston. Beds and linens were comfy. Hotel is close to all the city has to offer. This was our second stay here and will stay again when visiting Charleston. "

"Cleanliness of hotel exceptional! Location to shopping and dining 👍. Only drawback staff at the check-in desk where cold, overall hotel experience great."

"Did not have an ocean view. We had a view of the hallway Easy access to the beach and restaurant "

"We were in the second building which is exterior doors, the building is completely rundown on the outside. There is like a seating area between the two buildings were very sketchy people were sitting out there in the late evenings. Our room itself inside was fine. We never ate breakfast in the main hotel so cannot review that, but was not impressed at all with staying in the second building and felt kind of uncomfortable walking to our room late at night two women. If I stayed again, I would definitely say I wanna be in the main building. You could hear the highway from our room air-conditioning unit leaking in the right in the walkway outside of our room constantly and just very loud. You could hear everything next door."

"Very nice hotel. The beach could be a lot better but the amenities, shops and restaurants are good."