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This is my go-to hotel to recharge my batteries . Staff are amazing

Room was excellent - really clean and spacious with the fridge helping to store things cold. Staff were really helpful, and I enjoyed the Sports Bar to catch up on the NFL at the weekend after a work trip. Would definitely use again

Luxury is privacy, cool stylish designed space, incredible rooms ( in my case a Pool Villa ) attentive service, incredible food & wine and all with an incredible view - Encanto Acapulco has it all. I have had the privilege and pleasure of travelling to some of the best hotels all over the world - so my standards are exceptionally high - Encanto Hotel was Magical.

We decided to come to Acapulco just 4 months after hurricane Otis destroyed most of the town and touristic infrastructure. We were pleasantly surprised by the resiliance of the people, their desire to bounce back and we had a very pleasant stay. Although it's clear that the hotel is not yet fully ready (only 1 hotel tower is in use, and only 1 restaurant is in service) and reconstruction works continue, the staff does their best to cater for the guest. Hotel rooms are ample and nicely...

We had been going to this hotel for years and then during the pandemic went to Las Brisas. We decided to go back to the Pierre. We went in November and liked it despite slow service at the pool. This time in December, service at the pool was still very slow but we got really annoyed by the fact that there was a party just outside our room that lasted until almost midnight - late for early birds like us... What really annoyed me is that I saw the tables set up when we checked in into the room and...