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"I flew from USA to spend a vacation time with my wife and my 15 months old daughter at Mövenpick Resort & Spa El Gouna and when I came to the hotel, the standard of the room provided doesn't meet any 5-star hotel expectations at all. The room is very poorly furnished. The furniture is very old and rotten. It's not clean. It doesn't have any soap or kits at the restroom vanity. The vanity is only single sink with poor broken wooden base. The AC is not properly working as it freezes you up with its massive cold air no matter how low or high you adjust it. It just blows high flow of air even when you put it in a low with a rattling sound all night. The sheets are not clean, the carpet is horrible and dirty with stains which is not appropriate to let my baby crawl on. The heater is not working. the quality of the room doesn't meet any inhabitable hotel standard. I had to call Expedia and cancel the stay on the spot to move to another hotel the next morning. I would not even spend the night in such a place but everywhere else was fully booked so i had to sacrifice this night till sunrise to move out. Not recommended at all."

"Amazing experience "

"Customer service is terrible. Tried to get in contact with resort multiple times before our stay with no response. Front desk staff are extremely monotone and seem like they do not want to help in any way "

"Highly recommend "

"Great resort for relaxing, and enjoying the Sun. Fantastic drinks selection & quality. Staff personable & willing to go the extra mile. Only down side would be daytime entertainment.lack of snacks in room and at the bars "

"A very nice hotel in a good location at the marina. The room was spacious and well maintained. All the staff are really friendly and helpful and do thier best make your stay enjoyable. A nice pool and beach area to relax with a pool bar. The food was generally very good although some of the main dishes go quickly and may not be available if you dine a bit later. Quality of the drinks avaliable was OK however the red wine in the restaurant was not pleasant. Enjoyed the lobby bar and peanuts bar which had the bonus of some entertainment every night. "

"yes"

"An unforgettable experience right on the Red Sea. The beach was absolutely beautiful, the water was crystal clear, and the entire atmosphere felt relaxing and luxurious from the moment we arrived. Everything about this stay exceeded expectations—the service, the views, the comfort, and the overall attention to detail. It’s easily one of the best hotels I’ve ever stayed at. I truly loved my time here and would return without hesitation."

"We had an amazing stay at Cook’s Club El Gouna. The vibe is so cool and relaxing, the rooms were clean and modern, and the pool area is beautiful. The music, food, and overall atmosphere made it such a fun experience. The staff were friendly and welcoming throughout our stay. We truly had a great time and would definitely come back."