"I have stayed at the Chaweng Regent periodically for 15–20 years. It has an excellent location, a lovely beach and pleasant pools, within easy walking distance of central Chaweng but away from the busiest area. However, service can feel geared towards high-volume package tourism, which is frustrating when paying the full room rate.
On this visit, my room was not ready at the advertised check-in time. After I complained, I was given a very comfortable replacement that appeared to have been prepared for honeymoon guests. Having just unpacked, I was then asked to move to my original room. I inspected it but declined: it was in a poor location beside the children’s pool and noticeably inferior.
A few days later, the hotel generously upgraded me to an excellent beachfront bungalow, which compensated for the inconvenience. Nevertheless, this was my second stay this year, and rooms within the same category have varied considerably in location, condition and quality. Despite paying the full rate, I was concerned that my original allocation appeared to be one of the least desirable rooms.
The facilities and location remain excellent, and this quieter visit was more relaxing than my stay in March. However, the inconsistency between rooms would make me nervous about booking again."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
