"When we were looking for a hotel in Tacoma, we saw this Holiday Inn was rated 9.6, so we expected a pleasant stay. However, we had a very disappointing experience. From the moment we arrived, the front desk staff felt robotic; we didn't feel welcomed. When we raised an issue about not being able to connect to the internet, the desk staff offered no solutions and showed zero initiative or willingness to help, just standing there looking at me. This was especially frustrating as the Wi-Fi in the room never worked and the reception was consistently poor throughout our stay. Our room location was also terrible; we were placed on the ground floor right next to the common eating area where parents from a visiting soccer tournament stayed up drinking and chatting loudly until midnight. We could hear their entire conversation clearly from our beds. Then, because breakfast is served at 6:00 AM, we were woken up shortly after by the loud noise of the serving preparation right outside our door. To top it off, the shower head was not working properly—it wouldn't stay up and the water just sprayed outward. The only saving grace was the breakfast, which offered a nice variety of hot, quality selections. However, a good breakfast doesn't make up for the lack of basic hospitality, broken facilities, and a sleepless night. We won’t be staying here again!!"
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