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Ulasan untuk Copthorne Hotel and Resort Queenstown Lakefront

4 out of 5
Copthorne Hotel and Resort Queenstown Lakefront
27 Frankton Road, Queenstown

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 389 dari 1001 ulasan" "
Penilaian 8 - Bagus. 400 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 142 dari 1001 ulasan" "
Penilaian 4 - Buruk. 54 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 16 dari 1001 ulasan" "

8,8/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Brent, Portland

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari NZLKE pada tanggal 28 Apr 2024
Thank you for your feedback

6/10 Cukup Baik

Donelle

Disukai: Kebersihan
Nice views of the lake and a handy location, but hotel was tired and did not impress as expected. No outdoor furniture to enjoy balcony, no Netflix or Sky in room.
Menginap 2 malam pada bulan April 2024
Tanggapan dari nzlke pada tanggal 23 Apr 2024
Hi Donelle, thankyou for your feedback

8/10 Bagus

Prakash

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas
.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Copthorne Team pada tanggal 8 Apr 2024
Hi PrakashThank you for reviewing your stay

10/10 Sangat Bagus

REUBEN

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great view of lake & mountains. King bed was very comfortable.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Copthorne Team pada tanggal 8 Apr 2024
Hi ReubenThank you for the review on your stay

8/10 Bagus

Kimberly

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a nice hotel and a clean place to stay. The layout of the hotel is confusing and the front desk does not do a very good job explaining how to get around.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Copthorne Team pada tanggal 8 Apr 2024
Hi KimberlyThank you for your review, and your feedback on the Front Desk explaining how to get around will be passed on.

6/10 Cukup Baik

Julie

Menginap 3 malam pada bulan April 2024
Tanggapan dari NZLKE pada tanggal 28 Apr 2024
Thank you for your feedback

4/10 Buruk

Li

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Copthorne Team pada tanggal 25 Mar 2024
Hi LiThank you for reviewing your stay

6/10 Cukup Baik

Julie

Disukai: Staf & layanan
Good enough for the price - not far from the city centre but more attention needs to be paid to cleaning.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Copthorne Team pada tanggal 22 Mar 2024
Hi Julie,Thank you for your feedback on your stay with us

10/10 Sangat Bagus

Amanda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed 3 nights and it was a perfect location for us. It is about a 5 minute walk from downtown Queenstown and the walk into the town is along a beautiful walking path that leads right to the lake. Upon checkin we were given a plethora of great information, how to park (we paid the extra $15 a night for garage access that you can come and go from as much as you like otherwise you can play the game of free street parking) and a bellman met us in the parking garage to show us to our room because the property is sprawling and quite large and can be hard to find your way at times. The room was big enough for us not to feel cramped for our 3 nights. We have a stunning view right outside on the ground level of mountains and the lake. One of our favorite spots to end the night was the restaurant/lounge up top that showed more beautiful views. The food was good, gave enough choices and the bar was easy. The staff was incredibly lovely and accommodating! Would certainly stay here again.
Tanggapan dari Copthorne Team pada tanggal 12 Mar 2024
Hi AmandaSounds like you have had a great time visiting Queenstown and staying with us. Thank you for your review and the kind feedback for the team.

10/10 Sangat Bagus

Natarajan

Bepergian bersama teman
Disukai: Fasilitas
Excellent location as a tourist with spacious suite with lake views and walking distance to all attractions and 20 minutes to airport !!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Copthorne Team pada tanggal 12 Mar 2024
Hi NatarajanThank you for the review, great to hear that you enjoyed the suite lake views and the hotels location

10/10 Sangat Bagus

george

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful view of the lake
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Copthorne Team pada tanggal 12 Mar 2024
Hi GeorgeThank you for your review

10/10 Sangat Bagus

Kimberley

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Copthorne Team pada tanggal 25 Mar 2024
Hi KimberlyThank you for your review

4/10 Buruk

Ravinder

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room full of Mosquitos. Says lake front but far away from it. No water available. Shows cheapness of management style everywhere. Staff did their best to compensate but it’s not your money .worth
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Copthoren Team pada tanggal 3 Mar 2024
Hi RavinderThank you for your review we appreciate the feedback on your experience

10/10 Sangat Bagus

Anja, Erfurt

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sehr schönes Hotel, nur knapp 15 Minuten Fußweg zum Zentrum, gute und moderne Ausstattung
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Copthorne Team pada tanggal 3 Mar 2024
Hi AnjaThank you for your review

8/10 Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The property is old and could do with a refresh, but their lake view suites have great views.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Copthorne Team pada tanggal 3 Mar 2024
Hi JohnThank you for taking the time to review your stay

8/10 Bagus

Jessica

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Copthorne Team pada tanggal 3 Mar 2024
Thank you for your Review

8/10 Bagus

LK

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were checked into a big room with the spectacular view of lake waikatipu. Convenient location, a quick 5-min walking distance to Queenstown centre for our morning coffee. Overall a lovely experience!
Tanggapan dari Copthorne Team pada tanggal 28 Feb 2024
Hi LKGreat that you enjoyed the view and close to town location, hope you had a wonderful time in Queenstown

8/10 Bagus

Colin

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room had a great lake view. The hotel was old and not very clean. Plumbing was poor. Very few services, couldn’t get a coffee mid-afternoon.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Copthorne team pada tanggal 28 Feb 2024
Hi ColinThank you for taking the time to review your stay we appreciate the feedback.

8/10 Bagus

Jaime

Bepergian bersama teman
Things look a little tired ( that may just be us though back off a hike)
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Copthorne Team pada tanggal 20 Feb 2024
Hi Jaime,Hope you had a good hike, thank you for the review.

6/10 Cukup Baik

Amy

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Copthorne Team pada tanggal 20 Feb 2024
Hi Amy,Thank you for your review

10/10 Sangat Bagus

Mary Ellen

Bepergian bersama teman
Disukai: Fasilitas
The lake and surrounding mountains are extremely beautiful. The location is quiet and calm. Just a few minutes walk to good restaurants, stores, hiking and bicycle trails. Really enjoyed our stay there.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Copthorne Team pada tanggal 7 Feb 2024
Hi Ellen,Thank you for taking the time to review your stay, great that you liked the quiet location close to town and enjoyed you stay with us

6/10 Cukup Baik

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
This was obviously once a very nice hotel but it is in great need of some tlc. Rooms are a good size, bathrooms old and in need of renovation. Fabulous views from our room. Laundry facilities good. The whole place needs a lick of paint!
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Beau Sinlapchai pada tanggal 2 Feb 2024
Hi John,Thank you for staying at Copthorne Hotel and Resort Lakefront Queenstown and leaving us some feedback. I will pass this to the management and hopefully to welcome to back in the future and make your stay more pleasant.

6/10 Cukup Baik

Dana

Bepergian bersama teman
Disukai: Staf & layanan
The areas of the hotel that were on the main floor were light enough, but there are weird block arms of the hotel that jut out downstairs that created long, dark hallways to get to the rooms. We had a suite on the lake which had beautiful views of the mountains and was very comfortable But dated. The staff were very friendly, the showers strong with good water pressure (but backed up into the bathroom) and the hotel is very convenient to town.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 1 Feb 2024
Hi DanaThank you for the feedback on your stay, we will have our maintenance look into your comment on the bathroom, hope you had a great time in Queenstown

10/10 Sangat Bagus

Lesley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 1 Feb 2024
Hi LesleyThank you for your review

8/10 Bagus

Odiel

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 29 Jan 2024
Hi OdielThank you for posting a review on your stay

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 23 Jan 2024
Thank you for your review

8/10 Bagus

Philippe

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Large rooms, need to request a quiet room, easy walk to town, good dining experience with friendly staff. Breakfast buffet at $35 is NOT worth it. Poor selection and horrible coffee. There are excellent coffee machines on the market
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 23 Jan 2024
Hi PhilippeThank you for the review of your stay we appreciate the feedback on what we are doing well and where you see we can improve

8/10 Bagus

Rebecca

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 23 Jan 2024
Hi RebeccaThank you for your review

10/10 Sangat Bagus

Colin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location…great room with lake view…good breakfast friendly reception staff
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 21 Jan 2024
Hi ColinThank you for your review

10/10 Sangat Bagus

Rafaela

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient, clean, and quiet, we loved the lake view room. Such a spectacular way to wake up in the morning
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 21 Jan 2024
Hi RafaelaThank you for your review, great that you enjoyed the view from your room

6/10 Cukup Baik

Mohammed

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Very basic room, no aircon, minimum furniture (1 sofa 1 chair for two people), outside grass and garden are not looked after very well, partial water view and pricey!!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 21 Jan 2024
Hi MohammedThank you for taking the time to review your stay

8/10 Bagus

Brandon

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is in a great location a block away from the beach and about five minutes from downtown Queenstown! The one negative I have about the property is the Wi-Fi. It was completely unusable, I just relied on my cell phone service. I would not stay here again based on how bad the Wi-Fi was.
Tanggapan dari Copthorne Team pada tanggal 21 Jan 2024
Hi BrandonThank you for the feedback on the Wi-Fi something we will investigate. Great you liked the location

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk Team pada tanggal 20 Jan 2024
Thank your for your feedback!

8/10 Bagus

ross

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
great views, friendly staff, comfortable room. walking distance to downtown.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 21 Jan 2024
Hi RossThank you for your review, great you liked the location with walking distance to town

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice view and quiet room. Staff was very helpful and friendly.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Copthorne Team pada tanggal 9 Jan 2024
Hi JamesThank you for taking the time to review your stay

10/10 Sangat Bagus

Suvarna, Fremont

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved our stay. view was amazing and walking distance to the CBD was very convenient.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Copthorne Team pada tanggal 8 Jan 2024
Hi SuvarnaThank you for your review great that you liked the views and the close to town location

10/10 Sangat Bagus

Sonam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great rooms, great view 15 min walk from city center which is a bit of a steep walk.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Copthorne Team pada tanggal 3 Jan 2024
Hi SonamThank you for your comments on your stay

8/10 Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Copthorne Team pada tanggal 3 Jan 2024
Hi MichaelThank you for your review

10/10 Sangat Bagus

Rajesh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly staff, good experience.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Copthorne Team pada tanggal 26 Des 2023
Hi Rajesh,Thank you for taking a few moments to review your stay with us

10/10 Sangat Bagus

Lee Hung

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Copthorne Team pada tanggal 18 Des 2023
Hi Lee HungThank you for your review

8/10 Bagus

Aude

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location, spacious room. However, the cost of parking was not mentioned until our check in, needs to be more open about adds on cost.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Copthorne Team pada tanggal 26 Des 2023
Hi AudeThank you for your review great that you liked the location. Details of the parking costs can be found under the property amenities heading on Expedia

6/10 Cukup Baik

SUNHEE

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Copthorne Team pada tanggal 18 Des 2023
Thank you for your review

10/10 Sangat Bagus

Kim Wah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Whilst some renovation is required especially the carpets - maybe do away with carpet and go with timber floor panels as many have done, given the unhygienic conditions carpets can be ! To be fair not easy to upkeep ! Overall, the staff and processes are well tuned. Thanks
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Copthorne Team pada tanggal 12 Des 2023
Hi Kim WahThank you for the feedback on your stay we appreciate you taking the time to let us know your thoughts

6/10 Cukup Baik

Renata

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Just ok this time
Service at the main desk was great. The hotel is in serious needs of some upgrades. Even some fresh paint. Very dated. Took a while for our room to be cleaned. Had to do a reminder late afternoon.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Copthorne team pada tanggal 6 Des 2023
Hi RenataThank you for taking the time to review your stay, we appreciate your comments

4/10 Buruk

Carmen

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Copthorne team pada tanggal 6 Des 2023
Thank you for review

10/10 Sangat Bagus

Khushboo

Menginap 2 malam pada bulan November 2023
Tanggapan dari Copthorne Team pada tanggal 26 Des 2023
Hi KhushbooThank you for your review

8/10 Bagus

Victoria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The only thing that was a disappointment was there was no A/C in the room so it was a bit too warm at night. Otherwise it was a great stay. Staff were very friendly and helpful.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Copthoren Team pada tanggal 6 Des 2023
Hi VictoriaGreat to hear that you found the team friendly and helpful, thank you for your review

6/10 Cukup Baik

Lisa

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Disappointing
Room was average and one day they didn’t clean it - not dusted the whole time and overall was dated
Menginap 4 malam pada bulan November 2023
Tanggapan dari Copthoren Team pada tanggal 6 Des 2023
Hi LisaThank your for your feedback

10/10 Sangat Bagus

Jocelyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful view.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Copthorne Team pada tanggal 6 Des 2023
Hi JocelynThank you for your review

6/10 Cukup Baik

Meredith

Bepergian bersama teman
Average accommodation no tissues in bathroom balcony dirty one bottle of water for entire stay
Menginap 1 malam pada bulan November 2023
Tanggapan dari Copthorne Team pada tanggal 27 Nov 2023
Hi MeredithThank you for taking the time to review your stay we appreciate your feedback