Pemandangan dari udara

Ulasan untuk Mercure Queenstown Resort

4 out of 5
Mercure Queenstown Resort
Sainsbury Road, Queenstown

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 443 dari 1000 ulasan" "
Penilaian 8 - Bagus. 362 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 136 dari 1000 ulasan" "
Penilaian 4 - Buruk. 42 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 1000 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Dradjat

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Right place with right price
Very good
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Amy McMahon pada tanggal 17 Jul 2023
Kia Ora Dradjat, We are so delighted to hear you enjoyed your stay with us at the Mercure Queenstown Resort. Our staff work really hard to make guests experiences unique and memorable, and we are so glad that we didn't disappoint during your trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Amy McMahonAssistant Manager, Mercure Queenstown Resort

8/10 Bagus

Edward

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mercure Resort Queenstown
Nice view! Comfortable hotel!
Menginap 3 malam pada bulan Juni 2017

10/10 Sangat Bagus

Melinda D, Clear Island Waters

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We loved the resort. The staff and buffet were excellent 👌
Menginap 6 malam pada bulan April 2024
Tanggapan dari Fanny Wanpouille pada tanggal 2 Mei 2024
Dear Melinda,Thank you so much for your kind words! We're thrilled to hear that you loved your experience at The Mercure Queenstown resort. Our team works hard to ensure that every guest feels welcomed and taken care of.We hope to welcome you back for another memorable stay soon! SincerelyFanny WanpouilleAssistant Manager

10/10 Sangat Bagus

Daniel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 25 Apr 2024
Hi Daniel,Thank you for leaving us a such a wonderful review! We're thrilled to hear that you had a great stay. Your 5 star rating means a lot to us and we hope to host you for another wonderful stay. Kind regards,The Mercure Queenstown Team

10/10 Sangat Bagus

taehong, San Jose

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing view!!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 25 Apr 2024
Dear Taehong,Thank you for your glowing review! We're thrilled to hear that you enjoyed the stunning views and comfortable accommodations at Mercure Queenstown. Providing exceptional facilities and memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We appreciate your recommendation and look forward to welcoming you back for another unforgettable stay.Kind regards,The Mercure Queenstown Team

10/10 Sangat Bagus

Raymond

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff very good
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 14 Apr 2024
Dear Raymond,Thank you for your glowing review and top rating! We're delighted to hear that you enjoyed your time at Mercure Queenstown. Our team works hard to ensure every guest feels well taken care of, so it's wonderful to hear that you felt pampered during your stay. We hope to have the pleasure of welcoming you back soon for another exceptional experience.Best regards,The Mercure Queenstown Team

8/10 Bagus

Kevin

Disukai: Kebersihan, staf & layanan, fasilitas
.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 10 Apr 2024
Dear Kevin,Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your feedback with us. We are delighted to see that you rated your experience with us an 80 out of 100. Your satisfaction is our top priority, and we are glad to hear that you had an overall enjoyable stay.If there are any specific aspects of your experience that you would like to share or any areas where we could further improve, please don't hesitate to let us know. Your feedback is valuable to us as we continuously strive to enhance the quality of our services.We hope to have the pleasure of welcoming you back to Mercure Queenstown Resort in the future for another great stay.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 Bagus

Ioan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 10 Apr 2024
Dear Ioan,Thank you for choosing to stay at Mercure Queenstown Resort and for sharing your rating with us. We're glad to hear that you had a positive experience during your time with us.If there are any specific areas where we can improve and earn that extra star for your next visit, please feel free to let us know. Your feedback is valuable to us as we continuously strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Sangat Bagus

Tracey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely view
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 10 Apr 2024
Dear Tracey,Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the lovely views during your time with us.We strive to provide our guests with memorable experiences, and it's fantastic to know that you found the scenery to your liking. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Queenstown.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 Bagus

lynette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The breakfast was cold and chewy, it was $32 per person so for all 3 of us when we didn’t eat much at all $96 was way over the top. The staff how ever are fantastic- if we were to stay again it would definitely be because of the helpful lovely staff from as soon as we walked in the door u til we left again Thank you
Menginap 1 malam pada bulan April 2024
Tanggapan dari Fanny Wanpouille pada tanggal 6 Apr 2024
Thank you Lynette for sharing your experience. We're sorry to hear that you weren't satisfied with the breakfast and felt it was overpriced. We'll address this with our team to make improvements. However, we're glad to hear that you found our staff helpful and lovely. We hope to have the chance to welcome you back and provide a better experience next time.Kind Regards,Fanny WanpouilleAssistant Manager

8/10 Bagus

lynette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It is next door to qrc resort where we needed to go. Parking is great in the morning but terrible if you leave about 6pm there are no parks when you get back and none on the street either We could constantly hear the groaning of the elivator and hear the neighbours talking most of the night
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Fanny Wanpouille pada tanggal 6 Apr 2024
Dear Lynette,Thank you for letting us know about your experience. We're happy our location suited your needs. We're sorry about the parking and noise issues you encountered. We'll work on improving these areas for a better stay next time. We appreciate your feedback and hope to see you again soon.Kind Regards,

10/10 Sangat Bagus

Jaswinder

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent place to stay with family and lot’s of thing to do around.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Fanny Wanpouille pada tanggal 6 Apr 2024
Dear Jaswinder,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found plenty of activities for your family nearby. We hope to welcome you back soon for another wonderful experience.Kind Regards,

10/10 Sangat Bagus

Swathi Sri

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good view and nice room. Friendly staff . Parking is a pain though
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Fanny Wanpouille pada tanggal 6 Apr 2024
Dear Swathi Sri,Thank you for your feedback! We're glad you enjoyed the view, room, and found our staff friendly. We apologize for any inconvenience regarding parking. We'll do our best to address this issue and improve your experience. We appreciate your understanding and hope to welcome you back soon.Kind Regards,

8/10 Bagus

YONGQIAN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is very nice, it would be great to have a balcony. Thank you
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 26 Mar 2024
Dear Yongqian,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We're glad to hear that you found our property to be very nice.We appreciate your suggestion regarding the addition of balconies to our rooms. While our rooms do not currently feature balconies, we will certainly take your feedback into consideration as we continue to enhance our facilities and offerings.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Sangat Bagus

James

Beautiful view over looking the lake.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 26 Mar 2024
Dear James,Thank you for sharing your wonderful feedback on Expedia! We're thrilled to hear that you enjoyed the beautiful view overlooking the lake during your stay with us.Should your travels bring you back to Queenstown, we would be honored to welcome you again for another memorable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Sangat Bagus

Steven

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 26 Mar 2024
Dear Steven,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 Bagus

david

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic view from the room of the lake and mountains. Dining options limited
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 2 Mar 2024
Dear David,Thank you for choosing Mercure Queenstown Resort and for sharing your feedback with us.We are pleased to hear that you enjoyed the fantastic view of the lake and mountains from your room. It's our aim to provide our guests with memorable experiences and breathtaking vistas.We appreciate your comments regarding the dining options. We continually strive to enhance our offerings, and your feedback will certainly help us in this regard. We have recently updated our bar menu, to include more options, including pizzas and other tasty treats.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Sangat Bagus

Uele

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Good service nice view & good people
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 2 Mar 2024
Dear Uele,Thank you for choosing Mercure Queenstown Resort and for sharing your positive feedback with us.We are delighted to hear that you enjoyed your stay and that our service, along with the picturesque views, met your expectations. Providing excellent service and creating memorable experiences for our guests are our top priorities.We truly appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 Sangat Bagus

Tiana

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 26 Mar 2024
Dear Tiana,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 Bagus

Ali

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 5 Feb 2024
Dear Ali,Thank you for taking the time to share your positive thoughts. We're delighted that you had an excellent experience at The Mercure Queenstown Resort, appreciating our perfect location, excellent service, and clean rooms. Providing a memorable stay is what we strive for, and your feedback is truly rewarding. If there are any specific details or suggestions you'd like to discuss for your next visit, please feel free to reach out. Your support is valuable to us, and we hope to have the pleasure of welcoming you back for another wonderful stay.Best regards,Mercure Queenstown Resort reservations agent

10/10 Sangat Bagus

Nimisha

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Mercure is a beautiful property with a nice view of the lake. We enjoyed our stay fully. We got dinner at the restaurant in the hotel that also has an amazing view. Buffet breakfast was decent. 5 star property. Plenty of parking available. It is a 5 min drive to the city centre but we didn’t mind.
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 5 Feb 2024
Dear Nimisha,Thank you for choosing Mercure Queenstown Resort and for sharing your wonderful experience with us. We are delighted to hear that you found our property beautiful with a nice view of the lake, and that you enjoyed your stay fully.It's fantastic that you had a positive dining experience at our restaurant, appreciating the amazing view. We're also glad you enjoyed the buffet breakfast and found our property to be a 5-star experience. Your mention of the ample parking and the short drive to the city centre is much appreciated.We value your feedback and are thrilled to have provided you with a memorable stay. We look forward to welcoming you back for another enjoyable experience.Best regards,Mercure Queenstown Resort reservations agent

10/10 Sangat Bagus

IFTEKHER

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Parking was inadequate, had to park on roadside every time when we return late, could be the reason for peak season, Also ground floor general toilets were not clean, not even enough toilet papers. Not good,
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 5 Feb 2024
Dear IFTEKHER,Thank you for taking the time to share your feedback with us. We appreciate your perfect score and are pleased to hear that overall, your stay at Mercure Queenstown Resort was satisfactory.We apologize for the inconvenience you faced regarding the parking situation and cleanliness of the ground floor general toilets. Your concerns are important to us, and we will address these issues with our team to ensure improvements are made. Please be assured that your feedback will be taken seriously, and we appreciate your understanding.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Mercure Queenstown Resort reservations agent

10/10 Sangat Bagus

Sriram

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stunning views from our lakeview room
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 28 Jan 2024
Dear Sriram,Thank you for the stellar 5-star review on Expedia! We're delighted to hear you enjoyed the stunning views from your lakeview room at Mercure Queenstown Resort. Your appreciation means a lot to us. Should you have any more feedback or if there's anything specific you loved about your stay, please share. We look forward to welcoming you back for another memorable experience.Best regards,The Mercure Queenstown Resort Team

8/10 Bagus

George

Bepergian dalam rombongan
Disukai: Fasilitas
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 28 Jan 2024
Dear George,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team

10/10 Sangat Bagus

JINA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
You're great.
깨끗하고 뷰가 좋아요. 퀸스타운 중심에서는 걸어서 20분 정도이지만.. 우버타면 5분도 안걸려요. 9불정도 나오네요. 룸서비스도 맛있었어요~
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 28 Jan 2024
Dear JINA,Thank you for the fantastic 10 out of 10 rating on Hotels.com! We're thrilled to know you had a great experience at Mercure Queenstown Resort, appreciating our cleanliness, nice views, and delicious room service. Your mention of the convenient Uber option for a quick trip to the center is valuable information for fellow travelers. We look forward to welcoming you back for another wonderful stay.Best regards,The Mercure Queenstown Resort Team

8/10 Bagus

Aman

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 28 Jan 2024
Dear Aman,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team

10/10 Sangat Bagus

Ashish

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Wonderful hotel
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 28 Jan 2024
Dear Ashish,Thank you for the fantastic 5-star review on Expedia! We're thrilled to hear you had a wonderful experience at Mercure Queenstown Resort. If there are any specific highlights you'd like to share or suggestions for improvement, feel free to let us know. Your feedback is invaluable. We look forward to hosting you again for another exceptional stay.Warm regards,The Mercure Queenstown Resort Team

10/10 Sangat Bagus

Amie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The pool could’ve been heated to make it warmer
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
Dear Amie ,Thank you for sharing your feedback. We appreciate your suggestion regarding the pool temperature. Providing a comfortable and enjoyable experience for our guests is important to us. Your input helps us understand areas where we can make improvements. If you have any more details or specific suggestions, feel free to let us know. We value your comments, and we hope to have the opportunity to enhance your experience in the future.Jamaica Gamero CorioAssistant Manager

10/10 Sangat Bagus

Balkrushna

Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
Dear Balkrushna We very much appreciate your comments regarding your stay at the Mercure.It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best RegardsJamaica Gamero CorioAssisant Manager

8/10 Bagus

Lelava

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
Thank you for sharing your positive feedback about the Mercure Queenstown, we appreciated!We hope to see you anytime soon.Jamaica Gamero Corio

2/10 Sangat Buruk

Jie

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
We very much appreciate your comments regarding your stay at the Mercure Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jamaica Gamero CorioAssistant Manager

2/10 Sangat Buruk

Leah

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The rooms were old & rundown. We paid $760 for 1 night - we expected a luxury, but our room was old & outdated. The carpet was all coming away from the edges of the room! The bathroom was basic & the shower wasn’t clean. Even our view from the room was obstructed by the long grass & a very outdated metal fence.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
Dear Leah Thank you for taking the time to share your experience, and we apologize for any inconvenience you encountered during your stay. We understand the importance of a comfortable and enjoyable accommodation. Your feedback is valuable, and we'll use it to address the issues you've mentioned. We strive to provide a high standard of service, and we regret if we fell short of your expectations on this occasion.If you have any additional details or specific concerns you'd like to share, please feel free to provide them. We appreciate your input as it helps us improve and deliver a better experience for our guests.Best Regards,Jamaica Gamero CorioAssistant Manager

10/10 Sangat Bagus

Mary

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the breakfast buffet
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
Thank you for sharing your experience! We're delighted to hear that you had a lovely time during your stay at MercureWe hope to see you again anytime soon.Best RegardsJamaica Gamero Corio

10/10 Sangat Bagus

Xin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The lake view was awesome. Among the hotels we stayed, this one offers the most stunning view. This great is a great option if you are ok being a bit far from downtown. Driving to downtown takes 10 mins. The parts we didn't quite like were that breakfast choices were a bit limited and parking space filled up after 10 pm.
Tanggapan dari Jamaica Gamero Corio pada tanggal 9 Jan 2024
Dear Xin, it's wonderful to hear you enjoyed the stunning lake view during your stay! Being a bit further from downtown can provide a peaceful retreat. I apologize for the limited breakfast choices and the challenge with parking availability after 10 pm. Your feedback is invaluable and will help us enhance our services. Should you have any other preferences or need assistance for your next stay, please feel free to let us know. Your comfort is important to us!Jamaica Gamero CorioAssistant Manager

8/10 Bagus

Angela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
We're delighted to hear that you had a positive experience during your stay! Best WishesJamaica Gamero Corio

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay. Best wishes,Jamaica Gamero Corio

10/10 Sangat Bagus

Leah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stunning lake views
We had a beautiful view from our room, the staff were very friendly
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 9 Jan 2024
Dear Leah,It's fantastic to hear you enjoyed the beautiful view from your room and found our staff to be friendly. Thank you for sharing your picture with us! We hope you had a wonderful stay, and we could welcome you again soon!Jamaica Gamero Corio

8/10 Bagus

YOUREE

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 16 Jan 2024
Thank you for sharing your positive experience! We're thrilled to hear that you had a very enjoyable stayBest wishesJamaica Gamero Corio

10/10 Sangat Bagus

ASHOKKUMAR

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 24 Des 2023
Dear Ashokkumar We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamaica Gamero CorioAssistant Manager

8/10 Bagus

Uday

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very spacious property
Menginap 3 malam pada bulan November 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 9 Des 2023
Dear Uday,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We are pleased to hear that you found our property to be very spacious.Your satisfaction is important to us, and we appreciate your positive rating. If there are specific aspects of your stay that stood out or areas where we can improve, please feel free to provide additional details.We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.

10/10 Sangat Bagus

Benjamin

Menginap 2 malam pada bulan November 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 17 Des 2023
Dear Benjamin,Thank you for taking the time to share your perfect 5 out of 5 rating on Wotif! We're thrilled to hear that you had such a positive experience at Mercure Queenstown Resort. If there's anything specific that stood out to you during your stay or any feedback you'd like to provide, we'd love to hear it. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best Regards,The Mercure Queenstown Resort Team

10/10 Sangat Bagus

Christian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location with beautiful views
Menginap 2 malam pada bulan November 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 9 Des 2023
Dear Christian,Thank you for taking the time to share your positive feedback about your recent stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed our great location and beautiful views.Our team works hard to provide a memorable experience for our guests, and it's rewarding to know that we met your expectations. If you have any specific highlights or suggestions for improvement, we would love to hear more.We appreciate your recommendation and look forward to the opportunity of welcoming you back for another fantastic stay.

8/10 Bagus

Royden Cruz

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan November 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 9 Des 2023
Dear Royden Cruz,Thank you for choosing Mercure Queenstown Resort and taking the time to share your experience with us on Expedia.We're pleased to see your overall satisfaction with your stay, reflected in your 80/100 rating. However, we noticed there might be areas where we could enhance your experience further. If you have specific feedback or suggestions, please feel free to share them with us. We value your insights and are always striving to improve.We hope to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know.

10/10 Sangat Bagus

Usha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 17 Nov 2023
Dear Usha, Thank you for taking the time to leave a review, we very much appreciate your high ratings regarding your stay at the Mercure Queenstown Resort. We are so grateful for your feedback! Thank you for your honest comments about the vegetarian variety at breakfast, we will pass this on to the Food and beverage team so they can review our buffet offering. It is a pleasure to know that you had a great experience at our hotel and that our facilities, staff and location exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon Assistant Manager Mercure Queenstown Resort

10/10 Sangat Bagus

Jan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome
Great stay. Great bed, nice and peaceful location
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 22 Okt 2023
Thank you Jan, for your fantastic review and for choosing to stay with us at Mercure Queenstown Resort. We're thrilled to hear that you had a great stay and found our beds comfortable. Our peaceful location is indeed a plus for those seeking relaxation and tranquility.We appreciate your perfect rating and your kind words. It's wonderful to know that you enjoyed your time with us. If you have any specific feedback or suggestions to make your next stay even better, please feel free to share them with us.We hope to welcome you back for another amazing stay in the future. Safe travels!Best regards,The Mercure Queenstown Resort Team

8/10 Bagus

Anna

Disukai: Staf & layanan
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 22 Okt 2023
Dear Anna,Thank you for choosing to stay at Mercure Queenstown Resort. We appreciate your feedback and are delighted to hear that you had a positive experience during your visit.If there are any specific aspects of your stay that you feel could be improved to make it a 5-star experience, please don't hesitate to share your thoughts with us. We're always looking for ways to enhance our guests' experiences.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,The Mercure Queenstown Resort Team

10/10 Sangat Bagus

Christina

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were great, the breakfast was a hood range of food and the bed were so comfortable
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 19 Okt 2023
Dear Christina,Thank you for sharing your positive experience at Mercure Queenstown. We are delighted to hear that you found our staff to be great and enjoyed the variety of food offered at breakfast. Comfortable beds are indeed essential for a good night's sleep, and we're glad we could provide that for you.Your feedback is valuable to us, and we appreciate your time in letting us know about your pleasant stay. Should your future plans include a return to Queenstown, we look forward to the opportunity to welcome you back.If there's anything specific you enjoyed the most or any areas you believe we can improve upon, please feel free to share your insights.Warm regards,Jamaica Gamero Corio,Assistant ManagerMercure Queenstown Resort

8/10 Bagus

Sajana

Menginap 7 malam pada bulan September 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 22 Okt 2023
Dear Sajana,Thank you for choosing to stay at Mercure Queenstown Resort. We appreciate your feedback and are delighted to hear that you had a positive experience during your visit.If there are any specific aspects of your stay that you feel could be improved to make it a 5-star experience, please don't hesitate to share your thoughts with us. We're always looking for ways to enhance our guests' experiences.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,The Mercure Queenstown Resort Team

8/10 Bagus

arshad

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was great. Room was clean. Could have been a bit bigger. Breakfast area, bar, gym and spa were great. Corridors are bit dark around the room. No playing area for kids is a big let down specially on a rainy day. Rest was fine.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Jamaica Gamero Corio pada tanggal 19 Okt 2023
Dear Arshad,Thank you for taking the time to share your feedback regarding your recent stay at Mercure Queenstown. We appreciate your positive comments about our staff, cleanliness, and the various facilities like the breakfast area, bar, gym, and spa. It's rewarding to know that you had an overall positive experience.We have noted your feedback about the room size, corridor lighting, and the absence of a playing area for kids on rainy days. Your insights are important to us, and we will certainly consider them as we aim to enhance our guest experience.If your future travels bring you back to Queenstown, we would be honored to host you again. Should you have any additional suggestions or specific preferences for your next stay, please feel free to let us know.Safe travels and warm regards,Jamaica Gamero CorioAssistant ManagerMercure Queenstown Resort

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Amy McMahon, Assistant Manager pada tanggal 27 Sep 2023
Dear Peter,We very much appreciate your near perfect ratings regarding your stay at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon, Assistant Manager