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"the bed is too soft"

"Very noisy neighbors made things a little less comfortable late night, but we didn’t report so we can’t hold that against the property. Noisy pipes in the bathroom are something they should look into. Otherwise very nice property, excellent amenities, easy parking, super hospitable staff, very convenient to Boston proper."

" Very nice hotel "

"Not what was sold to me"

"Very clean rooms "

"Loved the efficiently designed and comfortable room, especially the window wall on one side of the huge bed. And really loved the common area/living room with high quality food available 24/7, a fun vibe where it was possible to get serious work done comfortably, and friendly staff. The innovations embodied in this hotel concept are truly thoughtful and welcome."

"I came here to see a comedy show with my sister for the weekend (we’re in our mid-30s). It was our first time in Boston! We got out of the taxi and were so excited when we pulled up to the hotel and that excitement quickly wore off once we got to the front desk… The man who checked us in at the front desk was completely rude. We got to our “double queen superior room” and it was anything but. The walls were all scuffed up and two of the three lamps in the room had lightbulbs that didn’t work. I called and asked if we could have a different room and they obliged, but besides the lights working, it wasn’t much better. The dings on the wall and paint on the mirror were just crazy to me! I’ve stayed in numerous Hiltons over my years, and can’t believe how rundown this room was! Our experience with staff over the next two nights did not get any better… the bartender (his name began with a P) was SO RUDE! Annoyed we asked to take our picture, then proceeded to move my phone which was in front of me to grab my receipt and look at how much I tipped him. We spoke with another couple later that evening and they also expressed how rude the staff was. Beds were old and hard. If I would have had the budget, I would have went and stayed somewhere else the second night. While the location is prime, I cannot recommend this hotel and would not stay here again the next time I’m in Boston."

"The ceiling in our room(678) had cemented debris falling down coz it wasn’t finished ."

"Came as advertised, would stay again"